Staff - in general EVERYONE was helpful- Zach on Reception and Vikram in the bar and Lalita at breakfast were.of special note. The beds and pillows were the BEST of my whole trip - non feather. The fitness room and pool were lovely - big pool and well equipped fitness room (24 hours) Breakfast was delicious and well presented The steak in the bar was also delicious Location for the airport was excellent Shuttle bus is regular and the driver friendly

The fact that Booking.com told me the wrong pick up point at arrivals for the shuttle bus and the wrong address for the hotel 😢 The CORRECT pick up point is #41 at T3 arrivals. The hotel was perfect

I needed a room for one night between two flights. I didn't order breakfast. There was free coffee and water in the room. It is really close to Terminal 3, you can even walk to the hotel from there. There is a free shuttle btw the hotel and it stops at Terminal 3 and 1. There is a special, designated stop for hotel shuttles but it's hard to find it, you have to ask airport staff for it if you can't find it (someone was kind enough to come there with me). There are plenty of hotel shuttles coming and stopping there but be very attentive because sometimes there are buses occupying the exact stop and your shuttle might stop in the area wherever it can. You don't need to order it online or via phone, because it comes twice an hour (theoretically it leaves the hotel at every fix hour and at every half an hour so add a few minutes to arrive), you just have to be patient and wait for it. It writes with BIG letters on the shuttle the name of the hotel and also the address (Airport Road) because there are many Sheratons in Toronto. Attention! This is not/not the Sheraton which is right at the airport, don't get confused! This is also close to the airport, but not right there. (Attaching a picture of my view, you can see Terminal 3 close and the OTHER Sheraton, too).

Everything was ok.

Modern hotel near Pearson Airport. Most things worked fine. There is a restaurant/bar which was basic but good

The wireless would not work on my tablet because of an expired or non-valid security certificate which the table did not accept. I have used the tablet in multiple hotels so the issue is with the hotel system. There was confusion about the parking policy. One person told me one thing on Day 1 and another person told me something different on Day 2. The hotel is in something of a desert, no restaurants close by

The staff were lovely. We arrived after midnight because our flight was delayed, the shuttle bus driver was there within minutes and was very helpful, the woman on reception was warm and welcoming and had held a quiet room for us. The buffet breakfast was good, with a variety of fresh fruits, cereals, and hot dishes and again, the staff were excellent, giving us a good start to the day. There was also a non dairy milk.

The air conditioner was noisy and came on intermittently in the night.

The lobby was lovely. Close to airport. Room was great with comfortable bed and pillows. Tv was huge for a hotel. Appreciated the dark blinds for sleeping in as we arrived overnight from airport and we're very tired. Staff was friendly and made conversation with me during checkout. Overall best hotel I've stayed in for park and fly.

We got stuck at the park in my gate and had to back up and return to lobby for a ticket to be able to get it. System seemed to not be working that day.

The people at reception were very helpful. Rooms and building were clean.

The shuttle bus service was to small only able to carry 6 passengers plus the driver. We had to wait extra time because of it. Breakfast was good but the price charged was different from the quote received on booking.com. Eventually we were given 20% off our meal but shouldn’t have even been challenged or said that nothing could be done because it was booked through booking.con. Also we were charged for water we had already paid for at reception. It was eventually corrected but we had to really work to get it reversed.

In general, the experience of staying at this hotel was very pleasant. The attention of the staff was warm at all times. The breakfast was of very good quality and the room with impeccable cleanliness. We stayed here with our dog. In fact, we forgot a sweater and a jacket and after two days we returned and the procedure to recover these clothes was very agile. I would stay here again.

The parking was a little expensive

The free airport shuttle was super convenient. The room was very comfortable, good size, clean. The main aspect for us was the fact that we were allowed to take our two cats and not pay more for that. We were flying from Portugal to Calgary and traveling like that with cats was super stressful. We were extremely grateful that the hotel made this piece easier for us.

We left very early morning, so we didn't experience much besides sleeping. But, from what we saw, it was all great.

The location was great, the facilities were clean and comfortable. The air conditioning in the room was outrageously efficient, a penguin would have enjoyed it. Overall, a very good stay.

I wasn’t impressed that we waited between the front doors in the foyer for over 5 minutes when we arrived. I realized it was after hours and it’s a security measure but two staff members saw us standing there and just ignored us. Finally another guest walked out the front doors which then allowed us to enter the lobby. It would have been nice to have had a staff come over and check our reservation when we arrived and let us in. After more than 14 hours of travelling that day, we just wanted to get to bed and this was an unnecessary inconvenience that just didn’t add to our experience. Otherwise, the stay and the facilities were great.

Facilities and staff were superb. Breakfast was better than I expected.

When I arrived I could not find the shuttle. Info at the pickup location gave a number to call. I called the number and got a message that the shuttle was on-demand only, and to call the number I had just called. Twice tried the option to speak to someone at the front desk but no one answered the phone. Another option said you could easily walk from Terminal 3. I took the terminal train to Terminal 3, but could not find a pedestrian route in the dark. Google Maps was no help, just directed me onto a busy vehicle ramp. Finally gave up and took a taxi to the hotel - straight line distance of about 400 meters - costing $22.