The employees are very nice, smiling, they try to fulfill the guests everything they see in their eyes, if it is possible for them. We were very pleased with the welcome drink at the reception and the gift that was brought to our room, "champagne". The room was beautiful, spacious, clean and fragrant. A really great and beautiful hotel with a beautiful view.

Non

The staff were some of the kindest people we have met, giving us what felt like special treatment towards our stay for my husbands 60th birthday. The property itself is a given, as well as beautifully managed, the interior and exterior is flawless, really adding to the experience of Prague. To finally top it off with a cherry on top, the location is perfect for holiday goers. You are in close proximity to the tourist attractions and just the city in general. Highly recommend this establishment, I’ll certainly be back for another great stay, at some point in the future.

Great hotel conveniently located close to both the Prague Castle and the Old Town, with nice classical decorated rooms in a quiet neighborhood. I particularly liked the view from the room to the adjacent park (Vojanovy sady).

Breakfast was quite modest and the breakfast space is rather small.

View from the room!

Toilet could have do e with a better clean, few stains I had to remove which could have easily come off with a quick wipe

Luxury Family Hotel is very well located. Only 5 min walk to Charles Bridge or 5 min tram ride to the Castle/Cathedral. Short walk to tram stop, eateries, pubs, souvenier shops etc.Everything about the hotel is lovely and unpretentious. Friendly staff that speak english. Quiet location across the road from the Czech Senate. Very comfortable air conditioned room, and comfy bed. Good size bathroom, with bath. Convenient to have a lovely buffet breakfast every morning.

There must have been staffing issues with bar staff, none available. Otherwise lovely stay.

Location is amazing

They had taken deposit of 100 euros and while I was checking out I never got mu deposit as the person on reception was not able to do the same. She took mu card for refund and said it will received in 2-3 days, it’s more than a week I’m back to india and I’m following up with them on call and email daily but they are not able to refund my money. Is it so difficult to refund money. I have even mailed my account statement showing I paid money and have not received anything back. Horrible. Hoping the query will get resolved soon.

Great location, very nice room with comfortable beds, they gave us a glass of champagne when we checked in which was a very nice touch.

There were a few small maintenance items in the bathroom that we mentioned to the person at reception on the first day, unfortunately only 1 of them was fixed by the time we left, i.e. the shower head was loose, the plug in the basin did not work, and the light above the basin in the bathroom was not working.

Great location, not too loud. The staff was super nice and helpful, loved the shower. Hotel is basically a 15min walk at max away from a lot of tourist attractions. The breakfast was actually good, despite some other reviews. Maybe just a bit more fruit, but otherwise it was okay. We had a really pleasent week.

The air conditioning was sometimes broken, and kept waking me up one night. Some towels were not washed properly but that's a minor inconvenience.

The hotel was clean, well maintained and tge staff was really good and friendly. I sincerely thank staff from all the department for making our stay so comfortable and pleasant. Thanks to Reception staff: Jean-Paul, Lilliana, Renata, Tereza, Jana BellBoys: Valerii, Vitalii, Ruslan, Svyatoslav Restaurant staff: Yana, Tetiana, Kristina for welcoming with smile and helping with breakfast options. Housekeeping staff: Iryna, Vira, Oksana

NA

Very clean and well keep, quiet, excellent location as very close to metro, tram and Charles Bridge. Exactly where you’d want to be location wise. Good breakfast and very effective air conditioning as it was quite warm during our stay. Lovely Senate gardens right across and good views from the room too.

A few of the staff could hardly speak English but were helpful enough anyway. Breakfast extra at €20 per day.