Hot tub in room was amazing + adjustable lighting brightness Hotel was perfectly at a walkable distance from Clifton hill, Skylon, good restaurants and Niagara falls Ubereats delivers directly to room door Lots of privacy, we blasted music and laughed super loud and no one complained Gym was empty so thats good Got all amenities as described in description Lots of room space

Pool area was too small, there were like 20 ppl in a 10 ppl pool. Hotel staff just looked sketchy at first The main lobby/reception floor layout is so bad We did not face any security issues personally, but im pretty sure the hotel just lets any random/non-customers ppl just roam around in the hotel U can not see the falls from atleast 80% of the hotel rooms, don't know why they called it "fallsview" Didn't know the tv was cable, forgot laptop and hdmi cable so that was on us

spacious room

at check in the tall man sitting off to the side, possibly a manager .. with his phone in hand .. was quite rude.. I thought I had paid as I always do with booking.com and I had not.. I was calm and not rude to the lady I was talking to but he kept interrupting with rude comments .. which was not ok.. then she didn't want to accept my driver's license as it had a sticker on it expired I had the paper with it that said it was in the mail.. I had just not received my renewed copy as my birthday just passed. was not to happy about my check in.. the rest of my stay was fine

Friendly helpful staff The room was acceptable. Cleaner is desirable! We ended up staying and getting a jacuzzi tub room at a good price for the extended stay. Being old and first-timers at the Falls was a treat. Bring warm layers and comfy shoes!

The "free cancelation until" date was not honored. Money was taken 24 hrs early and you never responded to my distress about that. This is a Booking.com comment. Not a reflection on the hotel. Hot tub in pool was broken Wifi is not secure. The room was on the wrong side of the building! The sunrise view and view of the river is on the odd numbers. This side is much more desiresble!

the view was great, the location and how close it was within walking distance to the falls, and clifton hill. The Room was quiet and decent.

Noisy lobby, young children playing on bikes in the parking lot unattended. Crowded area near back entrance to parking lot. Noisy and lack of services in terms of food and amenities.

We had a great stay! The room was very clean,the bed and chairs were very comfortable. The pillows were great and linen was spotless. We were in walking distance to everything.

We only encountered 2 minor issues. The onsite IHOP is closed,so we had to go elsewhere for breakfast. It wasn't a big deal, but would've been more convenient. Secondly, when I went to use the coffee machine to make a tea,I put water in it and when the hot water poured into the cup..it came out brown,like the filter hadn't been cleaned from a previous usage.

good location for the price. with walking distance to all main attractions.

They sell parking to people who are not staying in hotel. this makes it hard for guests to find parking in lot. They should have designated parking for hotel guests only.

Location is close to all attractions. Short 10-15 minute walk.

The gym needs more equipment for workout. Some weights were missing. The bench is not adjustable while working out and that would make a difference and is not expensive to replace. Toilet in room was not flushing. Maintenance came to fix it twice but still wouldn’t flush. Staff were very attentive. Great customer service. I would recommend this property to friends.

Great location, nice size room, good size and comfortable bed. Nice and close to the falls. We required a microwave for dietary reasons, staff were happy to source and supply one.

We were allocated two paper cups per day for coffee or tea in the name of being “green”. Meaning we had to wash and re wash our two paper cups for multiple drinks, it just cheapened the whole experience. Supplying porcelain cups is just as green and no more expensive.

The hotel was very clean and in close distance to attractions. The staff was very friendly and welcoming. Chriscia at the front desk was lovely and very accommodating. My husband and I decided to extend our trip and had to change rooms. Chriscia offered out a late check to wait for our new room but also had our new room ready long before check out and allowed us to check in early. We really appreciated this as we didn't want to wait from 11am-3pm to our new room. The front desk also assisted us with getting a tour. The tour picks up at the hotel and takes you to attractions in the falls. It was WONDERFUL, George our guide was Magnificent and very knowledgeable about the area.

The location is fantastic. You even get a slight falls view from some of the rooms! We did. The beds and pillows are super comfy!

It wasn’t the cleanest and the IHOP inside the hotel was closed during our stay. But there’s plenty around the hotel to eat. If you’re looking for pancakes we recommend Stacked on McLeod Road.