Right next to the freeway so convenient for driving. Comfortable beds. Friendly housekeeping and front desk staff.

Long waits for elevators because only two were working. The faucet in our bathroom leaked water so we had to wrap a towel around it to keep it from flooding the sink counter. We discovered this problem after being out of the room and returned to find our cosmetic cases wet and water had dripped to the shelf under the sink, soaking the towels. For $250/night, I expect the facilities to be functional.

There was always hot water. The towels were nice and soft. There was plenty of space in the bathroom and in the room. The view from the hotel was not that bad as we were on the 17th floor, and I suppose that higher is better. The stuff was really nice and helpful all the time.

The toiletries were really basic. There were no slippers in the room. The lighting in the room was really awful, you could not see a thing. The door of the bathroom were glass made and not sound-proof . The coffee machine was from the last century, and the coffee did not taste nice. There was no kettle.

Good location if you’re wanting to be downtown. Walk down the hill to the water front, Pikes Place, Restaurants and more. Also easy access to freeway and to Capitol Hill. The room was spacious, I also appreciated the environmentally friendly shampoo, body wash, and conditioner large refillable bottles vs small one time use mini bottles.

Traveled with a group - half of us booked the rate with breakfast and half of us booked room only. Upon check-in all of my colleagues who had the room only option were allowed to upgrade to the room + breakfast but when I arrived they said it wasn’t possible so some inconsistency in process and experience. Would love to see fresh pressed juice in the restaurant, the bottled kind they used tasted like chemicals.

Every interaction that I had with the staff was a delight, from reception to the bar staff, to the breakfast staff, even the impromptu elevator attendant. I requested a room change for a firmer bed as I have back issues and they quickly changed my room with a smile and no questions asked.

Double bedded room I first was in might need new mattresses as the springs were a bit too well broken in. So soft upgrades to walls in the rooms would help with appearance & perception of cleanliness.

The hotel was so clean and inviting. Was very impressed and the bed was so comfortable

Room was clean, comfortable and had everything we need. Snacks in the lobby were a lovely addition when we were constantly coming in and out.

The QR code for the welcome letter was very hard to scan. The welcome letter did not contain any information about check out times which would have been a helpful reminder when planning our way home.

Unique and classy lobby, bar, restaurant… very comfortable beds, clean, warm and helpful front desk… location to Lumen Field, Pike Place Market and downtown. Secure parking attached, location close to I5 and ferries. Fair price

Breakfast included with short hours, ended at 9:30am. We were leisure travelers wishing to have a later breakfast. No options for in house breakfast after 9:30am. No coffee available in lobby. Only in room. Expensive charge for use of internet- $12.95. TV remote with a QR code was difficult to figure out. Room looking over the interstate 5 and construction zone. Expensive parking.

Valet service was excellent. Manager Hasaam was very courteous and assisted in our situation with car park. We also liked the snacks available by the elevator which was unexpected.

Having to call to get our rooms made up. However, staff responded quickly and they did a great job!

No breakfast. Coronavirus measures minimized amenities.

Valet parking was expected. Floor needed vacuuming.

We enjoyed the cleanliness of the room we stayed in and staff was very helpful when we had questions. Loved our room view of the city especially in the evenings, as we got to enjoy the city night lights from our room.

Breakfast was pretty basic, no options just the standard meal. Garage parking was tight, and we were not able to find parking and had to park a few blocks away from the hotel. Was not fun having to walk 10 minutes back to our hotel room :(