Just book it. The views of the Matterhorn each morning at dawn outside the room window made the price worth it. Dinner was excellent both nights, and the waiting staff were approachable and knew interesting options for hiking. In the evenings, look out for the wild mountain goats they attract near to the hotel with salt. The funicular ride up is exciting and when the sky is clear the experience cannot be beaten.

Everything was excellent. Though on my final morning, I needed to leave on the first funicular down the mountain, which departs at 7:35 before breakfast typically starts. I had asked if an early breakfast was possible, and they declined. However, when the morning came, I went down early anyway and discovered that they had actually set breakfast up early for a Japanese tour group. I was able to eat early and catch the first train, but I was surprised the tour group had been offered early breakfast and I had not. Though I understand not wanting to set up breakfast just for a single traveller, I do wish I had been told that an early breakfast that day was possible. But this is a small point - overall a magnificent experience.

Unbelievably beautiful location on top of the Gornergrat, sweeping views, nature pure, super quiet and relaxing at night when the tourists have gone back down to Zermatt. Best stargazing ever from the viewpoint at night.

Just be aware that if a big snow storm hits in the winter, the Gornergrat Bahn might not run and then you are totally stuck up there in the hotel. Happened to us for 2 days. Bring a good book or some other entertainment and relax! The hotel provided a free lunch for the people trapped up there during those days.

The location was amazing the staff so attentive especially Peter.

Nothing

The Kulmhotel Gornergrat exceeded our expectations, but maybe not in the way you'd think. We visited the Gornergrat a few days before Christmas and had intended to ski during our stay. A totally random snow / wind storm hit Zermatt during our stay and we were literally completely snowed in to the hotel for 2 days (the Gornergratbahn was not running at all). This was the greatest blessing in disguise. The staff at the Gornergrat took the most amazing care of us and ensured we were comfortable, entertained, and well-fed. Our family spent the 2 days watching Christmas movies, drinking hot chocolate (a special chili hot chocolate courtesy of the staff!), and playing board games. What could have been a disaster turned into a surprise highlight. And, as the cherry on top, on our last day the sky opened up and we had the most stunning views of the Swiss alps and the Matterhorn. I would recommend this hotel and this team to anyone. Can't wait to go back again one day and remember the time we were snowed in. It's one of our favorite memories.

Location location love it we were also lucky to get access to the telescope because a representative from university of Zurich was at the hotel that day and gave all hotel guest a free tour with opportunity to see planets and galaxies through the telescope. Appreciate the university and the person for this amazing experience

Little pricey but it’s worth it. They should make a deal with the Gornergrat railway for hotel guest to get unlimited travel from Zermatt to the hotel. Like a stay pass of course with the fix cost.

Very good service, food provided for breakfast and dinner were more than enough with a different menu for dinner everyday that was impressive. Staff were friendly and kind, had direct access to the cog wheel train and the views were amazing - able to see the Matterhorn from your room or the viewpoint.

Accessibility can be difficult for someone who had limited mobility

Beautiful property, breath-taking views and an incredibly friendly and accommodating staff.

While the location is absolutely incredible, please consider that it will be slightly inconvenient to get to Zermatt proper. If you are there to ski, you will be in heaven as it is about as incredible of a ski-in ski-out property as you can get… but it comes at a cost of convenience.

We were truly amazed by the hotel, which offered breathtaking views of the Matterhorn. The staff members were exceptionally courteous and friendly, contributing to an overall great experience during our trip.

Although the dinners could have been better, as the food was quite basic and lacked flavor according to our taste, we did have a mixed experience. Despite my wife's dietary restrictions (no red meat or chicken) which were communicated to the hotel beforehand, they were unable to accommodate her needs on the first night. However, the following two nights proved to be satisfactory in terms of meal options.

The view is amazing! The half board was really worth it considering location of the hotel and the quality of food.

It would help if there were any discounts for the train service to the hotel. The hotel is accessible only by Gornergrat train and it's 100$ roundtrip from the Zermatt and it adds on

Position is fabulous ,the view is mesmerising ,the staff are friendly and efficient .Desk manager young man is brilliant.Jesse took us on a tour of the telescope in the dome and we saw the working of the observatory .Don’t miss seeing the stars with a man who can answer all questions relating to astronomy .Housekeepers are good at their job and made our two singles into a comfortable double bed

No character in the rooms .Very basic furniture . We sent three emails and told the restaurant crew about our requests but the Vegetarian food was poor .Breakfast was fine and one night we had a great salad .Luke warm soup ,cold milky ravioli so during the day we paid for good hot food downstairs in the restaurant open to the public .