(1) I loved how peaceful the hotel was, a perfect escape from the main street noise, but it was still close enough to everything. (2) The front yard was my favorite spot! Guest can spent mornings there sipping coffee and dreaming, and evenings grilling and laughing with friends. (3) The hotel managed to keep that old-world charm while adding modern touches. It felt so cozy and inviting. (4) The staff were absolutely wonderful! They went out of their way to make me feel welcome and taken care of. (5) Breakfast was a highlight. Those fresh pastries from the hotel's bakery were to die for! (6) The Stockhorn restaurant is a must-try! Their grilled meats were incredible. It was such a treat to have a delicious meal right next to the hotel (to me, it is really a big plus upon my arrival after a long train journey) (7) !!! You can enjoy the Matterhorn every single day from your balcony!!!

Really have noting to complain.

Loved my stay at the Rex, it was everything I needed and more for my short stay in Zermatt. The facilities overall are very up to date and has a wonderful, cozy feel to it. You walk in through their outdoor garden area which is great to relax in during the day or the evening. They have a big, comfortable bar area inside, their own bakery, a sitting area with communal board games, etc. My favorite amenity was the spa which was more extensive than the typical hotel, they have multiple saunas, steam room, hot tub, a large pool, relaxation areas and more. I loved this after my day long hikes. The room itself is quite spacious and very comfortable. I selected a room with a Matterhorn view and it was wonderful. I also loved how in the summer they offered an outdoor BBQ menu, I ended up eating there both nights since the food was so good. The breakfast was delicious, although I wish I realized you could order dishes from the menu vs. buffet style earlier on! The staff was great at all times, always cheerful and willing to help. Lastly, in terms of its location, while its a short walk from the main street, I think this is a plus because you can escape the busy area and the area is actually equidistant to both the Zermatt train station and gondola station (which are in opposite directions). There are a handful of restaurants and bars nearby so it’s still lively! Definitely stay at the Rex if you plan to visit Zermatt, you won’t be disappointed

Only thing that could have been better is because there is no AC, perhaps they could provide a fan in the room

The Rex hotel is the best hotel we stayed overall Switzerland. The staff is really helpful and friendly, more than helpful with everything. Check-in is quite convenient and the lobby is well decorated and spacious. Chilling at the garden, relaxing in the spa area was amazing. The experience shower is a must-try as well. The pool is rather big. They have shuttle service from and to the train station and they are always at your convenience. Special thanks to Robin, Rafaela and our shuttle driver for being amazing people. Thank you so much Robin for recommending us the Stockhorn restaurant, we had the best cote du boeuf ever! Fabulous hotel with fantastic people. Fully recommend!

The staff make this hotel what it is. Everyone is super polite and very informative. The bakery is a great addition. They make fresh coffee too. Breakfast was good. Lots of fresh bread. The Spa is pretty good - it was nice and relaxing until 4 young kids arrived and screamed their heads off. Our room was nice. (Superior) - Fridge in the room which allowed us to get a few things from the local shop. Eating out can be expensive compared with UK but its Zermatt. Ate at the Hotels Grill on the first night. Really good food, the staff were fun and made you feel welcome. The grill chef is really good to watch. Ski boot room is nice and warm. Rented skis from the ski shop across the road. Get a discount when you say you are from the Rex. Location to get the Ski Bus's are great - short 3-5 minute walk down to get bus. We would stay at the Rex if we came back to Zermatt. Many Thanks.

Having to go home.!

A lovely friendly and comfortable hotel. Very helpful staff. Collected from the train station in the hotel shuttle. The room was very comfortable and very quiet. We even slept with the window open as we like a cool room and were not disturbed as it is in a quieter area. The breakfasts were lovely with very healthy options. The spa was great with a nice Finnish sauna and cold shower, steam room and a hot tub & swimming pool. Would without doubt stay at The Rex again.

The breakfast coffee wasn't the best. Would love the hotel shuttle to also drop off at the ski lifts in the morning.

The interior design of the hotel is very cosy and aesthetically pleasing. The warm pool in the SPA area was really warm. That provided us some warmth and relaxation during the rainy days when we are there.

I didn't like that the fact that I could only have a short stay there and also the generally soft pillows that is provided by all hotel in Switzerland.

We traveled 15 days in Switzerland, all hotels were in the $350 per night range, This was by far the best hotel out of every place we stayed, The view of the matterhorn from the room was Epic!, the breakfast that was included was 10 times better than any other hotel we stayed at, they bake bread every morning, Coffee was delicious, Staff were extremely helpful and to top it off the Resturant attached to the Hotel made an Epic Spicy Stake skewer! Fantastic Resturant!!!! I don't have enough good things to say about the REX. For context we are Americans from Hawaii that extremely enjoyed our relaxed trip through Switzerland and this was the best hotel we stayed at during our stay, a few of the other places in Interlaken and Zurich were much more expensive and not even close to as nice.

The church bell in Zermatt that rang every 15 min was quite annoying.

Beautiful hotel! Very centrally located to walk wherever you need to go. The staff was wonderful and very helpful. The breakfast was great, buffet style but also a few options you could order from the kitchen. There’s a lovely little bakery attached and an outdoor garden bar during summer. And our room had a beautiful view of the Matterhorn right from the terrace. Overall, we had an amazing stay and would definitely return our next time in Zermatt.

The location was amazing; now, looking back, after knowing better Zermatt, I think it id one of thee best locations you might have. the View from the room was great, with a lot of space in front of the eyes and the majestic view of Matterhorn. Besides that, the breakfast was absolutely amazing, with a lot of "home-made" bakery stuff, varied food and very warm personnel.

I really did not find something to dislike. Maybe the price, compared to other great hotels, in other locations, in other countries. Bu I think this is Swiss!

Our stay at The Rex was absolutely incredible. The rooms were well-appointed with incredible views of the Matterhorn from the master bedroom, adding to the already calm and chill atmosphere of the place. This place was so easy to relax at. The staff at The Rex was one of the highlights. The manager Martina and the rest of the staff were so helpful, friendly, and attentive. Martina even recognized our son by name while we were out for the evening, we were surprised but then after interacting with the staff t makes total sense, they all pay such close attention to detail. They always went above and beyond to make our stay comfortable and enjoyable, and we can't thank them enough. The food at The Rex was also top-notch. Highly recommend Stockhorn, no surprise that their restaurant would be equally as wonderful. Wish we had been able to take part in The Journey dining experience they offered, can only imagine how ridiculous that would have been. The breakfast and bar staff were always on it, and the breakfast/bakery and restaurant were some of the best places we ate while we were there. The tea was delicious and perfect for the chilly weather. The spa area was also fantastic, with every sauna you could possibly need after a long day on the slopes. And the location of The Rex was perfect - just a short walk from the main part of town but still quiet enough to feel like a peaceful retreat. Overall, we would highly recommend The Rex to anyone looking for an amazing place to stay. Even if everything else was terrible; the manager, staff, and food would still make it a 10 out of 10. Thanks again to everyone at The Rex for making our stay so memorable. We're already planning our next trip back!

Nothing. Exceptional all around