The location was amazing near all the touristy spots and cafes

The AC was really bad i booked it because it says they have AC but unfortunately it wasn’t working properly and i asked several times for support to fix it but they aren’t supporting, also the breakfast wasn’t good.

The location of this hotel is amazing. We love this area. The room was absolutely stunning, huge, and spotlessly clean. The staff were so helpful and friendly. Couldn't recommend this place enough. The breakfast is lovely. Lots of choice and everything is very fresh.

The only thing to note is that there is a club downstairs, so it can get noisy in the evening, but there's nothing the hotel can do about that. We had our 6 year old with us and she slept just fine, so it's not too bad.

Spent 8 wonderful nights over Christmas in this beautiful hotel that is fantastically located near The Charles Bridge. We left the hotel and felt like we were leaving extended family behind and they are very special people indeed. Kind, warm, welcoming, always smiling and spoiling guests with an attitude that clearly impresses that nothing is too much trouble if you have any questions or requests. We were given a free upgrade to an Executive Suite and it was so beautifully decorated and ornate in a typical old world charm of Prague but with all the modern amenities. Special mention must be made of Kristina and Yohannes. Two of the most helpful, kind and gentle people we have ever met. Always finding time to assist, ensuring us and all their guests are comfortable and extremely attentive to their guests needs. Kristina willingly engages with people and is very helpful with suggestions for opera, museums & musicals. Yohannes always ready with a big warm welcome, a chat and big smile. Thank you to Lucky and his team at The Charles Hotel, you are doing an incredible job of making visitors from around the world feel very welcome in Prague......The Charles Hotel is our home away from home and Christmas 2022 will certainly be a memory that we will cherish. Thank you for making our stay so special!!!!!

Nothing!!!! Everything was perfect!!!!

The location in Mala Strana is ideal. So close to Charles Bridge, but a bit off the beaten path. The staff were delightful and so helpful. (Ask for help with taxis because they can get great rates.) The room was wonderful and loved the authentic style and decor. The breakfast included was fabulous! Facilities and rooms updated but still have the old world charm. Loved the quaintness of the property. It isn't large, so has a very cozy feel.

There is a dance/music club next door, which during the hours of 11pm - 3am can be very noisy if in the room directly above. Be sure to request "quiet room" in advance. We checked in late and booked a suite. This was the only one left, so we did not know until the club opened. We did request to be moved and were accomodated after guests checked out. It is a shame this club exists directly next door. I share this because it is truly loud, but we really did love the hotel outside of this one rather important detail.

Location excellent so close to Charles's bridge, Castle, Old Time Square

Evening male receptionist was very rude and arrogant and unhelpful. Lights in the corridor were on timer, 1st sensor was away from our room so we had to walk in complete darkness for 2m. Decor.

Location was super easy to get to from airport by public transport, perfectly tucked down a side street of the main street down to the Charles bridge. (we personally didn't get bored of the views in this area) First of all the welcome we got from receptionist was always amazing, if you get Gabriel you know you are in for a great stay! The room had a very comfy bed and the tv has Netflix and Amazon which you can sign in on which we made use of. Spacious bathroom, shower head had different settings and actual bathtub was a good size. Breakfast buffet greeted with Henry every morning with his lovely smile which made me smile in the morning! The food was nice and fresh and topped up efficiently!

room turned out to be over a late night bar so the bass came through till 2/3 am but we just tried to drown it out with rain noises/ sleep music

Location, location, location - just at the end of Charles Bridge, absolutely perfect. Clean, tidy, excellent breakfast

Small bathroom, but not such a big deal when everything else was amazing

I want to come back to Prague in summer and I am definitely will be staying in the Charles again! Incredible, cozy hotel in historical building in great location. Close to all main attractions. Good breakfast, very nice and helpful people, beautiful rooms. Especial thank you to Khrystyna! If she will be the one to check you in at the reception - you will be the luckiest one:) Super professional, attentive to details. She also will give you good tips where to eat, shop and the best places to visit. Overall, I recommend this hotel for your Prague weekend:)

There were only two things that disappointed us - no slippers in the room and also no Rituals bathroom accessories, however on pictures, rooms are promoted with them in bathrooms.

The hotel is located just 2 minutes from Charles Bridge so all Prague's highlights are easily accessible by foot. The room was very comfortable and stylish. The bed was superb, especially the pillows. Breakfast was very tasty and varied, with prosecco available every morning. Cleanliness was excellent and amenities like coffee and tea are available in the room. The large bathtub was a wonderful highlight. The staff was kind and helpful. We had a wonderful stay and highly recommend this hotel.

The hotel made efforts to improve on its slightly dated infrastructure and looks, but while the rooms are up to scratch for a 4-star hotel, there isn't a strong luxury feel to the hotel. It's more about expectations. If you are looking for a luxurious setting, this may not be the best fit. The quality is there in cleanliness, breakfast, and bedding, but some areas, especially reception, lift, and hallways could use a considerable facelift. Our room overlook a busy street and passers-by were sometimes quite loud.

The room was wonderful. There was a lot of space and there were frescos painted on our walls. We were there during Easter and the staff left different gifts on our bed each night. It was very charming and the breakfast was excellent!

The coffee cups in the room are too small to hold the coffee and not knowing that, the cups would overflow and spill on to the counter and the floor. There is a nightclub right next door and there is activity until 2am and possibly later. Depending on where your room is, the noise could either keep you awake or wake you up. Earplugs helped nicely. The elevator is very small and does not go to the 4th floor.