Location was good, central even tho the park below was worrying noisy with some unrest one night. Bars n restaurants music was also a bit disturbing, patrons very rowdy after close times.

We loved everything . The service. Pool is fantastic.room was a great size with balcony .we could see all views .. the festival was on .we could see all the light shows at the lagoon pool and surrounds. The gardens a credit to maintenance. And thankyou to all the cleaning staff they are under estimated .. Thankyou to the front of house staff too. And the happy cheffs and staff in the BACKYARD restaurant. Breakfast was excellent.

The bed was on rollers and moved very easily nearly causing a couple of falls as we got in and or sat on it. ALSO no puck for the air hockey table .the bar staff said there hadnt been one for weeks. THAT was very disappointing.

The staff were friendly and helpful, nothing was too much trouble. The location was excellent, close to the CBD and all activities. The rooms were nicely furnished and the amenities were excellent.

The car parking system was really painful. A OR code was supplied (at a cost) but every time we wanted to exit the car park, the QR code did not work and we had to call the help line. This was especially frustrating when trying to exit early in the morning to catch our flight home. The staff were helpful but the system just doesn’t work. For $30 per day, the car park system needed to work better

Position is excellent & staff were all very polite & friendly. Junior suite had excellent views & was quiet & spacious. Horizon club was well run & breakfast excellent along with evening drinks. Beds & pillows comfortable & appreciated bottles of water each day.

Furniture provided in lounge area of our room was not compatible with watching TV/ or conversing easily or providing any sort of ambiance. Minimal amount & in need of replacement as quite worn & outdated. Many chairs in restaurant clearly beyond use by date & broken rattan & extremely large & heavy. Whole initial impression is a need for replacement & more modern furniture & interior decoration. throughout.

View was great! Room was spacious - comfortable and clean for a 5-night stay. Staff on arrival were helpful and throughout the stay. The room offered all facilities, robe, slippers, plenty of hanging space, good iron and board, good hairdyer, good bathroom lighting, kettle and fridge. Handy to Cairns Reef Fleet terminal and Esplanade. The hotel pool garden with tropical plants and potted flowers is beautiful and worth a visit to check out - kudos to your gardeners.

The water pressure and temperature in the shower was variable - But at least there was a functional handheld shower (therainshower isn't great for anyone who prefers to keep their hair from being soaked). It was a walk to our 'tower' room - but it was well worth it for the view and the extra room space. (and the staff were super helpful with luggage). The walking distance to the 'tower rooms' potentially wouldn't suit very young or those with restricted mobility. There are closer rooms if you need to avoid the walk.

Great location and views over harbour.

Booked via booking.com for 2 rooms for $580.00 in total. On arrival, we were informed that the above price was in fact for 1 room and they were fully booked out so could not accommodate us with another room. On going for a shower before dinner, there was no hot water in either the bath/shower or the hand basin. As we were already running late and could not get an answer by phone from 'room service, we opted to have a cold shower and inform the reception on leaving for dinner. We were informed by the only, single receptionist for a massive roomed hotel that they were short staffed, she was the only staff working at the front desk and could we go back to the room and wait for the service team so we could show them the problem. Have a guess what our response was.........

Great location and excellent services from the staff. The Horizon Club is a great, convenient benefit serving up not just breakfast and all day snacks, but beer and wine and spirits in the evening! After reading some reviews on this place being a little run down, I was hesitant to book, but please don't be. Yes it is getting old, is not a brand new hotel and probably needs a refresh but the location and hospitality certainly make it all worth while! It is clean and the service from the staff is 5 star. There are plenty of restaurants within a short walk. In fact most things you will want to access are within about 1km and if you are heading to the reef, most tours depart right at our doorstep on the Marina.

As per previous reviews, the rooms probably are in need of a refresh but they are spacious and roomy. The bed was quite a hard mattress and too firm for my liking. The fitness centre could do with a large ranger of equipment but is typical of most hotel set ups and is still sufficient, It has treadmills, elliptical and, free weights and a bench press.

The hotel location was perfect- convenient for both Great Barrier Reef and Kuranda village tour pickups. it was also very convenient for a stroll on the Esplanade and its plethora of restaurants and nighttime entertainment. we also ate at The Backyard Restaurant- the dinners were delicious and the staff were outstanding, accommodating several special requests. The rooms were spacious with very comfortable beds, nice bathrooms with ample amenities. They could benefit from food options at the coffee bar if one wants a quick or light breakfast, and the coffee bar should stay open later. The pool was clean annd spacious though the deck might be very tight during high season. Umbrellas and towels for excursions at the front desk were a nice touch.

Coffee shop options and opening hours

Horizon Club Access was well worth the money with excellent food and drink available most of the day. Amazing views of the marina and spacious room.

We booked 4 nights in the Shangri-La in Cairns for some relaxation after a busy 13 day tour with a tour company. We had a nice sized room with a great view of the Marina and a huge and very comfortable bed. We were offered a discounted breakfast package on arrival, which we signed up for and were not disappointed; there was a very good selection and plenty of it. We spent a bit of time by the pool, which was very relaxing, with options for laying in the sun or shade. We ate out on the first 3 nights but decided to try the hotel's restaurant for our last dinner. It was excellent from start to finish. Ethan, the waiter was very attentive and helpful, giving us a chance to taste wines he had recommended to accompany our chosen food; we were not disappointed. We had a starter to share (duck spring rolls) and an Asian themed main course each. The food was outstanding in both quality and quantity. Indeed, we couldn't finish the bowl of rice we had each ordered; a single bowl would have been enough for both of us. Sadly, we didn't get to try any dessert as we were full after the main course! Overall, the hotel me tour expectations but the restaurant exceeded them.

The coffee machine in the bedrooms only seemed to make small espresso cups, despite seeming to have settings for a large and a small cup. The coffee machine in the restaurant did not make a very good cappuccino.