From the moment we arrived, the team were exceptionally welcoming and helpful. They offered to keep our groceries in the fridge until our rooms were ready. As we arrived earlier than the check in time we were kept updated and they went above and beyond to have the rooms ready for us as soon as they could. We were able to use all the facilities whilst waiting and offered some great suggestions for places to visit and eat during our stay.

There is nothing that any of the 10 team members did not like about Sanctuary :) Great job guys!

This is a lovely property in a lush, green setting; very private and calming. Our apartment was great; very spacious, clean, modern and well appointed. The pool area was wonderful as well. The on-site staff we dealt with were very friendly. The property’s close proximity to the beach and esplanade made walking to things easy.

The area was experiencing a severe heatwave when we arrived, and we were disappointed to enter our apartment to find all the windows open and the interior extremely hot. It would have been nice if the apartment had been cooled even partially ahead of our arrival, as it took several hours for the AC to bring the inside temperature down to an acceptable level once we set it.

The rainforest setting with large paper bark and gum trees, wetlands and many birds is amazing. A 25m pool allows for a proper swim. The beach, restaurants and shops are just around the corner. The reception was very friendly and helpful. The size of the apartment was as large (139m2) as advertised with a fully equipped kitchen. Lots of stuff to do nearby (Barrier Reef, rainforest, parks...)

a bar or restaurant on site would have been nice.

When we entered our unit we were amazed at the size of it. It was absolutely spectacular. Loved it. It had everything we needed. We liked the glass louvres as you could leave them open at night and they kept the place nice and cool as it was pretty hot. The ceiling fans were good too. The pool was lovely, a good temperature and a very good size. No-one else was using it when we were, so private too. The hosts were very nice and the whole property was extremely clean and well-maintained. It was surrounded by beautiful gardens. We loved it here and wished we had stayed longer.

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Wonderful property for family of 3. Very comfortable beds, great shower and bath and kitchen has literally everything you need. Like, everything! Coffee and tea initially provided but there is Coles 5 mins drive away to stock up on food. Really lovely stay. The family that run property are fantastic, always replied promptly to emails before we stayed and provided toys, high chair and cot for out little one. Location is literally 2 min walk to beach and Palm Cove is fantastic - beautiful beach and lots of cafes, pubs and restaurants to chose from.

Can’t think of anything!

The pool is a tranquil and lovely setting. Unfortunately the sap was out of action due to damage after the floods earlier in the year, however works were occurring to fix this issue.

My only comment would be that having a second bathroom or ensuite would have made things perfect. A second set of bath towels and bath mat too - as things don't dry well in the humid climate. Otherwise we were very comfortable.

We thoroughly enjoyed our time at Sanctuary Palm Cove. The rooms were clean and had great facilities. The pool was easily accessible and we experienced no difficulties with crowding at the pool. The staff were friendly and helpful and provided information on the various activities we were interested in. I highly recommend this property.

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Great location to palm cove which is a stunning location . Reception staff were fabulous and nothing was too much trouble for them and great advise for day trips . Accommodation has everything you need for your stay , with plenty of room and very clean . Would definitely stay here again .

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The apartment was so spacious and surrounded by greenery. We had so many different areas to sprawl out into for different activities and times of day, we particularly loved the coffee lounge with all the glass door open to the outdoors. Fantastic full kitchen with everything you could need. Secretly hidden down one end of the strip, but just across the road from the back entry to the Lifesavers Club. Super comfy and relaxing. Highly recommend.

Nothing.

Our stay at Sanctuary Cove exceeded our expectations . We were lucky enough to be given the Retreat room which opened straight onto the pool deck . The Retreat offered everything we needed for a comfortable stay, a comfy bed and pillows , a large bathroom with a good shower . A full kitchen with a large fridge , good laundry facilities and a lovely spa bath . A truely wonderful unit . The pool was clean and clear and at a beautiful temperature for swimming . It also had a shade cloth over part of the pool to give shade from the heat of the day . The pool deck had plenty of sunbeds for lazing in the sun . The huge grounds were kept neat and tidy and had a lovely wetlands are in the centre which attracted bird life and turtles . Sanctuary Cove is situated at the northern end of Palm Cove , a short walk to the beack and central to all restaurants , shops and little supermarket. It is important to book into restaurants for a meal to not be disappointed . A really wonderful spot for rest and recuperation , we we will return.

Not a thing , our stay was perfect, very relaxing .