I absolutely loved this experience. This has to be my favorite trip so far! The highlight was definitely the majestic view of the Matterhorn, which was simply breathtaking. Another unforgettable part was the stargazing experience. It was phenomenal. Our guide was knowledgeable and engaging. We had the chance to see Jupiter, Double Clusters (H Persei and X Persei), Mars, and Messier 13, and the most amazing part was that we saw a shooting star. The staff were also friendly, helpful, and very accommodating. My husband experienced some elevation sickness, but they provided great advice, which really helped. Surprisingly, the dessert from our dinner seemed to make him feel better, so he was able to enjoy the stargazing too. For dinner, we ate at Glacier Kitchen, where we had a “hotpot” meal. The food was pretty good, though we were a bit confused about the sauce (I guess we, as Asians, are used to a different type of sauce). But the staff were super helpful, making sure we had everything we needed. As for the facilities, they were okay. And sadly, Zoom was closed. Renovations are ongoing, too. I was hoping to find a spa for some relaxation, but given that the location is at the top of the alps, I guess it is not feasible. It would also be nice if they had a vending machine for hot beverage like hot chocolate especially since the weather is cold—it would be a great little touch for hotel guests. Overall, this stay was absolutely worth it. The hotel offers a peaceful and modest retreat at the top of the Alps, with a spectacular view that makes it all worthwhile.

Just book it. The views of the Matterhorn each morning at dawn outside the room window made the price worth it. Dinner was excellent both nights, and the waiting staff were approachable and knew interesting options for hiking. In the evenings, look out for the wild mountain goats they attract near to the hotel with salt. The funicular ride up is exciting and when the sky is clear the experience cannot be beaten.

Everything was excellent. Though on my final morning, I needed to leave on the first funicular down the mountain, which departs at 7:35 before breakfast typically starts. I had asked if an early breakfast was possible, and they declined. However, when the morning came, I went down early anyway and discovered that they had actually set breakfast up early for a Japanese tour group. I was able to eat early and catch the first train, but I was surprised the tour group had been offered early breakfast and I had not. Though I understand not wanting to set up breakfast just for a single traveller, I do wish I had been told that an early breakfast that day was possible. But this is a small point - overall a magnificent experience.

Just wow. The views from around the hotel and from our windows were exceptional. The beds were comfortable. The room was a little warm and we needed to keep the windows open. It was quiet and serene. The dining room staff were exceptionally attentive and helpful in keeping me safe with my food allergies. Breakfast was great. Be aware though that at such a high altitude we were all a l8ttle short of breath with minimal exertion.would have loved to buy some souvenirs of our experience but all the shops were closed for renovations. Also no shops to buy food or snacks on the mountain. Come prepared if you don't have dinner included.

Unbelievably beautiful location on top of the Gornergrat, sweeping views, nature pure, super quiet and relaxing at night when the tourists have gone back down to Zermatt. Best stargazing ever from the viewpoint at night.

Just be aware that if a big snow storm hits in the winter, the Gornergrat Bahn might not run and then you are totally stuck up there in the hotel. Happened to us for 2 days. Bring a good book or some other entertainment and relax! The hotel provided a free lunch for the people trapped up there during those days.

The location was amazing the staff so attentive especially Peter.

Nothing

The Kulmhotel Gornergrat exceeded our expectations, but maybe not in the way you'd think. We visited the Gornergrat a few days before Christmas and had intended to ski during our stay. A totally random snow / wind storm hit Zermatt during our stay and we were literally completely snowed in to the hotel for 2 days (the Gornergratbahn was not running at all). This was the greatest blessing in disguise. The staff at the Gornergrat took the most amazing care of us and ensured we were comfortable, entertained, and well-fed. Our family spent the 2 days watching Christmas movies, drinking hot chocolate (a special chili hot chocolate courtesy of the staff!), and playing board games. What could have been a disaster turned into a surprise highlight. And, as the cherry on top, on our last day the sky opened up and we had the most stunning views of the Swiss alps and the Matterhorn. I would recommend this hotel and this team to anyone. Can't wait to go back again one day and remember the time we were snowed in. It's one of our favorite memories.

Location location love it we were also lucky to get access to the telescope because a representative from university of Zurich was at the hotel that day and gave all hotel guest a free tour with opportunity to see planets and galaxies through the telescope. Appreciate the university and the person for this amazing experience

Little pricey but it’s worth it. They should make a deal with the Gornergrat railway for hotel guest to get unlimited travel from Zermatt to the hotel. Like a stay pass of course with the fix cost.

Very good service, food provided for breakfast and dinner were more than enough with a different menu for dinner everyday that was impressive. Staff were friendly and kind, had direct access to the cog wheel train and the views were amazing - able to see the Matterhorn from your room or the viewpoint.

Accessibility can be difficult for someone who had limited mobility

Beautiful property, breath-taking views and an incredibly friendly and accommodating staff.

While the location is absolutely incredible, please consider that it will be slightly inconvenient to get to Zermatt proper. If you are there to ski, you will be in heaven as it is about as incredible of a ski-in ski-out property as you can get… but it comes at a cost of convenience.

We were truly amazed by the hotel, which offered breathtaking views of the Matterhorn. The staff members were exceptionally courteous and friendly, contributing to an overall great experience during our trip.

Although the dinners could have been better, as the food was quite basic and lacked flavor according to our taste, we did have a mixed experience. Despite my wife's dietary restrictions (no red meat or chicken) which were communicated to the hotel beforehand, they were unable to accommodate her needs on the first night. However, the following two nights proved to be satisfactory in terms of meal options.