We booked this hotel because of the swimming pool, but they required booking for its use and you can only use it for 1h. Also, they rent the pool for swimming lessons, so it gets easily crowded with non-guests of the hotel.

Staff were extremely helpful, we were not keen on our first room because it was right next to the traffic lights (music booming from cars). The gentleman on reception moved us to the other side of the hotel on a higher level where it was much quieter. Food was great and we could always get a seat in the restaurant. Bed was really comfortable, had two great nights sleep.

It could have been a little cleaner. Headboards in the bedroom needed wiping and in our first room the chair was badly marked where you would sit down and there were drips on the wall near the toilet. For a hotel that had high standards of cleanliness badges, it did seem like it could have been better.

Room - Good layout. Good quality furniture and clean. Hotel - A good standard. Facilities - Good to have free access to the pool (and dry sauna) and gym.

Breakfast - Expensive Facilities - Kids using pool after the 8pm cut off. Also some swimming tuition in progress. Not very relaxing! Layout in mens changing area not great (only one place to sit down and this is right by the entrance), rather constrained (particularly with more than three changing) and no facility to dry swimmers (usually a standard with such facilities). Supper - Went for vegetable curry. It was tasty but a very small helping - not VFM.

Very appreciative of room upgrade. Staff was friendly. Breakfast was delicious. Enjoyed the nespresso coffee machine.

Unfortunately king bed was just two smaller beds pushed together with a large indent in the middle which made for an uncomfortable nights sleep. Also would be nice to have a few more towels in the room. Otherwise the stay was nice. For how much was spent on a room would be appreciate either parking or breakfast included in price.

Location was excellent; there was a swimming pool andnsaunarium: rooms were very clean and well maintained. Breakfast was excellent and the restaurant had a swing chairs, soft cushioned areas and a giant chessboard as part of the table which my children enjoyed.

You require a different key card to use the swinming pool but there were no prior instructions to indicate this. There is noone that staffs the swimming area or any sort of telephone to use should you require assistance or towels. Information on these key things we're not shared at Welcome or on any notices and signs or leaflets as far as I was aware.

clean friendly staff especially in the restaurant

small pool no steam room or jacuzzi’

I had a stay alone to have some alone time and self love time and break away from my children, I did it for me, I had chosen the executive room with breakfast. I did definitely relax. Breakfast was nice, it would be nice to have some other options such as beef or chicken sausages and turkey rashers for those who do not eat pork, but the veggie sausages were nice. The travel from South London wasn't bad, and I will definitely be back, because the area was quiet.

Few downfalls I wasn't aware you had to get a pool card as I wanted to go straight from my room to have a swim and then shower and eat breakfast, no one explained that, also the sky wasn't working at first but it needed rebooting and it was a while until the maintenance man came to sort it - BUT it did get sorted.

Great location just outside of Ulez and Congestion Charge zone. We used Underground and bus to and from central London for 2 days. The bus stop is a 4 minute walk and then we used both South Ealing and Ealing Broadway underground stations. Hotel is very modern with great facilities, double insulated Windows mean the road outside did not disturb us. The parking was easy to find, not sure why others had so many issues. There are clear signs to the hotel, the underground parking and once in there are additional signs to the Novotel area. Would happily stay here again

1 of the lifts didn't seem to want to go anywhere but down, was annoying when the hotel was busier.

The hotel in general was just beautiful. Exceptionally clean and well decorated. The pool exceeded our expectations and its facilities were fantastic. Food/ Room service was also great.

The welcome staff were not overly “welcoming” in their manner. It took a while to get our room allocated. The staff were not to familiar with the hotels basic surroundings. So it was hard to navigate at the beginning. No one was able to confirm the closest shopping centre.

The hotel was modern, clean and very comfortable. The staff were very friendly and helpful.

The frosted glass in bathroom we found it a bit strange especially when sharing with our teenage daughter as they are so body concious at that age.No reception desk at pool for getting towels and card to access the pool didn't like having to go back up to reception for them especially when we were only wearing swimsuits.