The location was perfect. Close to the lagoon, shops, cafes and restaurants. And the port where we were cruising from the next day. The apartment was great and we had a cheeky upgrade so loads of space for the three of us. Would have loved to use the pool but we didn’t have time.

The air con was a bit slow to kick in and parts of the room were a little dated but the bathroom was spot on.

Very clean, they do give the supplies you need if you ask, good parking as well! When our room was cleaned once a week it was cleaned impeccably. The staff were quite nice especially the lady working day shift on the 18th of Oct who checked me out. Such good location so so close to everything and the pool was lovely as well.

I do wish they gave you more toilet paper if you’re staying for twelve days, only giving one when we asked felt like we had to ask too much, the wifi being $15 a day is something I’ve never heard of, especially for the price. Our bond is still pending a week later and we left the room how we found it. Could be a little updated TV washer and dryer wise.

Was great staying here, nice room with a little kitchen, microwave, fridge, utensils and plates so we were able to have meals in the room. Has a seperate lounge with couch and table, (although only a sliding shutter door between bedroom and lounge). Location is excellent, right on the Esplanade, 5 minutes walk across the park to the Reef ferries, 5 minutes walk to night markets and surrounded by shops plus a Woolworths supermarket behind the hotel. Free parking at hotel. Very convenient to bus stops and a 10 minute stroll to the large shopping mall and main train station. Comfy bed and very quiet but try to avoid the rooms next to the lifts, just a little noisy as they go up and down. Great staff, so helpful and friendly, Rachel was very helpful plus another young lady in the mornings, sorry we didn’t get your name. Was really good and we would definitely stay here again

Was all good!

The situation was ideal, the hotel was clean, and the bedroom was fine,although not having it serviced daily was a bit disappointing considering the cost. The staff were helpful and friendly

The fact that this is a tourist destination and not all tourists are Australian was being disappointed in never having any wifi during our entire stay. Every morning and evening we would inquire at reception and every time there was a negative response. Considering that simple little cafes and restuarants do not have a problem,surely it is time you invested in more up to date technology. Just as an aside, my wife was two days late in finding out her sister had died back home in Scotland because of this. Out of our 6 weeks in Aus, this was the only hotel/residence that could not supply us with WiFi. :

Located on the Esplanade within a 10-minute walk of the Marina and a 20-minute walk to the train station for the train to Kuranda. We had a one-bedroom apartment with a “panoramic city view” (it was lovely to wake up to see the Woolworths shop every morning!) Seriously though, the apartment had a fully equipped kitchen, nice sitting room, bedroom with a massive comfy bed, and a bathroom with a bath and also a washing machine and drier. We had a nice balcony, although the aircon unit blew hot air at you and we found you needed to turn it off before sitting outside. The hotel had a nice, if somewhat cold, outside pool. There was a gym, which we didn’t use. The reception staff were friendly and helpful, and there was an endless supply of tea and coffee available at reception.

Nothing at all!

The Location is great the room was great I was concerned with the double room entry as I was alone but would always like a room overlooking the esplanade & wouldn't like to stay on a floor that overlooks the floor below as I was on Level 4 & could see the people below on their balcony on Level 3 but that's just me I guess. I didn't use the wifi this time but always grateful to have it. Parking is a huge advantage & something that is always a deciding factor when I choose my accommodation.

I had trouble with the power points to charge my phone & watch & didn't like having to boil the jug in the bathroom. The ones near the bed were all being used & the one near the TV & Fridge were not easily accessible.

Close to food and amenities. Nice having cooking and washing facilities. Wifi great. The staff were excellent except for the query on the account which is still not sorted. We would stay at here again.

Not having a Television in the bedroom as our daughter used the sofa bed in the main lounge area. So there was no other comfortable sofa to sit on in the main lounge area except the dining suite to watch television. The overcharge is a big deal for us as we were charged a different price than what was quoted on booking.com and we just couldn't find anyone to help after making lots of phone calls. We are still uncertain whom we are supposed to contact to discuss this.

Stayed in 1 bedroom apartment. A basic space with good balcony views of the Esplanade. A central position within walking distance to restaurants, cafes, the lagoon, galleries, city shops, etc. The hotel is very quiet & the staff are lovely. The apartment was very clean.

Some utilities missing from kitchen, e.g ice cube tray, placemats, water jug. The toaster was a small cheap plastic job. The furniture was old and outdated. The day blinds were missing leaving only the blackout blinds. However, the positives of this hotel outweigh the negatives. An icecube tray would have been handy though 😔

Great location, great secure parking, excellent one bedroom apartment, friendly staff.

I actually really like that if you stay for a long period of time that you only get housekeeping every 8 days as that suits me. However, i booked for 1 week and then extend my stay to 15 nights and housekeeping wasn’t automatically arranged, i had to request it. I did speak with reception and they were lovely about it and organized it, but I kept waiting and they never came. I collected my own new sheets and made my own bed. This wasn’t really an issue for me to make my own bed except when I later thought about the price I am paying to stay there - disappointing. Despite this I loved this place and would certainly go back.

Short taxi ride from the airport, fantastic friendly staff at front desk. I had a great view from my balcony, so pleased I upgrade to a room with an esplanade view. Great time out spot with a wine and a book. Surprised at how close I was to the pier and the water front too. Lots of cafe, bars, restaurants very close by and I felt save walking around on my own in the early evening. Lots to do if you want to be busy. My room and bathroom were big and clean.

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