Clean and comfortable.

You cannot check in until 3:00 on the nose. 10 minutes to 3, nope, you have to wait until 3. Please book me a tour, nope, not until 3:00.

I liked that there was a safe in the room. Room was clean. Good location.

Breakfast was okay. Could use a bit more diversity and variety, especially for non-meat options. We could also hear a lot of noise, including music, talking, screaming on the floor outside our room until late at night. They could ensure that other guests are not disturbing others.

Everything was great except for the inside noise.

The loudness of the inside noises. Maybe the use of carpet/rugs will help soften the sound. Maybe sound proofing strips around the doors. They can't help the outside noises, but they can the inside. You hear staff cleaning/talking and other guests walking/talking down the hall. No one is being exceptionally loud or rude, but there's nothing to absorb the sound. Our stay was great- just all the loud inside sounds dampened the enjoyment.

This was the first Colombian hotel I came across where they offered a breakfast buffet and it was great! The shower had warm water often (that seems to be rare in Colombia) The personnel was friendly. They allowed me to drop off excess luggage that I was carrying for 2 days before I even checked in.

The bed was hard and saggy at the same time, I had to lie in the middle of my double bed to be comfortable.

Location good walking distance to Provenza place with lots of restaurant and art events.staff friendly.

Wifi .not so good kept disconnecting .

Staff was very helpful and always nice. Breakfast was delicious and the location was central. Close to good restaurants. Had a nice Stay and will be back soon :)

Very helpful, even before we arrived to the hotel. They took care of getting taxi to the hotel from the airport. All staff were nice and helpful any time of day.

Some of the beds were a little too hard, but not bad enought to disrupt sleep. And the Wi-Fi was a little slow but thats any hotel Wi-Fi, so it's understandable.

Clean, modern, quiet, beautiful views, attentive staff. Very safe area. Nice breakfast. Comfortable lobby, bar, and public spaces. Excellent terrace on fifth floor. Easy walking or transport around town.

Nightclub next door VERY loud on weekends.

Great location, excellent customer service you can rely on, delicious breakfast. They have also lunch and dining options at the hotel restaurant.

Being able to hearing other guests talking in the hall and knocking 4 doors away at 2am.

We loved everything about our stay! The views from our room were amazing! The staff was so attentive, caring, great customer service!! Don Jaime was always very friendly. The wonderful ladies from the kitchen were so kind.

There was construction going on so there was lots of noise at times.