The location was good

Communication which was non existent. No codes to door provided. No one came or contacted me to arrange for payment I left my credit card details in the room and signed for it as they then contacted me and was very impolite I was going there 1 day later and they insisted on me leaving money in an unlocked room. I did not do this but I did leave a signed authority with my credit card details which was not good enough for them so they contacted booking com saying I refused to pay. You cannot pay if you see no one from start to finish over 4 day. This caused unnecessary stress for all parties

The hotel is small and located on a corner of two big streets, but a bit in the yard, so it was rather quiet. The location is nice and convenient, the self-check-in is very useful for a late arrival, there is a bakery and a coffee place within 1 minute walk. The room was bigger than I could've expected, the shower was very hot and very strong (WOW!) and there was a fridge in the room. It was obviously not Hilton, but it was a very comfortable place, and given the price I paid it was, I assume, the best in town.

There is no curtain in the shower, which might be inconvenient if you're not alone (and want to have dry clothes in the bathroom). Also the WiFi was not at all strong (my computer could hardly load anything, though the phone was connecting all right). There was a smell of smoking in the corridor (but not in the room, so not that bad).

The location close to the metro station on the direct line to the airport is perfect for those needing an overnight stay before/after the flight. The room is very small but very clean and consists of everything one needs for a short stay. I was rather impressed that every little detail in this really budget hotel was thought out and everything was in perfect working order. The latter is not very common in Bulgaria even in more fancy and expensive places.

The shared bathroom is small and the shower is not isolated from the rest. This unfortunate feature is very common in Bulgaria, but with shared facilities it is particularly annoying.

I was worried a little bit as I used to have at least brief chat with host prior the check-in. I came to the place and called the host... she answered and guided me in. First impression from outside tentative but when I came inside... wow... so clean, so prepared, everything what you expect from such low cost was absolutely perfect. I'm cruising balkan countries and this is the top so far. Well kept. Thank you and I simply have to give the highest grades.

This was my 2nd stay at Peter Pan House; it provides very reasonable budget accommodation in a pretty central location. Great having a kettle in the room for the morning coffee

Nothing really. Was unable to comment on staff, since I never met any. Only thing which might have made my stay more comfortable would have been a bigger sheet on the mattress; 2 small ones didn't really work, and I found I was touching the mattress itself during the night, which isn't great

Everything was very good. Super cute, warm and cozy room. Very nice location, liked it a lot. I'd love to stay there again.

Very clean and spacious, has 2 AC, but to only One was Remote.. In Kitchen you háve kettle and All equipment you need.. Bathroom was clean, no problém with hot watter.. Apartment háve great position by tram and bus stops to center, but is in inner block, so is quite in Night.. I dont meet owner, but he allows mé early check in..

Little Cold in Night, AC in bedroom hasnt Remote.

The staff was very nice, the room was big and it had a private bathroom, despite being outside the room. It has everything you need inside so it was an overall very good stay.

The room was very cold. Moreover, we had the little sign that we could put on the door to get the room cleaned and a sign saying that if we wanted our towels to be changed we had to put them on the floor. We did both things but our room was not changed and neither our towels. Despite that, it was an overall very nice stay.

Super place. Central location. Transport, metro nearby. Self check-in, fast, even ahead of time. The room is just super, a two-room suite with all amenities, kitchen-dishes, kettle, refrigerator. TV. Sofa, table. Balcony! Two air conditioners, warm in winter. There is hot water. The staff is super - they responded very quickly. I was satisfied!

This was my third stay at this property. It’s comfortable and clean with good WiFi and location. Check in is easy if you get a message before hand when you message them your arrival time. Bus transportation to railway/bus station is from stop directly in front of the property, for city bus from the station it’s a bit more of a walk, about 1 km, but still convenient using Google maps. Rooms and accommodations are accurately pictured and described.

This time there was more noise at the property due to a larger group staying I think. But mostly during quiet hours it was quiet. So not an issue for me. I do like to meet the owners, but with remote check in that doesn’t happen at this property though they respond very quickly to WhatsApp messages.