the staff at the Pullman were amazing. they more than made up for the tired exterior and rooms.

several parts of the property are quite aged and the spa (heated) looked green.

Professional trained staff throughout ,whom acknowledged guest within all areas . Front of house very polite and supportive to achieve a pleasant stay when I was under substantial timeframe,to undertake work and attendance to meetings. Food quality was excellent , bar service was above average within a quality hotel . Room very clean and functional ,with cleaners flexible so not to disturb during working . I have travelled extensively and stayed and many hotel , I totally recommend Pullman International Cairns is the only place to stay in Cairns . Thank-you everyone at the Pullman Cairns

Minor damage within the radius of the entry tiles needs replacement and the foyer area of each level could be enhanced with additional art and low table with flowers and ottoman near lifts. A more detailed exposure of breakfast services times is encouraged,some snacks at the bar mid afternoon would be appreciated especially for business travellers .

First stay at the Pullman International, Cairns, which is in a great location close to the marina, where you can get numerous reef excursions, and also a vibrant Bay Area where there are numerous great restaurants. Amazingly beautiful lobby entry into the hotel where we were met by a very friendly reception, who offered an upgrade to our room choice free of any additional charge. This friendly and very helpful service continued throughout our short stay at the hotel which was very much appreciated. Our upgraded room was large and very well appointed with all the helpful ammenities you could need within the room. Very comfortable bed and a balcony with beautiful views over Cairns and the marina area. Breakfast buffet has a large range of hot and cold food and a chef who will make any kind of omelette you desire. The nearby bar area is a great place to relax and enjoy the amazing decor of the lobby. The hotel staff gave great advice in assisting us with a reef tour booking, and also provided towels for our trip. This was our first trip to Cairns, which we found amazing and we would recommend, without hesitation, anyone to stay at the Pullman International whilst in Cairns. You will not be disappointed with your choice, the hotel amenities and most of all the friendly and very helpful staff. We will definitely return for a second stay at the Pullman International, Cairns.

Having to leave and return home :-(

2nd stay @ the Pullman International in Cairns & couldn't rate it high enough. Absolutely perfect venue, loved every minute. The staff were absolutely beautiful, such friendly, kind and helpful. The venue updates look fantastic since I was here last. The food in Cocos was so delicious. Great menu and excellent freshness. The cleanliness was outstanding, nothing to fault. The staff and venue made our stay so comfortable, thank you from the bottom of our hearts 💕

Please move the smoking area at the front to the side on the entry way into the drive way (Brewery side) so you don't have to walk through the smoke in order to get into the front door. Anytime we tried to gain entry into the building, we had to walk through smokers, as asthmatics this caused us both to have asthma attacks. We understand smokers need their space. Please put them on the other side of the driveway near the brewery in the corner where no one walks. Where they are atm is the main thoroughfare for all pedestrians, and it absolutely stinks. If you placed a dedicated space on the side corner amongst the trees with some chairs, the smokers would be more comfortable, and people who don't smoke & want to access the venue could do so comfortably.

The location is great, within walking distance from anything you need in town. It is one of the taller buildings so when you're at a higher level the views over the city and ocean are amazing. The renovated rooms are nice and modern. My room had a bath and a separate shower. Undercover parking is a bonus.

The pool area is in desperate need of a revamp. It was also sad that there is no bar at the pool. There are QR codes to order with but we didn't try. No sauna at the gym. The fridge in the room is tiny and no ice / freezer section. Outdoor furniture is really uncomfortable on the balcony. Buffet breakfast was not as amazing as previous stays.

Everything was great, rooms were spacious and comfortable, all relevant facilities were within reach, staff were super helpful with the few queries we had. Hotel was very close to most things we wanted to do and for the things that were further away, transport was easy to locate. Breakfast was awesome with a large variety each morning, rooms promptly and consistently made up even when we only left the room for a couple of hours.

My weird neck struggled with the size of the pillows but that is only on my end and not at all a result of the hotel

Nicely renovated room. Good walking distance to lots of restaurants by the water. Nice and friendly staff.

Swimming pool was out dated and needed some love on maintenance. The swimming pool area was also not extremely disability friendly and we found it very hard to take my mother in a wheelchair chair to the bathroom as there was no disability bathroom. We ordered lunch by the pool and the Caesar salad didn’t seem very fresh. The food at Coco’s was okay but not great and probably wouldn’t eat there again.

The food was delicious!!! Buffet breakfast, burgers, pasta, etc The twin room and bathroom was an excellent size with lots of bench space and we loved having a bath & shower. The housekeeping and service was the best!!! They were friendly and so efficient. Our daughter was unwell and they accommodated all of our requests (lots of buckets of ice) and even brought us robes & slippers cos I put that on my feedback. My fav!

Pool tiling needs to be fixed. Would be great to have ceiling fans in the rooms and a smart tv

The property was in a great location, making a lasting 1st impression, with such a grand and luxurious lobby. The room was spacious and well appointed, with views of the mountains, city and harbour. The buffet breakfast was always a wonderful way to start each day of our Cairns adventure. The beds were comfortable, for the night time recovery. The hotel was extremely quiet. The staff were friendly and assisted instantly, any request was made.

There was no in room or balcony facility to dry your bathers or wet clothes (after a typical Cairns downpour). The pool, decking and rear facade are in need of maintenance/ spruce up.

convenient location and decent breakfast buffet. Staff were very professional.

The room level and room was a bit run down and dated. No outdoor furniture on the balcony, built-in cabinet had water damage. Room and hallways smelled musty. I also did not see a notice that the pool would be closed for maintenance when booking and was only advised by the property the night before which was disappointing.