The pool my kids was crazy about it

The outside looked a little rough

Location was amazing. Last minute booking was a blessing. Check in was easy. Very clean and welcoming environment. Surpassed expectations. Thank you.

The staff friendly and courteous. We like the check in at 3 instead of 4 like most locations. The room was clean and well stocked. The location is great it's only a few minutes to the strip in Gatlinburg.

It would've been nice to have a coffee pot and a table to eat at in the rooms. We had a king size room that was practically empty. So that would've been nice to have. We had to go to the office to get coffee. Also, it would be nice to have breakfast back at this location without having to go and get it.

the location was excellent right down the road from all the attractions we wanted to see.

the room didn’t have much furniture at all and the bathroom looked a little rough as far as the floor condition and walls but the toilet and shower and sink was very clean. maybe add some place for people to put things beside the fridge and not have the microwave setting on the fridge but for the price it was nice.

Close to the parkway, staff was super nice, and had a nice fire to sit around and relax at.

Other guest were noisy and no respect for the ones trying to sleep, their kids ran around loud all night long. Most of my plug ends didn't work.

It is stupid to have ice buckets in the room and no ice machine for the customers. A BIG THING a little one cup Mr Coffee coffeemaker but no packets of coffee which Carr s Northside Cottages where I usually stay, furnish. The coffee is in an individual filter filled with coffee, and u place in the filter of the machine, add water and push button and whala! COFFEE! I had NONE! Had to walk all the way down street to get any in Gatlinburg! That is why I stay at Carr's Northside Cottages usually. I can sit outside and drink coffee. No table and chairs for a table to eat a snack or simply to sit a play a game of cards. Nothing! No extra blankets for the bed either. IMPROVE and I WILL BE BACK.

There was no breakfast. The location was fine it was within walking distance to the attractions. We use to stay there every time when came down to Gatlinburg when it was called Bales.

The floors could have been mopped. My grand daughter walked across the floor a couple of times and her little feet were black.

Location is great walking distance from downtown

The under sheets were dirty had instant noodles hiding under the clean sheets didnt realize they were dirty till my kids pulled the sheets off

The location did not provide breakfast but that is okay.

The only complaint is that we could not find an ice machine. We found the little room with the coke machine but no ice machine.

Room was big and I liked all the plugs for electronics. Room was clean no one near us on one side. There was a vending machine for drinks, just wished it took credit/debit cards.

Bathroom was clean but looked rough and had no heat vents in there. Since we were there only 1 night we didn’t shower. Unfortunately in the room there was no card telling us the wifi password, so we couldn’t connect to it.