The staff were very accommodating, the parking was convenient across the road & reserved for Courtyard. The room facilities, coffee/tea maker, small empty fridge and microwave were good. Bathroom facilities excellent apart from the hand sink. The view was great over the city and water. The Bistro Restaurant in the Hotel had a variety of seating arrangements from kiosk to long tables & comfortable seating arrangements for drinks & casual meals.

Bistro service at the bar with food brought to the table, limited menu. The bathroom sink did not have a stopper so the taps had to run all the time to wash. Wasted water and very inconvenient. Management did not offer a solution. We bought a Moen Rubber stopper to hold the water in the sink which was the solution. We left it with the Hotel Management and recommended that they purchase these stoppers for their sinks.

I liked it was new.

There was no shampoo in the room. The bottle was empty. I was so pissed off, traveling for work! I know, first world problems, but pretty simple. Maybe need new housecleaning staff. Hotel did nothing. Parking is not great. Downtown pretty seedy and parking lot open to the public, leave NOTHING in your car

Izzy was great, friendly, and very informative. Room was clean, loved the TV, nice big bathroom and was nice to have an ocean view.

King bed didn't feel like a king size. Feet hung off and head was at the pillow headboard. Bed was a little hard for my liking too. Felt it was a little overpriced as well.

Basic but adequate breakfast and happy hour offerings. Good location and nice to finally have a modern hotel in Nanaimo. Convenient for low cost car parking and access to waterfront areas / city centre.

Nothing comes to mind.

The hotel is nice and new with a pool and hot tub. The room was spacious

I requested early check in and was told they would call me back which they never did. The hotel wasnt even sold out. There is only pay parking and it is across the street

It was disappointing that the pool and hot tub were out of order. One of the things I like about accommodations is the ability to open a window for fresh air. Our room wouldn’t allow that. Otherwise we enjoyed our stay.

Within walking distance to many downtown Nanaimo restaurants, stores, waterfront etc.

Parking garage was unsecured, and no stairs or elevator in the garage.

clean. fresh decor. spacious room

I know this is kind of normal for new hotels but I sure miss being able to open a window for some fresh air. plus the heat/air con unit is quite noisy.

The staff was excellent and helpful.

The room was a little smaller than I expected and I thought it advertised a bath tub. Nice shower though

clean and comfortable

although air conditioned we were unable to open windows in our room.