The location was very ideal and also how it was positioned with the President hotel. Pool had more than enough chairs and enjoyed the saunas as well as the indoor pool. Loved the live bands each night and the atmosphere. The buffet in the morning and evening was also great. Very relaxing and enjoyable. Would recommend to a friend.

When cleaning the rooms we noticed the ground wasn’t vacuumed. Furthermore I feel like a complimentary bottle of water each day with the cleaning of the room would have been nicer. With checking in, it would have been nice to have a map of the area since we only found out about the Maro World trampolines etc at the end of our stay. The golf cart shuttle service would have also been nicer if it was riding more often but this is a small thing. I feel like the buffet dinner was slightly overpriced being 35EUR with the a La Carte being 55EUR. Also I don’t understand why we have to pay 15EUR for a sunbed if we are already staying at the Valamar La Crome hotel. Even though it’s part of the President hotel I found it very surprising to hear that.

The hotel is situated outside the city center where the tourist attractions are. But the #6 bus is right outside the hotel and conveniently drops us off at the "Old town." It's a big, modern, generic "4-star" hotel like the ones in many American cities. Comfortable but devoid of character. The staff are often busy and overwhelmed with many tour groups, so don't expect any personalized service.

Avoid the dinner buffet even if you're starving! At 35 euros, it was a nightmare of quantity over quality. Everything, meat, fish, veggies, pasta, etc, was overcooked, bland and unappetizing. So much to choose from, but nothing was yummy. The atmosphere was stressful, swarming with hundreds of people from tour groups. There was so much food wasted, which is what happens when the food, though plentiful, just tastes awful! The "free" breakfast was also of poor quality. Runny scrambled eggs and long lines to get coffees at the coffee machines.

- Excellent breakfasts with a wide variety of options. - The staff was incredibly helpful, caring, and attentive throughout our stay. -The spa facilities were amazing and provided a great way to relax and unwind. -The hotel's private beach was fantastic, offering a peaceful and enjoyable experience. - The location was convenient, with a short 15-minute bus ride to the old town of Dubrovnik.

The bathroom could benefit from renovation, as it seemed outdated or in need of some improvements.

The staff were amazing, I put in a special request to write a message to my partner in petals on the bed - and they did! Also leaving Happy Birthday alcoholic beverage with a message which was truly lovely. They completely exceeded my expectations with this. They also left another alcoholic drink on his actual birthday which was unexpected. You could tell that the staff/management really cared about the customers staying at their hotel. Transport buses to the Old Town were every 7 minutes, which was amazing! I've never come across a more efficient/convenient transport link before. Wish I had this back home!

The decoration of the room was average however was very clean. The least satisfying thing about the stay at the hotel not the hotel itself but the beach - once you walk down to the beach which is shared exclusively among the Valamar Hotels, you have to pay to rent the sunbeds! Which was a total surprise, and not cheap either. I've never stayed at a hotel that you have to rent a sunbed on the private hotel beach. Also there is a section for the same type of sunbeds but in a "VIP" section which was sitting a metre from the other sunbeds, which a piece of rope separating which I found baffling.

Very nice location, with a good transportation (bus 6) to old town. Amazing breakfast (the best I have ever seen) !!! Thank you for the free upgrade!!! The room was exceptional!!!! Truly appreciated!!!

Nothing

Absolutely beautiful location with a stunning sunset every night. The service was great and it was nice that you could easily walk to the other hotels and use their facilities too. The kids club was the best I’ve ever seen and my 6 year old had the time of her life, and the parents also had time to enjoy lovely walks and relaxing. Because the kids club was its own location the hotel didn’t feel overrun by kids so it was a perfect balance. Very easy to get into Dubrovnik and also nice to drive north to see all the cute towns.

Nothing! Food and drinks were expensive but it was worth it

We had booked 3 person room but was upgraded to a Junior suite with Sea view. Hotel staff is very kind and accommodative. Indoor swimming pool was heated and big enough. There is an outdoor even bigger pool as well but we didn't make use of it as it was cold. We had the breakfast and dinner buffet, both of which were very good. I have rarely seen so much variety and spread in an hotel buffet. We kept our car in the hotel and instead use the bus 6 to go to City, which is very convenient and bus stop is right outside the hotel. Bus tickets can be purchased from the hotel shop itself. To sum it up, it was a perfect stay and couldn't have asked for more.

Nothing

Very good breakfast. Front desk staff are very helpful. They helped us to transfer to another 5 star sister hotel because we had a late flight the next day and they are closed for 3 months.

I wish I have known it’s slow season and they will close the next day. But it turned out we were having good time at their sister hotel

Towels are worn out. Room furniture needs an update. There were dead insects in the room and some dust.

The Valamar Lacroma Dubrovnik Hotel offers an exceptional stay with its prime location and outstanding amenities. Nestled in a great spot for beach enthusiasts, the hotel provides access to multiple beautiful beaches within a 15-20 minute walking distance. While reaching the historic Old Town requires a short Uber/taxi or bus ride, the hotel's proximity to the beaches more than makes up for it. One of the highlights is the popular President Beach, part of the nearby sister hotel. Guests of Valamar Lacroma enjoy a generous 50% discount on beach loungers there, making it a perfect spot for a relaxing day by the sea. Dining options at the hotel cater to various tastes and occasions. The all-you-can-eat restaurant offers a plentiful selection for around 35 euros, ensuring guests are well-fed. For a more refined experience, the rooftop a la carte restaurant is a must-visit. It provides a beautiful view of the sunset, perfect for a special evening, though it is a bit pricier. The hotel's spa is a hidden gem. Underrated yet exceptional, it offers all-day access, complimentary gowns and towels, two saunas, a steam room, and multiple shower experiences including ice buckets and tropical rain. Relaxation beds, free fruit and nuts, and herbal teas add to the luxurious experience. Both the indoor and outdoor pools are fantastic, though the outdoor pool and loungers were our favorites. The pool restaurant serves delicious food; the feta cheese and watermelon salad was a standout. Evening entertainment includes live bands and DJs, creating a lively atmosphere. On quieter nights, we enjoyed playing cards outside and just chilling. Overall, the Valamar Lacroma Dubrovnik Hotel provides a wonderful blend of relaxation, excellent dining, and convenient beach access, making it an ideal choice for a memorable stay in Dubrovnik.

The spa treatments were a little expensive, we did manage to get a 10% discount as there were two of us but it still worked out a little more than we would usually pay. The atmosphere of the Momenti restaurant was slightly affected by the children's music coming from the nearby hotel complex as well as the DJ playing one level up, we had three different sources of music playing at the same time. Would be nice if the presidents beaches sun beds and umbrellas were free and not just a 50% discount. Minor things really.