Room was beautiful, spa was really nice and well maintained. View from the top floor bar was wonderful and the drinks and food up there pretty good. Warm welcome from the staff including a welcome drink, the scent used in the reception area was very nice. Location was super central for all of the main areas of Sofia.

Single beds were a little narrow. One member of staff on the top floor bar was really rude - her attitude was unacceptable and she made it feel like we didn't belong there. When we finally did get sat down in the bar the bar was very smokey, I understand that this is in line with local custom but for someone from the UK felt old-fashioned. Prices in the top floor bar were extortionate also.

An all around excellent hotel. From the location central to all the sights, the in-hotel bar and spa make it arguably the best in town. And they serve an amazing Shopska salad. There are 360 degree views of the city from the rooftop. Nikola, Nourhan, Todor were great in taking care of everything I needed. The ambiance of the room was super minimalist, modern and sleek. The fridge and mini bar is kept behind one of the closet doors. A small detail carefully thought out. Would highly recommend people in Sofia stay here!

Only thing that sucked was the Wi-Fi wouldn't reach my room but cellular service worked fine anyways.

I liked: *The bed, it was very comfy *The view from the room and rooftop bar was excellent *The food at the rooftop bar and breakfast was very nice *The controls in the room on lighting is a nice touch *The bathroom facilities were all great *The spa, pool and hot tub were all excellent *All the staff were friendly - and although I didn't ask for my clothes to be arranged neatly on the Monday of my stay I appreciated that a member of staff gave my clothes a tidy and put on the radio for me on my return to the room as i'd come back from a busy day out *Great decor all around the hotel *Good location and close to several landmarks in Sofia

I didn't like: *The cost - the room was a bit pricey and for that price I paid there should be a bit more included in the room package, for example additional minibar access or perhaps some discount at the rooftop bar to even the price out a bit. *The steam room wasn't available on my visit, so again for the price I paid i'd expect all the spa facilities to be open and available to use.

Location was very central and even if on a main road the room was very quiet. Nice modern decor, big windows and funky bar on the roof with incredible view over Sofia. The breakfast was very good, everything needed there and more with lovely service. We had dinner in the restaurant attached to the lobby and the Asian fusion was delicious.

The bathroom could use a bit of an renovation, better towel rack so that the towels dry since we dont ask for new ones for environmental reasons. Also the complimentary water provided in the room came in small plastic bottles, and there are better and more sustainable ways of providing water without using so much plastic. In the evening the music in the restaurant was too loud for us, hard to have a conversation.

The hotel staff was very helpful and accommodating and went beyond standard assistance. The rooms were very nice and importantly, ready to get into when we arrived. Breakfast was excellent and offered a nice range of foods and fruits.

The restaurant, bar, and breakfast room are one big area under the roof. It was really hot in there, uncomfortably so. The roof is glass and walls are essentially windows on all sides. The sun was just beating down and the AC was more than tepid.

Location was perfect Breakfast was ok, on the 9th floor with panoramic views

The room door cannot be locked from inside, housekeeping enter after knocking two times, without waiting an answer The cleaning of the room was not proper They have a restaurant at the ground floor, but you can’t charge the bill at your room, but you have to pay directly, there is nowhere this information At the same time on the roof top restaurant, they look after to take reservations from outside clients and they don’t keep space for residents

Wow - what an amazing hotel! Great location, 2 mins walk to the cathedral, 10 mins from the main boulevard. Room was outstanding (#411) with floor to ceiling windows, view of the cathedral and spacious. Breakfast on the top floor was great, only matched by the 360 views of the city. The spa facilities were wonderful, really private and clean. Staff were amazing throughout and couldn't fault it!

The rooms are expensive so what you see it what you get - treat yourself, it's worth it!

As always love staying at the Sense hotel, rooms are wonderful, and facilities are fantastic (spa and roof top bar).

while the rooms are generally great, in our room the shower screen was leaking, so quite a lot of water leaked out when having a shower, and i think this was resulting in a unpleasant odour from the grouting outside. Basically there was an unpleasant odour and we associated it with having a shower and that the shower was leaking quite badly.

Spacious room, nice, relaxing light colors and very comfortable.

I booked this hotel for the rooftop bar specifically, but I could only take a fast drink there upon my arrival, because it was closing at 17:00 for a private event. A very bad surprise. No possible to eat anything in the hotel, (before the Asian restaurant opens for dinner (I am not Asian food lover)), no room service due to the same event.

Great location. Good amenities, nice bed and space in the room. Everything provided you need and the staff very friendly although not all of them speak English, but that is minor.

For the price it could have been a bit more luxury; it was noisy at times and the breakfast, although good and with a fantastic view from the rooftop bar, is not worth the price.