Really nice hotel well located in Chicago downtown, but a bit expensive.

I did not like the fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the morning. That is a huge cost and we did not have choice but to pay it, even if you don’t care about what it does cover. It makes the room very expensive for stuffs that I would have prefer to opt out. Disappointing.

Location, Staff, Room Design, quiet HVAC Unit

On our second day we came back to the room at 3:30 PM to dress for a wedding that evening, we found that we had not received any housekeeping services from the previous night. No clean towels, no made bed, no brush and tidy up the room. Around 1 1/2 hours after a couple of calls we received some clean towels. The reason I was given our room was not cleaned was that the hotel was "short staffed". The price of the room includes maid service that we did not receive. I strongly suggest that the bathrooms should be equipped with a night light. Most hotels this amenity as a safety feature for the guests.

I stayed in the Allegro Royal Sonesta Hotel Chicago Loop for 5 nights for my 2nd majors marathon. When I checked in, the hotel reception gave me a warm welcome , and when I asked questions regarding the public transport CTA and boat tour, Hetal the receptionist gave me clear and specific directions and information how to get there. My room was big , warm and comfortable. On the Sunday marathon day the hotel gave runners a special breakfast in the lobby. The hotel wasn’t very far from the start and finish marathon event.

None

This property is close walking distance to all the popular sites and is very close to all public transportation. The staff was extremely friendly, especially Monica. She really helped to make my birthday special. She went above and beyond with her hospitality. The room was quite spacious and very clean. The bed was extremely comfortable, and housekeeping did a wonderful job cleaning daily. The hotel itself was beautiful and very well-maintained. This was my first time in Chicago and staying at this property just made the experience so much more enjoyable.

The property was perfect. I only wish that they offered breakfast.

We used to stay often at this hotel when it was a Kimpton, and decided to stay here again given the favorable December rate. The location cannot be beat for enjoying downtown -- easy walking distance to all attractions and hot spot neighborhoods like River North, West Loop or Fulton Market. There is no more Kimpton wine hour, but the morning coffee and afternoon tea and scones were nice touches. The lobby and bar area was as welcoming and glamorous as ever. Our room, a large King, was very spacious and comfortable

Just keep in mind that the theater next door is remodeling. On a Saturday morning, they started construction at 7am in the morning. The staff was very responsive when we called, but it took a long time (1.5 hours) for them to get the theater to stop the noise.

Great hotel with perfect location. Proximity to almost everything, commute transport, grocery stores, cafes, restaurants, attractions. Rooms are of high quality and super comfy bedding. I would like to highlight the hospitality of Shah (Sarthak), who made my check-in and my stay super smooth and comfortable. He was eager to help and made sure I had a good experience at the Allegro Royal Sonesta Hotel. 100% recommendation.

The room walls were a bit thin so it could be a bother for people who are sensitive to noise while sleeping. Otherwise everything was perfect.

Large, well appointed rooms with no noise from the city. Location allowed us to walk throughout downtown Chicago close to Magnificient Mile and Millenium park as well as restaurants

The $32 dollar extra per night (not included in the booking fee) was supposed to cover two bottles of water per room per day but thsi was only received on day 1. It was also to cover coffee and cakes in the afternoon from 2pm to 4pm - a time you are unlikely to be at the hotel.

.0 nice hotel with beautiful lobby Positives · Beautiful lobby area with a nice bar. Our bedroom was lovely, but we had to move due to an engine room noise. There is coffee available in the lobby

Noise from the engine room or something kept us awake. They moved our room the next day when we complained. They transferred us to a room half the size, where there was really no space for a buggy or 2 adults and 2 babies. However, they immediately moved us to a nicer room on request. The room qualities and size hugely differ, so perhaps ask if you are unhappy. It was also a little but inconvenient having to move rooms with 2 babies. Otherwise the staff were very friendly and kind. Overall we enjoyed the hotel.

The room was amazing and came with a lot of great features. They offered us to upgrade to a larger room for a reasonable price and allowed us to check in early, which was great after a long flight. Loved the hotel bar!

Not the hotel’s fault, but it is not the nicest part of the city I was in and the area was much more open on weekdays than weekends.

Location was excellent, walking distance from most attractions. They were able to check us in early which was great! The decor was great as well as the complimentary coffee every morning.

I had asked if we could get some waters to the room and they told us if I wanted water I needed to get it myself from downstairs. The room didn't insulate the heating too well, so we had to turn it on and off throughout the night.