I had a great experience at a hotel in a fantastic location. Plenty of transportation options were nearby, including a bus stop in front of the hotel, a metro, and an elevated train. Since my mother had trouble walking long distances, we used Uber, which was affordable because everything was close by. The hotel staff, with their warm and attentive demeanor, left a lasting impression. Despite the language barrier, they went above and beyond to cater to my Spanish-speaking mother's needs, displaying genuine care and concern. Their exceptional service significantly contributed to the comfort and enjoyment of our stay. I was surprised that breakfast wasn't included, but I might have missed that when I made the reservation. However, the breakfast at the hotel restaurant was excellent. Special thanks to the waiter who found my bag with all my documents and money on a chair in the restaurant and rushed after me in the street to return it.

I was asked for my credit card during check-in to block $100. I understand that this could be a hotel policy; however, it would have been nice to be informed in advance during the booking process. Since the hotel was prepaid, I assumed no credit card would be required.

Excellent location. Friendly staff. Fair price. The street has easy public transportation around the block. Metro about 2 blocks and buses also, 2-3 block depending where you want to go. All about 4-5 min walk. There are many restaurants around the hotel, but you can look further for lower prices. The room rate did not have breakfast included which you can check with the next door pub Elephant & Castle. The price within the range of local restaurants. The service is really good and very nice place. Uhm... but there's McDonald's, Subway and Dunkin Donuts around. Lol. It helped a lot. You can walk to many locations like Grant Park... that is about 25 min walk. The Art Institute of Chicago is about 18min walk. Willis Tower is just a 5min walk. The hotel is 10 store high and here are the goodies: 1. every floor has a water fountain station with bottles so you can fill and refill as much as you like. Yes... they offer free water. 2. they have a LAUNDRETTE which is free of charge. Three washing machines and three dryers. Soap included at no charge. I've never seen this at any hotel for free. On third floor. 3. They also have a guest help center - it's actually a room on each floor where you can get items you forgot to pack for your trip like deodorant, shaving cream, toothbrush and other small kits. Helpful. 4. There was also ice machine, a soda vending machine and a snack vending machine. Also on third floor. 5. They have a guest area with meeting facility and coffee machine available.

The room was ok in size but the space to get to the other side of bed was tight. The mattress seemed old and well used with a curve on the center. For last... I was on the 9th floor and I could hear the service trucks on building's side service road late at night, but not for a long time. No acoustic windows.

Location,3 minutes from subway. Staff exceptional and good breakfast until our last day,Saturday Rooms comfortable,coffee machine,Nespresso but unlimited ⁰coffee and tea below reception area to which they allowed us access to even after we had checked out. Won't be in Chicago again, but if we were, we would have no hesitation about staying in this hotel again.

As I said, good breakfast until the last day, which was a self-serve buffet, which was cold,no plates or utensils, and the Saturday staff could not really care. Put a small blot on an otherwise really good stay.

Amazing location close to everything including train station to arrive from the airport. Included breakfast which was really good and there is a bar downstairs for a nightcap before bed. Rooms were comfortable and clean. Great value for chicago right in the city.

The staff didn't really check us in they just pointed to the kiosk to do it ourselves. But we did like the kiosk for checking out because it was so fast and efficient. Aside from that we would stay again as it was a great hotel and amazing location.

I picked this hotel based on price and location. Driving through Chicago was insane, but everything was so easy once we arrived at the hotel. They had a loading zone and didn’t mind if we left the car there for a while as we unloaded the car and checked in. They gave us a map of where to park the car and where to catch the red line to the baseball game. The front desk people were all very nice and very informative. I loved the water station they have on every floor. They provide new water bottles and filtered water. I’ve never seen a hotel do that before. I also very much appreciated the laundry. I usually struggle with noise when I stay in hotels and as you walk down the hall of this one, you can hear everyone’s tv, but once I was inside our room I literally didn’t hear a neighboring room once the entire time we were there and I know people were in the next room. It was impressive. The location was also fantastic for everything we wanted to do. Everything was walkable. One evening we even had time to go back to the hotel before our next activity.

A fridge and a microwave would have been nice but we did ok without them.

I took a red eye flight and got in super early. They let me check in at 9am which is unheard of for me it was absolutely exceptional. I also had to shorten my stay by one day and they let me do that and gave me a refund for the night. Overall very helpful people and a very nice place. Location is prime for Chicago activities. Also they have this water bottle system which is super nice because I often find myself getting dehydrated easily on trips and this is the first time that didn’t happen. Overall a ten out of ten.

