The location is great, directly opposite the Castle of the Counts and a stones throw from great bars and restaurants. The staff were ever so friendly and helpful and gave great recommendations for food- ask them! The hotel was clean, smart and comfortable and great value for money. Couldn’t recommend this hotel enough!

The hotel is gorgeous! It looks like a palace when you enter! Our room was sparkling clean and well decorated. Windows soundproof keeping the room warm and silent. Beds super comfortable! I wish I have a mattress like that at home. You have tea and coffee with a kettle in the room which is a very nice detail. The breakfast was fab, big variety of delicious bakery, bread, cereal and cheese.The location is perfect, right in front of the castle. You also have a café bar downstairs for guest's. We will come back!

The Room itself was cosy, spacious for 2 people and clean, the Hotel location was very good, right in the middle of all historical and sightseeing places. No breakfast was used in the hotel.

The only thing I did not like was the sound-proofing for the outside noise. The room was located at the street side, and there was a non-stop noisy ambiance all through the night till early morning. Either people screaming at each other, sigaret smokers using the bench below the window to have a smoke and a conversation, or the garbage collections(for bars and business) at the corner. As well as the 6.00am deliveries (trucks running, doors and gates slamming) to the business in the alleys. Basically: don't get a room in the front, if you are a light sleeper.

Very pleasant place middle of the town 👌 😀 I like everything around this place. Keep it up a great work 👍 👏

Second time staying at The Gravensteen,and cannot recommend it highly enough. Facilities,staff and location are all brilliant

Everything This time we had room 22 in the main building. Absolutely lovely room with a view of the castle. I remembered the cooked breakfast option this time. Good breakfast Excellent location

This time, nothing. No sewage smell. One thing that I would advise visitors of (and this is not a complaint, just good to know) is Ghent's low emission zone, which is everything inside the ring road. If you are coming in a foreign vehicle (not Belgian or Dutch) you must apply to <https://visit.gent.be/en/low-emission-zone-ghent> to register your car (motorcycles are exempt). The hotel is in the LEZ. It has only about 15 parking spaces and you cannot book them. If you cannot park at the hotel I would recommend parking at 'Parking Ramen' about 5 minute walk from the hotel. Cost there is about 14 euros overnight. The hotel charges 22 euros

Great central location. Well stocked bar.

Everything. Location was amazing. The tram from the railway station stops almost outside. The room we had was next to the breakfast room but it didn't disturb us. The room was enormous for the price we paid. So was the bathroom. It's right in the heart of the city. Close to all facilities. Air conditioning in the room. Tea/ coffee making facilities. An empty fridge which is great for storing water or one or two of the great Belgian beers. I can't speak highly enough of this hotel. We went to Bruges for two nights following Ghent and stayed in a hotel at the same price but it was nothing like the Gravensteen. I would go back without hesitation and if and when I get back to Ghent I will be staying here. Also the city itself is beautiful. I thought it was better than Bruges. We didn't have breakfast here so I can't comment on that.

Nothing

Beautiful Hotel located next to the Gravensteen Castle. We stayed in the main building and our room had beautiful high ceilings and big windows with a view of the castle. The staff in the Hotel reception and also in the Breakfast room were very friendly and helpful. We were walking distance to everywhere. My son has recently moved to work in Ghent so will definitely be back to stay in this hotel. We loved it.

Nothing. We had a great experience.

Location was perfect. Short walk to castle and cathedrals.Also near some excellent restaurants, bars and photogenic scenery. Hotel room located in the building at the back of the courtyard on floor 3 with elevator access. Mostly clean room, good shower facilities and hairdryer. The lady with the short hair who checked us in was super friendly and welcoming. Huge thanks for her welcome to Ghent unfortunately I did not get her name.

The male on reception with long hair was a bit rude. Also reluctant to replenish tea/coffee/milk for our room each day.