Where to begin... what a wonderful experience from start to finish. The trip was for my partners birthday as Prague is her favourite city, and also a surprise proposal. We were greeted at the door by the butler Norbek who welcomed us to the hotel, took our bags and took us to check in. I think it was Anne (we weren't able to confirm at departure) who checked us in and was very friendly and welcoming and offered us a beverage as we went through everything). Norbek then took us on a tour of the facilities before taking us to our room, which was absolutely amazing, and then bringing us our drinks that we didn't get through at check in. We didn't attend breakfast on the first morning, but when asking for some milk to the room Norbek bought up some croissants as well. After the planned opportunity to propose at the castle that morning never materialised, we had planned to have an evening Jaccuzi and remembered that on the tour of the facilities Norbek had mentioned they could make up the spa and jacuzzi area to be extra romantic if we wanted. So I spoke with him and Olesia on reception about doing so and why, and they promised to make it extra special. When we returned that evening Caroline was on duty and mentioned everything would be ready shortly and when I saw what they had all prepared it was amazing... rose petals leading from the door, room lit by loads of candles and some prosecco waiting. I was able to surprise my partner when she came down and happy to report she said yes and was equally blown away by the efforts everyone had made. Caroline had even gone back to our room to set up a lovely treat and congratulations note which has gone in our keep sake box. The next day we were surprised to find at breakfast we were the only guest left so Norbek had set up breakfast just for us and I caught up with him later to express my thanks for everything he had done for us, especially as Caroline had mentioned he was fairly new there.

it is like going home to your private castle. Staff are absolutely lovely and take care of everything. Received a welcome glass of prosecco and chocolates, a bottle of wine, fruit, on a prepared table, with a handwritten welcome note. The breakfast room was very welcoming with a great buffet selection and more options à la carte. The location is fantastic, and while being right at the centre of the city, it is also in a quiet street. The bedding was also very comfortable and of course everything was squeaky clean.

Staying only one night...

Beautiful rooms and building, exceptional staff who looked after our every need. Breakfast had fabulous tea, and the omelettes were really special. The complimentary wine in our room was very good. The jacuzzi room was very well equipped and relaxing. Location is quiet, and yet a short walk to the castle and other sites. I'd booked this trip for my partners birthday, we might have to come back every year, because I can't see how we will find anywhere more romantic or perfect in every way.

We had an absolutely wonderful experience here for our honeymoon, and would come back again in a heartbeat. Lovely staff, beautiful room, gorgeous terrace, and very quiet. Still walkable from everything we wanted to get to, but a much more peaceful neighborhood. The breakfast was also quite nice. A real paradise.

A lovely stay. Highly recommended. Close to major sights and public transportation. Excellent breakfast and service. Very friendly staff. Decor is magnificent. Fresh flowers in common areas. Bedroom and bathroom are well lit. There is also a dimmer for the lights. Plenty of room in the cupboards and drawers.

Absolutely evening, the staff were incredible, great location, quiet area but maximum 10 minute walk the Charles bridge, with trams only 5 min walk away

Nothing was all fantastic, maybe just there was no english Chanel's on the tv and unable to select english subtitles

Excellent staff and room in an amazing location. Staff go out of their way to ensure you are comfortable and well looked after. Little touches like the free wine and cheese evenings were fantastic!

Great location, room, facilities and even better the staff. They would do all to make the experience to suit what you need. Thanks all, specially Katrina. All facilities for the spa are great and also the room. 100% would do recommend it.

A very comfortable stay,

My only negative point would be the hot option for breakfast had been sitting out for a while and I found it look warm by the time I got to it.

The place is beautiful, sparkling clean and very comfortable. Also very quiet at night, and walking distance to museums and downtown. Breakfast is great too.