The best thing of the accommodation was the staff. Very attentive and tried to provide a personalized service. Very friendly. The location was quite central and reasonable room sizes. Price seemed reasonable for such a large city in Vietnam to us.

Probably not a 5-star hotel and others felt they were a little misleading because of this. But overall for the price, we felt it was reasonable !

All of their staff were super friendly and will try to accommodate any requests you may have. Special shout out to Ms Rosie, always with a genuine smile and ready to help. Location was perfect, really just steps away from their beautiful sword lake and plenty of eateries nearby (I would not recommend the one directly opposite them). They gladly allowed me to store my luggage with them while I took an overnight Halong Bay cruise. Hotel have SPA AND BAR AVAILABLE. Hotel company operator could arrange all travel arrangement with better price than Travel Agent outside. My room was at the 6th floor with balcony and was still quiet enough even during the weekends when the roads nearby become a busy pedestrian only street. Room and bathroom itself was pretty clean and basic. The feature that made me Golden Sail hotel and spa was their room layout, where the 2 beds are located very far apart :D Don't think you will be able to find that anywhere else!

This is a full-service establishment. Three charming ladies, Rosa, Rosie, and Daily take care of everything for a discerning traveller. From comfortable accommodation in their hotel, situated right in the center of Hanoi's Old Quarter, to the booking of tours, flights, airport transfers, etc.

Nothing I can think of.

1. Location - It’s very close to all the actions happening around Old Quarter. Hoan Kiem Lake, Thang Long Puppet Theatre, and almost all popular cafés and restaurants are walkable from the hotel. 2. Room - Our room was upgraded for free by Sir Jack! It was spacious enough for me and my husband. It’s comfortable and very clean! They cleaned our room every day, even the night before our departure. 3. Staff - The best feature of this hotel!!! They have the best staff ever! They were all very accommodating and helpful. They helped us with everything we needed —- transportation, tours, money exchange, laundry, directions, and more. Also, since we had to leave the hotel at 4:30 AM to go to the airport, they even offered a takeaway breakfast for us! But since we did not want to cause any inconveniences, we said it’s okay not to. Again, many thanks, Sir Jack and to all your staff! We loved our stay, and we cannot wait until we go back and stay in this hotel.💖

NOTHING 😊

Amazing hotel in the middle of the old quarter. Perfect location, you have everything you need just next to the hotel (many restaurants, the beer street, shops…) but won’t hear any noise doting the night. We chose a superior room with terrace and it was lovely, comfortable and clean, just a bit old fashion. It might be renewed a bit. All the staff members are extremely kind and ready to help you with anything you may need. They even can arrange you any kind of tour you may like and the price are competitive. The breakfast buffet could be improved. But you have the chance to order e pancakes or eggs express.

Cheap and cheerful hotel in the heart of the old town. 5 mins walk from the weekend night markets, 2 mins walk to beer street and Bia Hoi, 10 mins walk to the lake. You’re right in the thick of it with many cafes, restaurants, shops, tour operators on your doorstop. We stayed in room 202, a spacious family room with a balcony overlooking the Main Street which was a little noisy but I did hear other guests say their rooms were quiet so maybe it was just this room. We didn’t eat in the hotel so can’t comment on the food. Jack Son the hotel owner booked us some tours and was very helpful and we’re all the staff. Would stay again if ever in Hanoi.

The noise from our room.

The owners are very friendly and helpful.

The location was excellent, being very central for the old city and the biggest attractions are all within a 25-minute walk or 10 minute taxi. We also enjoyed the breakfast, which is a varied buffet with a small menu too. The staff were very friendly and helpful. There is a tour desk which can organise anything, including transfers.

This isn't the hotels fault, but there is construction work going on in the building next door, which started very early in the morning and was extremely loud. It woke us up at 6am every day during our stay. Either drilling and banging or very loud music. I don't know how long this is going on for, but there was no mention of it anywhere online.

Team was very enthusiastic to help us with everything. We thought the AC was not strong enough so they brought us a fan and the next day brought a technician to check the AC and also offered to change the room. The room was clean, one time I dropped a smoothie on the bed and they came right away to clean. Location is good although very crowded and noisy. There is almost no noise in the room but if you are noise sensitive you might consider a different location. (I am noise sensitive and I was ok)

Room was very close to the pictures, the staff were very accommodating and apologetic for the noise, and the included breakfast was the best hotel breakfast we had in Vietnam, even better than those paid separately. On our departure day they also stored our luggage so we could explore Hanoi until our late flight, and also offered a free late check out or heavily discounted rate until 7:00 pm.

There is very loud construction occurring next door - fortunately our family was jet lagged such that we were waking up at 6:00 am with most Vietnamese people, and construction starts at 6:30. Other guests were not so lucky and some were giving the very apologetic staff an earful, but what can they do? The neighbour must have some right to construct their building…. So if you can, it’s best to plan to wake up early and have a nap at 11:30 to 1:00, the same time as the construction workers!