I like how secluded it was.

It cost a lot to park.

It very clean good service with stuff

It didn't a indoor which wax my reasoning for choosing this one

Facilities and staff

Location, room size, bed, view

Parking and price to park. $30 per day. The garage is shared with a convention center. It is difficult to get to your vehicle. I self.parked but valets weren't helpful with any info on parking. I.also purchased breakfast in my rate. However, we didn't get to have breakfast. The wait was over 40 min. Kitchen was backed up, And even though I showed them the confirmation and breakfast included, my room # never showed up on the list. I even told a manager at check in. The excuse was that they usually don't get the info from 3rd party booking. So I paid for something I never got. There were signs for a pool but no pool. Also the club on 19th floor was closed.

the location was great. it only took us 15 minutes to get to the Fed Ex Forum and that was taking our time walking down Beale Street! The staff was friendly and very helpful as well!

I found a dirty sock under the bed and hair on the bedsheets. That just rubbed me the wrong way. One of the waters in the room was opened, but full. The kids almost drank it. the pool and fitness center were closed. Breakfast buffet and a la crate items are way overpriced. $8 for a cup of cereal they could get at school. I was shocked by the $30 required valet parking. This was not even in the fine print when I booked. I went back to look. I would have liked to know about it. Next time I will stay in a more affordable, cleaner hotel and pay for parking downtown.

The staff was friendly and awesome, clean facilities, and located downtown. I felt comfortable and enjoyed my stay.

Overall, my room was great with a very comfortable bed. I liked the walk-in shower, and toiletries. However, the bathroom made it evident that the hotel may kind of be an older build. But, I didn’t mind it because it was still clean and nice.

It was in a safe area the lobby was beautiful the staff was very friendly the bell guy was also

No breakfast and I hate that I had to pay to park as nice as the hotel was I won't stay there again for that reason and my bed spread had make up stains on them not good

The staff were very jovial, engaging and hospitable. The bed was extremely comfortable!

The checkin staff on arrival and departure were top notch: classy, efficient and personable. The Crossroads bar staff were also very engaging with the guests, including myself. I ordered a few drinks and an appetizer, the bar service, food quality and presentation was lovely. Room 732 needs some attention: 3 stains on the sheers, two of the bath product dispensers had fallen off the wall, and the acoustic (popcorn) ceiling felt a little dated. The quality of the in room bath products was exceptional. The maintenance call response time was under 10 minutes; housekeeping staff were friendly and accommodated my request for more coffee creamer and sugar from their car in the hallway in the morning. 4 out of 5 possible stars for the overall stay.

The clean room

Iwhen you get there after you payed before ! You have to deposit another 100 dollars for descoubt the $32 dollars for the parking ( the parking it’s literally walking one hundred feet )and then they charge after the 100 dollars 14 dollars more ! I’m especting return my money !

Everything was great until the next morning and we were the only ones that were not there for the marathon race. We were never told when the race was going to be before and when we needed to be checked out.

The whole downtown was shut down for the marathon and we had no idea.