It is a beautiful property in a great location great for a special occasion 🥰

Breakfast. Turned up at breakfast room at 9:30 yes it was busy but waited in line for a table for 20 minutes then got a table in another area wait staff forgot about us by 11am it was checkout time still no breakfast had to go back to the room to retrieve luggage so they could clean the room. Finally got breakfast that was cold at 11:20am. When we checked out I was asked how was my stay which I replied great except for the 2 hour wait for breakfast and she replied “oh well it is busy”. Not really good enough at $55 per person. BUT the accomodation was beautiful just go elsewhere for breakfast.

Lovely large room. Nice bathroom with separate toilet. Room was refreshed during the day with fresh towels etc. View was as we booked (harbor, city). Beautiful furnishings, with very comfy bed.

Took over 30 minutes to bring a drink to the pool area and that was only after a reminder that it had not been delivered.

the room was very pleasant. The bed was exceptionally comfortable. It was our anniversary and they gave us flowers and champagne. Breakfast was lovely and we went back for lunch as well.

the pool was closed but they did tell us in advance.

We stayed for my daughter's 18th birthday. From the moment we arrived we felt like the most important people in the world. The beds were heavenly, the food yummy and every staff member was lovely, kind and thoughtful many remembering my daughter's birthday and wishing her happy birthday every time they saw her. My daughter was given flowers as well on arrival. A truly special place to stay and worth every cent.

Nothing everything was 5 star.

The staff were particularly impressive with their friendliness and were keenly providing additional information to make our stay more enjoyable. Everything was faultless with regard to our stay. Wish it could have been longer!

There was nothing that we didn’t like.

The billing process is illogical. I made a 1 night deposit upon booking. At checkin my card was debited for the rest as security deposit. Then at checkout I was double billed for the stay. Totally inappropriate and I refused to pay the additional amount instead asking them to process the original checkin amount - they would then owe me money.

this hotel has long been on my bucket list. the location is wonderful. great views of the bridge and opera house. short walk into the CBD and the historic Rocks area. the hotel very kindly upgraded us to room 211. the view of the opera house was incredible. we enjoyed a wonderful breakfast. be sure to use the fabulous roof top pool and hot tub

nothing

The Hyatt staff were very accomodating, from the greeting to small touches such as a posey of jonquils for the room. They assisted whenever they could and always had genuine smiles. The location of the hotel is perfect for taking in all that Vivid had to offer and it was all within walking distance. Watching the sunset and the Opera House sails light up was amazing.

The only thing that could have been different was to remove the biting wind - but it was Sydney in May, so not much outside of puffer jackets could improve that.

The rooms with the option to open doors and sit on balcony and enjoy the harbour. Staff were very professional. Dining table and lounge area meant that you could really enjoy the room.

The pillows - gave us sore necks

The view from the room was stunning and the room service exceeded expectations. We had a few meals in the hotel and really enjoyed them all. The location is great for access to the rocks and the view from the spa is incredible!

We were told we could not check in for an additional half an hour when we arrived at 3:30pm (the check in time) - when paying a premium price for a hotel of this standard I found this strange.