The staffs are very friendly and welcoming. The hotel is clean. The front desk manager Ms. Melissa Stephens is very helpful and always accommodating to make us feel home.

The arrangement of the flooring is confusing. The reception desk is on the top 16th floor so many new guests may be confused once they step in the hotel.

The room was terrific, with a nice view of both the city and the sea. Room service was prompt. Almost everything, restaurants, tourist places, shops, is within walking distance. The valet service, although a bit expensive, is very convenient.

Unlike what was mentioned when booking the room, there was no mini bar, and some of the restaurant's chairs were not very comfortable. We would have preferred a buffet for breakfast. Breakfast is expensive and not really included, unlike what was mentioned at booking, since only $30 per person is refunded, while a simple order costs double. There is a lack of information regarding car parking options.

The room had a beautiful view and a really nice bathroom. The bed was super comfortable and it was nice and clean

It’s a bit overpriced for the room. Thought it would be bigger with more amenities

Very nice hotel and lovely room with a very comfortable bed. We were on the 14th floor with a bay view. All the staff we interacted with were friendly and professional. Appreciated having a mini fridge, coffee and tea service in room. We didn’t eat at the restaurant but the setting was very nice. We will definitely stay again when in Seattle.

The lighting in the bathroom could be improved and the parking rate was very high so we found alternative parking. This is not the fault of the hotel but the location doesn’t have much around it so we took ubers to restaurants. There is a Starbucks across the street but it is closed on Sunday.

Very nice location. Great room and layout. Loved the view and the staff were very nice. One of the nicest buildings of any hotel in Seattle, I loved the huge windows looking out on the city.

Photos of room showed a shower wand in addition to the rainfall head, but my room did not have one. The rainfall head by itself was a little inadequate. The Christ-themed artwork in the room was heavy-handed and not appropriate. Better wayfinding to find the front desk is needed, especially with the parking restrictions at the entrance (why is check in on the top floor and not in the lobby!?)

The staff is incredibly friendly, the lounge is a large space with comfortable seating areas and good small plate food offerings, and the restaurant has a creative menu. The rooms are eclectic, clean, and very spacious! The hotel is centrally located and within walking distance to museums, the Space Needle, Pikes Place Market, dining, and shopping. I’ve stayed here twice and would give it a high recommendation.

There’s nothing I didn’t like about this property.

I stayed in the Deluxe King Room with Bayside view and the room and the view were both perfect. No complaints at all. The hotel in general is so beautiful and stylish, with such lovely views from all sides. Everything was super clean and the staff were so friendly!!

The location wasn’t the best - it’s about a 15-min walk to Pike Place Market but I hadn’t realised that the downtown area is really quiet and unfortunately there are quite a lot of homeless people hanging about.

Staying at the Lotte Hotel was truly and simply a great experience for me and my girlfriend. Location was great, ambience was modern, clean, and cozy throughout the hotel, and the room we got was excellent. However, none of this would matter if not for the excellent service we got from Gladys at the front desk. From the moment we arrived, we were greeted with a smile and professional attention. She helped me with recommendations for local points of interest, jewelry shops, and other accommodations. She was incredibly helpful with room service requests, housekeeping requests, and she genuinely helped our vacation start off on a great note. Thank you Gladys for helping us feel welcome and well accommodated!

Great location and staff. Very discrete- almost hard to find as we took train from airport. Would not recommend walk from train station. It’s very bumpy and uphill plus hotel is hard to find. Beautiful hotel and lobby. Amazing staff. Nice tea and nespresso in room.

They need to plan better for storage and space. We had 4pp in double room and there’s almost no space for luggage, clothes, bathroom stuff. One hook in the huge bathroom. Why? And no makeup area- it’s mood lighting even in bathroom. Two small wardrobes with weird huge hangers that are low. Two small drawers and a dresser that has another two small drawers. Very spacious empty space otherwise. Also room is not dark. Very odd that drapes don’t block out side lights. And loud outside outside road noise on 6th floor. Even w white noise.

A bit of a treat on the last night of a long holiday, the room was beautiful and the city view was amazing (as a European with nothing similar back home). The double set up bathroom was great and very well appointed. Beds were lovely (family room) and the large room had a couple of proper comfy seats and a table to have a lovely relaxing chat and drink. Local area is the business district and grand to walk around at night but not much going on.

Maybe it's me, but it's set up to completely by-pass reception to get to the rooms which didn't sit right. Random $100 attempted charge to my card 2 weeks after my stay. It's a little confusing getting to/from the car park into the hotel, pay machine is very hidden too.