Very friendly staff, helping us out on anything that we needed. Really good to have storage for the ski equipment and a free shuttle from the hotel to the Gondola lift. The hotel is situated in a good location. Breakfast was really good. We had dinner too, lovely food and really good portions, we were really pleased! Recommended and we will come back for sure. Thank you very much for everything.

An improvement I would suggest it would be to gym! It felt left abandoned. Pieces of machinery left on the floor on some old mat and some machines didn't work very well. Not a deal-breaker to us. However I would suggest to take care of those facilities a little bit more, including SPA and Pool.

The view is really amazing and breathtaking. The staff was very friendly to us.

The neighbors were too close to us. The balcony separation is absolutely transparent. And I saw what I wouldn't like to see. The breakfast was good but the same all 3 days without any change.

We had an enjoyable stay at the Park Hotel Panorama. The room was a nice size and had an amazing mountain view with a full sized porch. The bed had a new orthopedic mattress that we found super comfortable and the pillows were also high quality. Fast & reliable internet and a nice desk and chair for doing office work. This hotel has 50 rooms and it has all the amenities we needed, but was personal and friendly. The staff are top notch and looked after us the entire stay. This location is literally on the mountain side and it makes for easy hiking/skiing. All services were open and we had a filling breakfast every morning to start our day. Highly recommended!

The property was always warm, clean and there was generally staff available to help if needed. The rooms were made up every day which I think is a great touch.

I was really disappointed by the state of the spa. The pool was freezing, the steam room wasn’t on and the sauna, whilst lovely and hot, had a few broken panels. It seemed like a wasted opportunity for a nice large space, that looks like it could be a lovely spa.

Very nice location and view. Nice breakfast. Billy at the reception was awesome!!!

The only thing I didn't like was that for a double bed they had only 2 single blankets. Not really comfortable and nice for a couple.

It was clean and the location was ok, better if you have a car. The staff were friendly and eager to help. Breakfast ok, not so many options but we managed. The rooms were spacious and warm.

A bit overpriced, we stayed for the New Years’ Eve. On the 31st of December we run out of hot water for the shower. Maybe it was full and everybody showered at the same time:) For the other days the water was hot.

The stuff is awesome and so helpful! Apartments were warm and clean. Tasty breakfasts. Free sauna and swimming pool made the weekend even for those who are not skiing.

Skipass prices in Bansko :) No word to say against the hotel. Would stay here again.

We had been travelling at various hotels the past few days before we arrived in Bansko. This was our first time in Bansko and really had no idea where to stay. I chose this hotel as they said it had a nice view and close enough to the ski lift and restaurants. We do not ski but just enjoy the views. This hotel really touched us we were so comfortable and happy with the view that we decided to book another night, cancelling a hotel in Bansko that we had previously booked. Both dinner and breakfast was well presented. The gentleman and lady at reception were so friendly, helpful and chatty even speaking English to me which was well appreciated. We will be back!!!

Everything was perfect, super clean, specious rooms and the breakfast was good. We traveled with a baby and were pretty worried how it will turn out but this hotel made it easy for us and I would highly recommend it to all the parents.

It was very hot due to the heating, no big deal but maybe it was too much especially during the night. For colder weather and minus degrees I recall is great but for warmer seasons like it was for ours the heating can be turned off for longer periods of time.

The location was good. Could see the mountain from our balcony. There is a ski/snowboard room to leave your equipment after a riding day. The free SPA has both dry and wet saunas, a big round swimming pool and possibility for massage (extra charge). Free transfer to the gondola between 8-9 in the morning and return trip from the gondola between 16-17.

Although the food served at breakfast is the same everyday, the taste of the ingredients could be improved (the tomatoes for instance were quite bland). The wet sauna was not working when we visited.