Their doors are just a little to close to your neighbors door with a small hallway but I don’t think that was a big issue at all.

Not super close to the centre, but that is why we wanted to stay around Loop area. Room was wuite big and nice. Maybe not the most modern room you'll find, but functional, clean and big sized. Toilet had all the toiletries (shower gel, shampoo, conditioner, body cream). There are water dispensers on the corridors with free reusable bottles. You've got a mat in the room for exercise. Lovely area downstairs for working if needed (with complimentary coffee/tea) and a great gym. Great pub downstairs, open until late and with lovely food and drinks offer. Food hall round the corner which is great too.

The only thing I did not like is that it took a long time for housekeeping to come to the room. So, there was a couple of days in which we didn't go out, as I was not feeling good, so the room was not done on those, as they were coming quite late (they came around 3pm one day and almost at 5pm on the other). But if you are staying and leaving during the day, the room will definitely be done when you get back,

The location is hard to beat - the hotel is a few blocks down the street from the Art Institute of Chicago and Millennium Park where you'll find the brilliant interactive sculpture by Jaume Piensa (google it - it's the most wonderfully life-affirming thing, and if you have children, take swimming gear and a towel) and the Frank Gehry Pritzker Pavilion with outdoor events. Almost next door to the hotel is the historic building, The Rookery, which houses the Frank Lloyd Wright Institute and its gift shop where you can book a 30 minute tour of the building and book others to the Robie House and other FLW buildings. The hotel is also about three blocks from the famed Willis (previously Sears) Tower. The hotel itself adjoins a a restaurant - I didn't use it but it's convenient. My room was quiet, airy with five windows and a very comfortable bed. I was lucky enough to meet Joanna, one of the senior managers of the hotel, who was absolutely brilliant, helping me with so many things, including advice on taking the Loop (the elevated train round the Loop, the central area of Chicago - there's a stop just down the street), getting me a ticket for a matinee at Second City, and thanks to her I got to see the Tiffany dome in the gorgeous Chicago Cultural Centre which otherwise I would have missed completely. She also told me about hotel amenities that I was not told about when I checked in - there's not only a water dispenser but they offer free bottles to take with you too, an ice machine, and laundry facilities as well as a lounge in the basement with a TV, outlets for laptops and a good free coffee machine. I would definitely stay there again.

The cleanliness was a tiny bit haphazard but the issues I had were corrected, if not necessarily at the first time of asking. But there was nothing horrendous, and I'm someone who sets a great store by things being clean. The staff was uniformly very pleasant, but as mentioned above, I wasn't told on check in about all the amenities available in the hotel, which is a shame as the hotel offers a lot of amenities compared with others I have stayed in during my travels. I found out about them three days into my stay, thanks to Joanna, who, it is worth mentioning again, is a real star.

The hotel was centrally located and easy to get to by bus, train, or taxi. It was close to restaurants and convenience stores. The hotel provided easily accessed, free drinking water and ice as well as bottles to put the water in.

We had to ask them to come empty the trash and clean the room the third day we had been there. Nobody had come to clean prior to this. When we had checked in, we had been told they would clean every day unless we put out a "do not disturb" sign. We did not put out a sign, but our room was not cleaned.

AMAZING location, loved the fitness facility, loved the espresso machine in the common area and loved the Nespresso machine in my room! The bed was SUPER comfortable and the room was small but cozy. I also loved that the elevators were SUPER FAST and efficient - a small but important detail for someone who travels often. Shower got hot immediately and had decent pressure, and the toiletries provided were good quality. And for being in the heart of downtown, it was so quiet in the room! Very easy to sleep. The hotel has a very European vibe, right down to the fabulous British pub downstairs! The hallway layout is actually identical to a recent stay I had in Edinburgh, very quirky and fun.

I enjoyed my stay and have VERY few "complaints": The walls were quite thin, so i could hear my neighbor easily. But luckily they were not noisy neighbors at all. The shade on the window was difficult to shut, the cord was on the opposite side so as you shut it, you couldn't reach the cord anymore. There were long weird hallways to get to the fitness center, but once there it is quite nice, updated and clean with towels, a water station, and plenty of antibac wipes to keep everything clean.