Staff were very helpful and friendly. The room service was exceptional with fresh towels and toiletries each night with the room cleaned an and beds made up daily as well. There was a light continental breakfast included by the hotel management at no charge (not required by Wyndham. The room rates were very good as well and much better than any other hotels in the area by a wide margin. Location is close to Nanaimo center and near the business route. The room came complete with refrigerator, microwave, coffee maker with coffee, hair dryer and ironing board with iron. TV with cable and Wi-Fi internet also included. Plenty of free parking was available around the exterior of the building.

The building is older and the exterior perhaps needs some paint and maintenance but the rooms were very tidy and clean with great rates so it was overall a very good value.

Breakfast was basic- but filled our bellies. There was some missed garbage in our ice bin but didn’t notice til we were getting ready to leave. Beds were so comfy. It was very quiet. However the staff were so amazing ! Both front desk and house keeping made time to have chats with us as we were coming and going. They were quick to answer any questions we had and share their own experiences about the topics we talked about. It was very nice having staff make our interactions so personable and welcoming. What I enjoyed the most as well was the house keeping staff had amazing customer service. Between noticing the automatic door not working or seeing me and my baby about to go get breakfast - they were on the ball on getting attention to the door and empty coffee. This was the first time I’ve stayed here and I will definitely be back !

Maybe a double check of less common used items to ensure there’s no garbage left in those places.

I only used fruit and tea...an true celiac, other options gluten wheat free, and none dairy would be helpful. Lovely locationbf4m my room down the hall, cute room. Staff all very lovely, helpful, social in good way, I was there for my young sons Celebration of Life . He unexpectedily stepped into the presence of Jesus Christmas Day. Sands funeral home right there near by It was quiet at night, peaceful being there. Thnk u.

Curtains tricky to keep light out thru the night, used a paper clip to hold hold blindss shut., ...one side ..far left light came thru too, no solution I could figure out, I hve a small cleaning business for 10 yrs, appreciated cleanliness, cleaning staff lovely yo converse with.

The accommodation is really close to the port and can be easily found. The room was clean and standard furnished. The advantage of our room was the small balcony with a view. We chose the accommodation mainly because of the free breakfast, but it didn't impress us that much.

If you arrive very late, you may have problems parking your car. When we arrived before midnight (by the evening ferry), the parking lot was full except for two spaces. Breakfast consisted of nothing but sweet muffins and yoghurt apart from drinks.

The breakfast was very good. The room had been upgraded and had a king bed which was nice. The second floor room we had earlier in the week needed alot of work. If the second stay had the sme type of room as the first stay we may not have come back next visit. Having the nice 3rd room floor we would likely stay again.

Everything was good the second stay except the bathroom casing by the tub needs to be replaced. The first stay had a room that needed alot of attentiion.

Travelodge is close to everywhere and there are bus stops just at the lodge fence: at a walking distance to the beach and downtown, and for 2.50$ the bus takes you to any shopping mall as far as 40 minutes ride. The room was exceptionally clean with a very nice design where the bedroom is separate from the living-room: a big relaxing bed! I liked the breakfast coffee and fruits! The staff work with a smile on the face among themselves and with the clients. Travelodge Nanaimo is a place to go back to for a vacation, or for work as there is a computer desk and chair in the room, AND A FRIDGE!

Nothing. I was only expecting to find fruits and drinks in the fridge, but it was my fault if the fridge was empty, I should have expressed my wish while booking. I will do it next time.

Our family stayed here for one night and we were pleasantly surprised with how quiet it was at nighttime (given that the hotel is located right between two busy roads and our room was on the ground floor facing the parking lot). We had a good night's sleep which was much appreciated. The room was well maintained and the front desk staff were very friendly.

The continental breakfast was quite nominal (mostly high-sugar items such as muffins, yogurt, cereal with added sugar). We had to go into town afterwards to get proper breakfast before hitting the road.

Staff were very friendly. Excellent customer service. The manager called me and said that I forgot my phone charger at my room and made arrangement that if I ever come come back to the island I can pick it up it anytime. They also accommodate my request for the 3 rooms to be Beside each other and it was on the first floor since we have somebody with a wheelchair.

There was no more bread at breakfast and it was only around 8am. Hallway and room was dark. They need to brighten up the place. Change of color (need new paint). Other than that it was still ok.

I always love a continental breakfast. I travel for work so not having to worry about this in the morning is ideal! The staff were friendly and the room was clean. Not much more I could ask for!

Some of the plug ins were old so they wouldn't hold my charger in place.

We liked the continental breakfast but would have liked the boiled eggs and waffles we had at other Wyndham accommodations. It was convenient to take back to our room as we had our dog and I could stay in my pajamas. One lady, I can't remember her name, was amazing, she was very friendly and took an interest to be helpful to all the guests' needs in and out of the breakfast room. The room we had was in a good location, we could park right outside the little patio to keep an eye on our car, very convenient to unpack and pack the car, plus very close to the breakfast room for those who, like me, want to get their brekkie in their pjs. We rated the Wi-Fi as N/A as we didn't use it but it was available for free with a password.

It wasn't the hotel's fault but there were quite a few speeding cars cutting through the parking lot and less-than-desirable people hanging out in the parking lot both day and night.