Beautiful location, looking over a great view and such close proximity to Albert Dock Great, helpful staff, they left me a cute balloon on the bed as we were visiting for our anniversary. Small detail but did make me smile Open, modern, relatively clean

Unfortunately, the water pressure in the shower was so bad (on the 10th floor) that it would not wash out my shampoo. The staff, however, are so helpful and changed my room immediately to a bigger suite. There was also some unwashed cutlery which were not to the standard of the rest of the room which was otherwise quite clean!

All the staff at the hotel was very nice, professional and friendly, from the reception to the restaurant! Merci Véronique Muller and Catherine Holywood STAYED AT THE HOTEL FROM 18/4/24 TO 21/04/24

We have stayed at a few Liverpool hotels and this is definitely our new favourite. Our room was bright, spacious and modern. The bed was huge and comfortable. Love the bolster pillows - genius - and where else can I have a shower whilst having a view of the River Mersey? Staff were friendly and efficient and the food in the restaurant was amazing. We had breakfast in our room on the day we left - what a feast! Thank you to everyone at the hotel for making the first days of our New Year so relaxing and comfortable. We will be back!

Absolutely nothing.

Great Location from city noise and very comfortable beds

Nothing

The location was brilliant, just a short walk to the Mersey, riverside sights, museum, ferry terminal and Albert dock. We had a lovely view from the 15th floor of our surroundings. 3 convenience stores nearby and discounted secure car park. The staff were lovely, very helpful, pleasant and polite. The hotel was immaculate and the food was delicious. There were 3 very smooth and speedy lifts to all floors with a 360 sky bar on the top floor. We had a free mini bar in our room, a garment steamer, tea and coffee making facilities with a small table and two chairs. The bed was huge and very comfortable. We will definitely book again for our next trip to Liverpool, fab u loud!!!!

There was absolutely nothing we didn’t like!

The messaging service to notify you when the room was ready is absolutely magnificent! We checked in at 13.30 and therefore didn't miss the beginning of the music festival we were attending. And then when we arrived we had been upgraded to a studio room, bingo!!! The free mini bar has a couple of beers plus lots of soft drink choices, very welcome. Massive comfy beds, and everything spotlessly clean. Absolutely silent, there was no noise from the street, which i'm aware other hotels in this area can suffer from. In fact this was one of the main reasons for choosing this hotel. Great buffet breakfast too, with excellent coffee.

The duvet is very lightweight so we had to turn up the temp in the room. Not a problem if you are organized and do it BEFORE you go to bed....

The room had an amazing floor length window with an amazing view of the river Mersey. The room was clean, large sized bed, with seating, fridge, separate toilet and open plan sink and shower, with hairdryer. It was free drinks in the fridge, the breakfast had continental options, fruit, youghurt, cereal and hot English breakfast options - as gluten free person they also had clear signs on what was available and had options for me to enjoy without being limited. It had a sky bar at the top of the hotel, easy check out and a photo booth in the entrance. It is 5 min walk from the harbour roughly so right near the liver building, beatles statue etc The heating worked well

The duvet was quite thin (having spare blankets would take it to the next level) as prefer 7.5 tog or above was about 2.5 tog in thinness etc

Great views. Complimentary water and soft drinks in the room. What was most exceptional was the hotel offer an online advance check in and once the room is ready they email to let you know, I was in the room at 10:30am, rarely check in before 2pm in any other hotel. Also 12 Noon check out which is increasingly uncommon (I left around 10 am hoping someone else could benefit from the early check in). I’m sure this won’t work out all the time, but the fact that the hotel try to facilitate this option demonstrates they are customer focused. Made my day after a 4.30am start to catch my flight.

shower in the room was a little strange, but fine as I was traveling solo.

Spacious and comfy bed, generous room size (some with nice views). Close to city centre, bars & shops. Room service from main restaurant available (menu options available via room TV. Walkable distance to Football stadiums. NCP available but not too close to hotel. short stay street available for arrival but would need to move to long stay after check in.

Not to sure about the shower being in view of the main room even with frosted/privacy glass. Parking not available at site but short stay street parking available. Price is a little steep but its city centre and decent standard.

Good view of river from room, room clean with large comfortable bed. Plenty of choice of foods for breakfast. Hotel in good location to access the sights of the city in short walking distance. Used car park next door which was good value. Receptionist helpful on providing information on the location of places to visit.

Unable to get a table at hotel restaurant two of the four nights of our mid week stay without an hours wait. Room had a door to the adjoining room through which you could hear the occasional noise (e.g. hairdryer).