When we arrived we had a problem with our credit card and had to spend time making phone calls to solve the issue. The reception member of staff - Serg (hope I have spelt that correctly) was very helpful and understanding. Serg had a lot of local knowledge and recommended visiting the Pyramid Lake before we left the next day. Each time we passed reception he would offer to help and even arranged for extra towels to be sent to our room, which arrived within 10 minutes. The swimming pool and hot tub were lovely and clean. Towels are provided for all guests.

No negatives

Large rooms, comfortable beds, friendly staff, adequate cleanliness, fairly close to the city, quiet surroundings. There was also a swimming pool in the complex, which unfortunately we did not use, although it looked fine. A week after we left, a great fire engulfed the park and with it the town of Jasper. If I read correctly on the internet, this part of the city has remained untouched, which makes me happy, and thank God there were no human casualties. I sympathize with everyone who lost a home or business in the fire. The town was full of nice people who welcomed us kindly and I am sorry that the restaurant where we ate so well has burned down. I hope that the consequences of the fire will be eliminated soon, so that life will return to normal.

noisy air conditioner

We loved the suite that we stayed. The bed was comfy and the interior was clean and roomy. The bathroom had a good shower where you could sit down. The location was also nice too. It is not far away from the restaurants near by and being close to Starbucks was a nice value add.

Nothing. I just wish we could stay longer to experience more of the attractions near by. There are so many places that we couldn’t go to because of time limit. Make sure to spend at least a few days to go around the places near by. Patricia Lake and Pyramid Lake are very close. You could go to Medicine Lake too.

The accommodation was very spacious. The bed was comfortable and the shower products so nice. My room was very quiet. The location was also very good. My check-in was very nice with a such friendly guy who speaks Spanish, making me feel like home.

Housekeeping needs some improvements. I was not informed that they work just until 1 p.m., and my room was not settled. I appreciate Ignacio's support to take the garbage and bring me new towels. Even though I would recommend and I can come again.

Location was nice right off the main road, had a place to have dinner really close. Was nice to grab a Starbucks in the morning.

We went to take a dip in the outdoor hot tub and only like 2 jets were working and we had to wait for the 2 other people that go there first to leave before we could take their seats and get some jets. The lighting in the rooms is very minimal. And the radiator for the rooms heat is right behind the bed and makes the head of the bed and the pillows very hot…like almost concerningly hot.

Great Stay in Jasper! This hotel is a perfect choice for spending a few nights in Jasper. One of the best features is the spacious swimming pool, along with a sauna and a jacuzzi—perfect for relaxing after a day of exploring. The hotel also has a Starbucks and a lovely restaurant on-site, making it easy to grab a bite. The staff was very attentive, and the room fully matched the description. Highly recommend!

This clean and affordable hotel was an excellent value in Jasper. Walking distance to downtown, but not in the clutter of downtown. Spotless room and comfy beds. Right next door is a Starbucks and an amazing restaurant called Evil Dave's, which was my favorite dining experience in Jasper [much nicer and a better price than the highly overrated Terra, which was my worst dining experience in Canada during my recent trip]. The pool and hot tubs were a welcome sight after roaming around the mountains. I highly recommend this hotel in Jasper.

The hotel is built in the motel format, with car ports in front of the rooms. The spot in front of my room was occupied by folks in the room above me on the second floor. At 7 AM, their car alarm[I cannot imagine what paranoid people set the car alarm in this small town] went off. This was my only morning to sleep in later than 6 AM and it was ruined. After 5 minutes the alarm was still going off. I called the front desk and they dealt with the situation within 5 minutes.

Hotel is easy to find at the entrance to the townsite, with easy and plentiful parking. Very pleasant and helpful front staff. Quiet room with easy walking access to local restaurants, including a new Starbucks next door. Recently updated bathroom and direct walk-out access was appreciated for heavy luggage. Room was more spacious than a typical 2-bed hotel room.

While the bathroom was recently updated, the main sleeping area probably could be updated. Price seemed a bit high for early June ($300/night) but I guess that is the market rate for a weekend in Jasper these days.

The staff were so friendly❤️ the room was nice and big , we were lucky enough to be upgraded which was super nice for my daughter and I

I wish the Hot tub inside the pool area would have been hotter just because of how cold is was outside but I understand why they can’t due to children etc. we didn’t try the outside Hot tub it was to full.

From checking in at the front desk with Kenneth, who was personable and helpful. The room was fresh smelling, clean, crisp sheets on very comfortable mattresses, nicely arranged, comfortable barrel chairs around a conveniently accessible table, in front of a window that let in lots of light. The bathroom was spotless, huge two person glassed in shower, large towels for after shower use. We enjoyed our peaceful, quiet time at the Marmot.

My husband and I are young seniors, but we found the toilet was low. Replacing the toilet with a comfort height toilet would be so much more accommodating for those of us with cranky knees. The fridge could have been a little larger on the inside for easier storage of items that we had with us that needed to be kept cold.