Convenient location, friendly staff, useful to be able to eat in the restaurant in the evening

Being asked to pay for every course and every drink there and then at dinner instead of being able to pay for it all together at the end. Never had that before at a restaurant. They knew our room number, the room was secured with a credit card, we could have even charged the food to the room if we wanted to. So bringing the card machine to our table multiple times during dinner just seemed a bit odd. At breakfast we were told off by a staff member for going around the breakfast buffet in the wrong direction. There was no sign to say you had to go round in a certain direction, there was barely anyone else at the buffet so we weren't disrupting the flow. So again, it just seemed a bit odd!

The room was big, I asked for a king size bed, and clean. Well appointed. Tea and coffee in room. Quiet location of rooms away from the kitchen and event room. Friendly staff in reception and restaurant.

I personally found the evening meal not to my liking. I chose the Korean style tapas, 2 for £25, expensive for what it was. It had little taste and lots of calories. But my husband enjoyed it. And my brother had the set priced 3 course Jan special which he thought was good value. Wine expensive at £9.95 for a large glass of white.

easy access drive from A1, value for money, all staff were friendly and helpful. We trusted HolidayInn breakfast quality, but dining option was marvelous. We chose half board, dinner credit? no. They offer 3 course meal .... but we couldn't reach dessert.... we were so full. not posh restaurant service like a little food on a plate,but they serve good presentation, well balanced nutrition and volume! another impressed service was complementary in room refreshments. tea coffee biscuits on top of that glass bottled still water sparkling water, tin of pepsi, warkers crisps and kitkat! Holiday Inn you are so generous!

If only our room's floor were cleaned properly, our stay was perfect.

This hotel has a warm, friendly atmosphere, with truly wonderful staff who go out of their way to make you feel welcome. I loved the little reminders to smile scattered throughout—it adds a charming touch to the experience. The rooms are dated and a bit shabby but for the price you can’t complain. I did see a dog in reception so I’m guessing they may allow dogs in this hotel too although I can’t be certain I am just assuming. The breakfast was fab!!! Very delicious and again the staff are very friendly, exactly what you would expect from a hotel in the North East.

Attended for great north run also a wedding on that evening but in a separate room and dint nterefer with other guests, service was still excellent. Hotels decor a little tied but dont this put you off, bathrooms recently renewed and beds really comfy. Surprisingly food in the bar and grill was really good well above what I expected very tasty, guest had £22 meal deal and I has the £23 tapas option, ample portion sizes and very good quality. Really great. Breakfast was excellent, and put on fruit and water for runners in reception, nice touch.

Nothing all good

The reception staff were very welcoming and friendly, especially the lady with long, blonde hair (sorry, didn't catch her name). The room was clean and comfortable and the shower had great pressure. Free, fast WiFi. Lots of free parking. Supermarket (Asda) close by at The Galeries shopping centre.

Pillows were a little hard, but we did see that there was the option to request softer ones...we were just too tired to request them, as we arrived very late after attending a concert. A suggestion would be to have a soft and harder pillow on each bed. The metal tissue holder in the bathroom was rusty....could do with being changed.

I stay here regularly and thoroughly enjoy it. The reception staff are very kind and welcoming, I'm always greeted with a smile. On this stay I had a king room, the bed was huge and very comfortable. I slept like a log and woke up feeling refreshed. I went for the dinner, bed & breakfast option as I always do. The dinner was very good along with the service. as ever though, the stand out thing for me is the breakfast. so much choice and all perfectly cooked. Again, the staff at breakfast are very friendly and attentive. I would highly recommend this hotel to anyone and everyone.

Nothing.

The staff were amazing and really helpful. They were able to accommodate looking after my scooter that was dropped off whilst we were still in traffic. The hotel was clean and good facilities. Free car park and breakfast included.

Not all options were available at breakfast. We've stayed earlier in the year and one of the highlights was the breakfast with two types of sausage and two types of bacon. This time however there was only back bacon (no streaky bacon). Everything else was perfect though.

Room was clean, tidy and perfect for the three of us to stay the night before the Great North Run. The hotel is super easy to access from major roads and there is no road noise despite this proximity. Plenty of parking as well. The breakfast range was great, the hotel had organised an early start for all of us running to give us plenty of time to get to the start, and also provided water and fruit to go, which was very thoughtful.

No concerns or complaints about this hotel or our stay.

We stayed on new year's Eve. The hotel didn't have any events on so was very quiet which was just what we wanted. We were a bit shocked that the bar closed at 10pm though! The room was a good size, comfortable, and clean. Excellent value and super friendly staff.

When I booked I booked a twin and a king, and was clear we were bringing our dog. On arrival we were told he was only allowed in the twin room which messed up all our sleeping arrangements. I didn't have an issue with this but wish it had been clear on the booking so I could have just asked for two standard rooms instead.