Haitham from the reception was so helpful and got out of his way to help us and tell us where to go and what to do. on the other hand a lady in the concierge should have been more frank and help full when we were looking for a transportation to the airport she was insisting that we take a hotel car to the airport costing CZ1200 or a taxi costing CZ900. i told her I read on the net it costs CZ550-650 but she insisted that these are the lowest prices. Later on we were able to book a bolt costing us only CZ470!!!.... she should help residence not market for hotel transportation!!!!

The location of the hotel was perfect for walking and having access to the Old Town, the sights, the river etc. The staff were all super friendly and nothing was too much trouble. The breakfast and Happy hour were really good too, would highly recommend staying here.

Nothing to report. Everything exceeded our expectations. Thank you.

Nested in the heart of Old Town, the Hilton is a stunning property both in terms of comfort and location. This hotel did not disappoint in terms of the room size, bathroom layout and comfort. It was exactly how you'd think a Hilton should be. We had breakfast included, which was incredible in terms of variety. You could order your own eggs or get the fried or scrambled eggs from the buffet. There were pre-made omelettes as well. The major attractions such as the Astronomical Clock and Charles Bridge is about a 15 minute walk. The hotel has cars to drop you to other attractions. We used it to go to Prague Castle, which was well priced. The driver spoke English and was helpful.

At check in, we realised that the rooms had not been paid for. Normally, the payment it taken ahead of time by Booking.com. This caused some confusion at the time of check in. Also, when we checked out, luckily we checked the bill otherwise we'd have been charged twice for the breakfast. The staff at the restaurant had charged it in addition to the front desk. The person at reception was a trainee, so it took a bit of time to sort out.

The hotel lived up to the brand of Hilton. It was what you would expect - and more. We originally booked a two night stay, but after our first night decided to extend to four nights. The reception staff were very helpful. We had to book the extension online (which seemed odd) but then the staff were able to update things so that we could stay in the same room for all four nights. On check-out we asked for an extra hour because we were leaving by train and didn't want to spend too much time at the station - and again they were very accommodating. The room was very well appointed, with a huge TV - though we didn't use it much, it did offer various English language channels, which was nice after a day of touring. The bathroom was well equipped with complimentary toiletries - much appreciated! Though on our floor, the water pressure was a little low. And the valve to change between the rain shower and hand-shower was difficult to adjust. Two complimentary large bottles of water were supplied each day - again much appreciated. Other hotels should think about being a bit more generous with this quite low cost item. I should mention the included spa, with a lovely pool, gym and sauna included. However, the locks in the locker room were a mystery not just to me but to other guests. They need to replace them with locks that have keys or something - because the combination locks were very difficult to use. Normally I don't get massages at hotels, but in this case I did - and the treatment was exceptional! Treat yourself if massage is something you enjoy. This hotel is centrally located close to the Old Town Square - home of the astronomical clock. Also nearby is the Palladium shopping mall... now normally I wouldn't recommend a mall, but this one includes old roman ruins in the basement! Across the road is the Museum of Communism - fascinating account of the fight to free themselves from Russia.

There were really no negatives. Like many hotels in Europe, only tiny packets of instant coffee were provided in the room. First, I wish hotels would learn to include FOUR packets not two, for those of us that need that morning boost! But I would say that the addition of herbal teas made up for that minor problem.

Great hotel in a great location, could walk to many sights. The rooms are very clean and nicely furnitured. Would definitely recommend.

Dress Code for Hotel Restaurant

The staff was very helpful. Restaurant staff was very polite, the chef made special vegetarian food for us

View from the room was spoiler. It was like a backyard of some buildings.

The hotel was exceptional. It was in the city center and we did all the sight seeing on foot which was great. We explored the city center without spending too much time in transportation. Nevertheless, there is a tram station 1 minute walking from our door. The staff was super polite and helpful. The concierge team helped us book restaurants and activities even in the last moment. When we left for our home country, we forgot unfortunately a bad with presents for our family. We called the hotel, they found the back and posted to Greece. The breakfast was also very nice. Common areas are in a good warm temperature and the pool inside the hotel was around 30 degrees, a great opportunity to relax after a long walk in the city.

Meet Hahyhem Manager in Main Desk and discussed about total day's planned. Got support to upgrade rooms to Executive suite without additional payments. Excellent location in heart of city.Easy access to all tourists spot. Rating 9.5 for the tot al experience.Thanks to booking.com

Facilities, access,rooms upgrade,free breakfast

A comfortable stay close to any city attraction. The breakfast was large and good with a variety of choices. A well equipped gym was good to make the extra of the stay.

Room view could have been done nicer for those facing the courtyard. I had expected more of a five star hotel. Ex. bed time service and "that little extra".

I would especially like to praise the room cleaning staff, the ladies on the 5th floor do a great job.

Hello, I think the only slightly irritating incident was the fact that I asked the reception to deliver a bathrobe to the room, because we wanted to use the SPA, after more than 2 hours the staff brought us 1 bathrobe, even though there were 2 people registered in the room, a bit strange.