The staff was at the train station awaiting our arrival with a shuttle, and they kindly delivered us back to the train station upon on departure. I'm unclear of tipping culture in Switzerland, but I never felt like that was expected. We happily left something for the team to share upon our departure, and that was received with appreciation.

I contacted the hotel prior to our arrival asking for assistance with booking our evening meals during our stay. We're used to staying at larger properties where the concierge service is a bit more comprehensive. We ended up making our own reservations, but I feel as if we might have found restaurants more to our liking with the help of someone with local knowledge.

This was the best hotel during our holidays. We liked everything as it felt like "home away from home". We were welcomed by smiley and helpful lady at the reception who explained us the rules and gave the maps. Room was amazing, the owners clearly pay attention to the details - the decor of the room, comfy beds, bathrobes, coffee/tea facilities, lovely views from the balcony and welcome card message to our family with bars of chocolate in the shape of Matterhorn mountain :-) It made us smile. The spa and swimming pool are the oasis of tranquility - we were the only guests there and we enjoyed it to the max. Swimming pool is huge, it changes colours, at spa you can make yourself tea and relax. AMAZING. We also used hotel restaurant - the food was delicious but what made us feel welcome was the visit of the owner who approached each table. This says a lot a about the hotel and "CARING" for their guests. We also had a chance to meet the owner at the breakfast where we expressed our gratitude and compliments. Breakfast was very rich and tasty with plenty of options to choose from (the local products are so tasty, bread, cheese from the mountains...all yummy). In addition there is fresh orange juice and you may enjoy a glass of prosecco. Thank you to the entire FAMILY JULEN for hosting us - we will definitely be back :-)

Best staff ever. They really went out of their way to make my stay special and were brimming with genuine warmth - every single person I interacted with. I had a constant smile on my face and that is particularly due to the incredible staff. Both in Tradition Julen and Hotel Alpenhof (which has a spa you cannot miss out on). The location is close to the town center and there is a shuttle to/from the train station + sister hotel. The restaurant is phenomenal as well as the breakfast. So many little details that made this a truly unique experience like offering me a discount and a drink voucher when I extended my stay, giving tips about getting around the mountain, and somehow always finding chocolate in my room (sometimes even hand-delivered). What an absolute delight, and an experience I will hold onto for a long time.

Not a single thing wrong. A perfect stay and an incredible experience!

Fabulous location, we had a room with a balcony and we could see the Matterhorn. Included in our tariff was a well presented buffet and continental breakfast. Upon arrival we were greeted warmly and received great service by the check in staff. We were picked up in an electric vehicle from the train station and taken to the hotel. Afternoon tea was provided free of charge. They have 2 restaurants, a SPA and pool area. There is an elevator and stairs. Our room was perfect, comfortable bed with soft pillows. Bar fridge contents was included in our tariff with daily top up. We thoroughly enjoyed our 2 night visit. The young lady at the reception assisted me when I needed to print off some pending itinerary, all done with a smile and no trouble at all attitude. So impressed. 10/10 ⭐️⭐️⭐️⭐️⭐️

There was nothing to dislike

Super convenient. You can walk to the Zermatt Glacier tram in about 10 min or take a bus, which also takes about the same time with the wait. Taxi would be a few minutes. Hotel ownership was friendly and helpful. We really felt welcomed. Breakfast was fantastic. A wide variety of cuisine to suit your appetite. All staff were very patient and helpful. Accommodations have recently benefitted from extensive renovations providing a contemporary feel while maintaining the traditional heritage of the property and resort.

It was beautifully appointed giving a cozy but completely updated feel it was a chalet with whimsical sheep wool on chairs on the balcony, photos in the dining room and small carved sheep on window sills. There was a keen attention to detail! Clearly the owners have pride in their hotel the story about the owners and their family is fascinating dating back to an Olympic champion. The rooms were walled in pine with very comfortable beds. There is even a motion sensitive light at night near the bathroom! The breakfast is absolutely delicious with many many choices. My husband enjoyed the fresh eggs and bs on and we both liked the fresh fruit , granola and wonderful breads. It was an exceptional hotel with staff who earnestly Addis you with absolutely anything!!

Nothing

The hotel room was very spacious and clean. The bed comfort, balcony, fast internet speed and restroom were outstanding. The hotel breakfast was very good 👍. The same restaurant serves lunch and dinner. I liked the 5 course lunch menu, but I loved mostly the taste of Lamb leg from A La Carte Menu. It was large portion and very delicious! The lounge have good ambient to socialise and chill after ski day or prior to dinner. The Ski lift Sunnegga is around 10 minutes walk and there's special Ski storage cabinet at hotel assigned to your room key card. You may option to store your skis near the lift for CHF 2 daily. The hospitality of the hotel went beyond and above my expectations. The staff were very helpful and supportive during my stay, I like to thank each one of them!!

Breakfast buffet is the same and hardly no changes to food item.

The room was super cozy and convenient for family of 2 adults and 2 kids. The temerature in the pool was high enough for both kids and us to stay in the water for 1 hr. The restaurant manager was very proactive and service-oriented. Complimentary transfer was very

It was not 100% clear how to maange blinds (it's digital), didn't work in one of the rooms

The staff were extremely courteous and professional and helpful. They were also pleasant and charming. It really made the stay distinguished. We also had two excellent restaurants and no fun bar in the same building which was convenient and their Buffay breakfast was excellent.

 I don’t have a reference point for zero MOD as this was my first visit, but the rooms were kind of small and the ceilings very low. But I am an average height man, and it did not really affect me, but it was a little tight with  me and my girlfriends bags as we were on an extended trip, and our bags were kind of big. Minor issue.

EVERYTHING. From the time they picked us up at the Zermatt station until they dropped us back everything was exceptional. Very hospitable staff, amazing hotel, great breakfast, the best rooms during our stay across Switzerland. Powerful air conditioned rooms unlike rest of Switzerland (we were lucky as Switzerland was going through a massive heatwave). The bar in the ground floor, the swimming pool, the bed and the bathroom/toilet were very well planned. Will surely be returning

Nothing whatsoever, even if I think hard to find fault.... Keep up the great work Julen family