The breakfast was great it was fresh and hot I love everything about this hotel and the best of all the staff especially the young man from New York I forgot his name all I know that he said he started there a week ago he is extremely kind and patient and he exceeded my expectation of what customer service is all about.

There was nothing to dislike the only thing I am mad about is how I did not know about this hotel of my first visit to Colombia this hotel has no issue I rarely give a hotel 5 stars but being there and being picked up from the airport just gave me the opportunity to give this hotel 5 stars.

Everything okay or great. Staff are super nice. It's not super cheap but it's fine. Great location. Easygoing. Good breakfast. Nice pool.

Construction noise. Holeee! Very frustrating if you wanted to nap in the day. Music noise at night was not too bad. Sometimes the elevator was being repaired, and there is only one. I wish, also, that the music on the rooftop was a leeetle less loud and pounding all the time. But on the weekends, that's what the kids want I guess

This place is clean, modern, & the bed was super comfortable. The pool area on the roof is fantastic too with some great views & the pool is heated. It was quiet, we couldn't hear the adjoining main road nor our neighbours. Location-wise it's great; far enough from the centre of El Poblado to relax, but close enough to be a short walk from everything. Personally I never travel to a non-English speaking country & expect it to be spoken, but many of the staff here spoke really good English & were happy to use it. This was the best hotel we stayed at on our trip.

I'd be splitting-hairs if I wrote anything here.

Breakfast on the rooftop is spectacular. The staff is very kind and helpful. The air conditioner worked great. The room had a smartTV in the room which was a nice touch. The location of the hotel can't be beat. Right by amazing restaurants and near amazing neighourhoods for both daytime exploration and nightlife.

The pillows are huge and thick, which I personally didn't like. If you're a party-person, the rooftop is hopping until late at night! If you're not, you can certainly hear the party (from the 8th floor - maybe closer down you're more protected from the noise).

Great staff, particularly the guys at breakfast. Super friendly. Lovely pool, good bar. Great location. Good breakfast.

Our room was quite noisy and we realised our window wasn't installed correctly so there was a gap which was how the noise was coming in. Not the hotel's fault but we had noisy neighbours but when we mentioned this to the staff they were very helpful at sorting this out.

The staff at Haven Hotel is outstanding; during my stay, they were very professional, and quickly responded to my questions/concerns. Haven Hotel staff members, thanks for providing excellent service. I rate Haven 4.3 out of 5 stars and that is because nothing is perfect and there is always room for improvement :)

The breakfast needs a few more selections, for example, sausages, eggs, chicken (pollo). Although there was a variety of fruit selections, I need protein. I recommend the Hotel create a breakfast menu that identifies to clients what will be served each morning. Therefore, have clients report whether they are going to eat breakfast the day prior and that way the Hotel will know the amount of food to prepare in order to reduce waste.

Location and view from the rooftop were amazing. Bar service at the pool was a great amenity. Location was also great in el Poblado neighborhood. Employees were nice and I always felt safe in the vicinity of the neighborhood. Room was a good size and air conditioning was great.

There was a lot noise from the street that disrupted our sleep. I was surprised that for the level/price of the hotel, the linens and towels were extremely poor quality. I loved that there was a hand soap dispenser next to the sink, but there was only one dispenser in the shower that did not work. I would have expected little toiletry bottles or a higher end dispenser in the shower.

Breakfast was nicely presented and was satisfying. The staff managed my total lack of skills and knowledge of Spanish. Of course the views from the top floor were wonderful. Im

The elevator was slow. Cost was a bit high. Music on top floor was much too loud. I never understand why establishments do that!

Terrace had great views, enjoyed starting the day with a sensible breakfast and coffee there. Pool is also on the terrace, lightly heated, and very enjoyable. We had a wonderful time and hated to leave. Many/most employees spoke english, very friendly and attentive. Right on the main strip of El Pablado. (we will be back)

Beautiful rooftop, great bathroom in the rooms, amazing balcony with jacuzzi! Great location and friendly staff!

Room was VERY small! And the pool area could have been a bit bigger-there wasn’t much room for lounging/sunbathing.