The staff was friendly, courteous and helpful. The public spaces were beautiful. Our room was spacious with a beautiful view. The coffee bar was wonderful. We ate at Saltine and Grain. Both restaurants served delicious food. We were even fortunate enough to watch fireworks from Grain.

One of the valet staff spoke impolitely to our bell hop in front of us. It was embarrassing to the young man to whom he was speaking as well as to us. We asked housekeeping for towels one day and did not get them. The front desk made sure we got them the next day after I called about it.

The pool was awesome. The view was magnificent. The staff, the artwork, the vibe of Grain, the location, ALL great!

Our stay would have been perfect if not for the absolute disaster it was to wait for the elevators. The elevator system is too slow for such a high capacity area with lots of foot traffic. I feel that should be one of the highest priorities of the hotel. It was the one thing all of the guests could be heard complaining about. That's such an inefficient inconvenience for an otherwise, wonder trip.

The hotel was nice and a nice location

I didn't like the fact that we couldn't have a late check out after spending $600 for one night We could at least had a late checkout. The staff was not very friendly It seemed like they didn't really want to wait on you especially the young lady that was at the front desk on Saturday doing check-in She seemed like she wanted to stay on the phone for about 30 minutes I don't even think she was talking to anybody to be honest she just didn't want to wait on us seem very snooty

The room size was good, the view from the 19th floor was superb, excellent location near the riverfront. Very comfortable beds and pillows. Good linens and towels. Everyday housekeeping, very thorough. Welcoming and helpful staff. Public parkibg on site with good rates (13$ per day).

A bit lacking on amenities, I did expect more from a 5* Hilton hotel, like a makeup mirror in the room, creams and soaps, bathrobes, complimentary breakfast, and so on, that were absent.

Lovely room overlooking the river (shame about the weather). Comfortable bed in a quiet clean room. Lovely shower with good water flow. Check in was quick and easy and staff were helpful and friendly, as were the valet staff and the concierge staff. The Varia restaurant is superb (including the cabaret singer) for dinner, and our servers - Harrison and Samuel - were delightful and efficient. Breakfast is also in the Varia restaurant and there was a wide selection to choose from. We loved this hotel and would definitely stay there again.

Having to leave!

The staff was very nice. The lobby was very clean and gorgeous for pictures. I liked how they had 3 different restaurants and a café. They also had a pantry which was convenient.

It was my first time at the main and I wished the lady who checked us in would of told us that to get upstairs we needed to scan our card. I was very confused and it took us about 8 min to finally figure out the elevator and into our hotel room.

I went to celebrate my 40th birthday on a solo trip. Found the parking deck easily and walked right into this beautiful hotel straight to check in. Received a high floor on the 18th floor which I loved. Was welcomed with candy and birthday card and the wonderful view of the river. Enjoyed dinner at Varia. I enjoy my room night as well.

The Staff was exceptional. The manager of Grain, Mr. Marques B., took immediate interest in my visit as it was a "marriage proposal dinner" with my fiancée. Thank you Mr. Marques for making everything perfect for us! Breakfast was equally well staffed and prepared. The Valet Parking was the cherry on top - very fair and prompt - not price gouging like in most cities.

The view of the river and all of the restaurants inside of the hotel makes it an easy choice to stay. The convenience of everything you need from food to entertainment all within the hotel keeps us coming back.

Upon arrival we did have a few minor things broken or missing in out room. There was a lamp shade missing and a dresser handle missing. We reported it so we wouldn't get charged, but it did not inconvenience our stay.

Rooms were very nice, clean, and spacious. Staff was nice and accommodating. The location was great. Only about 20 mins from Virginia Beach so you had the best of both worlds.

The beds were firmer than we liked and the pillows deflated. There were no available microwaves for our room and we didn't want to go to the lobby. The ice machine ran out of ice.