Huge & deep bathtub with hot water (a rarity in Costa Rica). The location was fantastic, and my room overlooked a beautiful park. It is within walking distance to most of the museums and tourist sites, but not in a major traffic/crowded area. I felt very safe walking around by myself. Room was large and comfy - loved the bed and pillows. The hotel is right next to a casino with a nice restaurant (you get 20% off your meal there for being a hotel guest). The breakfast was decent. 12 p.m. check out. Good Wi-Fi in my room. The hotel staff was very accommodating, and there was secured parking and a guard out front. I sincerely feel I got a great room for the price. I would absolutely recommend this hotel as well as stay there again.

I have nothing to complain about. Thought all was great - keeping in mind that this is a 3-star hotel and not the Ritz Carlton. So, base your expectations on that. Oh - and be mindful that you are in a Spanish speaking country, so don't get annoyed if only a couple of the TV channels are in English. . .

I was able to request a room on the quieter side of the building, other than the maintenance the following day it was far more peaceful I was also able to drop my bags off beforehand and check in early I have stayed here a few times so I know the area, the breakfast is always good and the staff friendly as well

The fact that I came out of the bathroom to find a man leaving the room, having been given a key on the basis that I'd checked out already when in fact I'd extended check out by an hour and the original check out time hadn't been reached Luckily he was as confused as me

Clean comfortable

I messaged to ask about airport shuttle but never received an answer so I had to pay 40$ for a taxi on my own reason I booked here was for the airport shuttle

After travelling for weeks, I was very pleased to find a bath in the room, hot water, no insects, working air conditioning, a fridge and a coffee machine. And a massive bed! Luxury!

The hotel is slightly set back from the road and there are upper and lower levels.. this made me panic about a taxi pick up that I had booked. Walking distance to lots of places was easy but the area did feel. Bit seedy alone at night as a solo female traveller.. but that's the same everywhere.. No pool. There is a weights room / gym though, and a casino.

Excellent and very friendly staff, clean rooms, great location for the museums tours we wanted. Nearly all staff spoke English even though I can speak poor Spanish. Rooms were very quiet from the city noise. Had parking which was important for us. Breakfast was very good with a nice variety of food although I would have liked an omelet bar. All in all a great value and close to many things that we wanted. We requested an extended check-out that was granted, (although it turned out that it was not needed after all), We were also able to check-in early which was very nice. We would recommend this hotel and will stay again when we have visitors that want to visit San Jose.

The shower heads should be replaced as they are not strong or with a lot of flow. We had to request some more pillows as ours were small and not really comfortable. The replacements were larger and comfortable. We were a bit disappointed in the sports bar as it was quite small but the casino and restaurant were larger and nice. The menu looked good but we did not sample the fare. We really just wanted some cocktails and snacks but they offered no appetizers or snacks. This was the biggest downside of the restaurant.

I was able to leave my bags with them, the room a decent size, the staff were friendly and it felt safe

Someone was chatting I assume to the security guard outside on/off most of the night, it was quite distracting Also I had two bookings for consecutive nights due to availability and not being able to change the original booking, I was able to change it on arrival to avoid changing rooms which was great but, I was only able to pay for the first night, which meant that I was on the check out list the following morning and even though I paid for the 2nd before breakfast when I arrived later in the day, my key had been deactivated and the cleaners had to let me in (I'd explained to them before popping out that I shouldn't be on the list as I wasn't leaving that day) It would have made more sense to be able to pay for both when checking in

I stayed here the first night after landing in San Josè - for these purposes, the perfect choice. Very central - 5-minute-walk to the National Theater & to the National Museum in the other direction. The hotel is clean, the beds are comfortable, the rooms are spacious. The staff was kind, too. The breakfast could have offered more variety but for Costa Rican circumstances it was still a very good breakfast.

I was able to drop my bags off before check in and to check in slightly early I was only there a short while as I had an early bus to catch but the staff were friendly and also looked after my bags for a few days so I could explore

I think a sign is needed by the lifts to draw peoples attention to the fact that there are rooms beside it, as other guests were quite noisy standing, chatting outside the door There was also some work going on in the room next door and a couple of times it sounded like they were trying to get into my room, as opposed to being in the next room working

The hotel was very clean, comfortable, with private parking, good breakfast too.

If you’re planning on just sleeping and resting and have transportation available, this is a good choice to stay in, but if you plan on walking around the area, I suggest a different location.The location outside the fenced property did not feel safe at all. My mom and two kids took a walk around, there are museums and lots of shopping options to see but sadly also lots of homeless and drug addicts as well. While walking around one of the museums, a taxi cab stopped by us and warned us that someone had just been robbed at the next block where we were heading to…we were with 2 kids and took no chances, went back to the hotel and took our car and just drove somewhere close by (a shopping mall) instead of walking around the hotel the rest of the day.

Great breakfast and servers. Good location to sites of old downtown San Jose. Large comfortable room.

At check in, I requested a change to my stay. I booked for 7 nights, but ended up staying 6. I was assured that would be accommodated, with a 5% penalty. My quote from booking.com was $900.40usd ( $1250.00 Cdn). I was charged $1301.00 Cdn on my card, and as of Nov 25 no credit has been returned to my card.