Location was great, lobby and bar area was lovely and staff were very nice

Poor air con in room made it uncomfortably hot and housekeeping on 2nd day weren’t very thorough cleaning / making up the room

Good location, 10 mins walk from city center and 1 hr walk to Anfield stadium. SPA center on facility. Comfortable rooms furbished in Radisson style. Great english breakfast.

SPA working hours are not really convenient, open 8:00 closes at 07:30 pm. Normally day time I'm away and chilling in SPA just before going to bed. So you need to plan to go there sometime during a day. However this is quite subjective since someone may prefer different SPA timing. Windows are quite small, especially taking into UK often cloudy weather room natural lighting is quire poor

The hotel was lovely and clean, the staff were very helpful and friendly. The breakfast had a lot of different options, we opted for the cooked buffet breakfast, everything was really nice and always plenty there. The location of the hotel was great, we booked for a concert in the olympia, it was walking distance from the hotel aswell as lime Street station and the centre. The spa facilities was included in the price, there was also no booking for this during the stay so we were able to go whenever we wanted.

The jacuzzi wasn't working when we were there but that was the only thing I didn't like about our stay. Would defo return though.

We liked the room. Bed was comfortable. It was quiet and no outside noise. Everything was spotless. We enjoyed the pool and jacuzzi, water temperature could have been warmer though. Decent selection at breakfast. Really tasty apple juice and tasty bacon and scrambled eggs. We booked on a specially good price so it was great for what we paid.

The breakfast could have been warmer. We arrived just before 9.30 and everything but the beans was cold. Tasty, but cold. Coffee wasn't great from the machine. Sausages also weren't great. The pool room could do with someone to check on it more frequently. This hotel is not worth the higher prices charged at peak times.

Room rate was very good value for money. Especially as it included the excellent breakfast. The room was a good size and the large TV was appreciated. Shower was good (both water pressure and the temperature) and there was plenty of storage plus a comfy arm chair in the room.

I found the mattresses and the pillows were too soft and there were no extra pillows provided. While multiple TV channels were available, there were many Freeview channels that were not. Also, the small step up into the bathroom could have easily caused a trip or toe stubbing injury. Maybe this feature could be highlighted on the bathroom door?

The hotel was in a quiet location, yet within walking distance to the city sights and attractions. The room was pleasant, a good size, a great temperature, had spacious bathroom, comfortable beds, good size TV and most importantly a kettle. The White Bar was great to sit in the evening and chat with family and friends and wasn't too expensive.

The sofa in the lobby/bar area was grubby, stained and not very comfortable when sitting, drinking from the bar and chatting with friends. The lack of information for a Vegan breakfast was disappointing and therefore we declined the option. It would have been great if staff had mentioned that the 'Western Approaches Museum' and the City 'Hop On/Hop Off' Stop were at the bottom of the road. The taxi request was awkward as we were a party of 5 with cases and they could not accommodate us.

I had requested a bottle of sparkling wine for my Son's stay as a 21st birthday surprise. I spoke to receptionist via phone on the 10th and my request was confirmed. I was made aware that I couldn't pre pay this so i had arranged for my Son's girlfriend to pay on check in. The payment wasn't requested on check in and thought it would be requested on check out. However my son told me there was a card and 2 vouchers for drinks. The drinks were limited to beer and wine. Whilst we appreciated this gesture it wasn't what expected and pre arranged. As this was a surprise for my Son who recently lost his Dad to cancer, I was hoping to enhance his stay. I am very disappointed.

After what seemed like an eternity apart, myself and my partner wanted somewhere special to spend the night as a get away from reality, I don’t think we could have chosen a better location! We purposefully upgraded to the premium room but it was worth it! Comfortable isn’t the word, we had an amazing night sleep, after a great night out catching up and talking about our lives. The hotel is very quiet inside, you wouldn’t know that there were other guests unless you bumped into them, the reception staff are excellent and very attentive! Breakfast was also really good, it is just a buffet style but a lot to choose from and good quality products!

No faults at all!

Property was stylish and modern, really comfy beds and lovely temperature in the room

The fact that on arrival the hotel had no recollection of my booking through booking.com even though I booked it 3 months prior to arrival. Luckily they had space and put it through at the same price but it has made me question whether or not my future bookings with booking.com are being sent to the hotel or not. Never had this problem before but it’s certainly made me question the foundations of the business as that’s their job.

Room - very quiet, clean, very comfortable beds, linen was soft and towels were lovely and large. Breakfast - A good choice of foods - only thing missing was berries and fat free yogurt. Staff very attentive- used tables cleared quickly. We liked the location being away from the town centre. A friend recommended this hotel, we all agreed on being a great choice. We felt very safe in the rooms at night, loved that you need the key to get into the lift.

It would have been nice to have a mini fridge. Also water bottles replaced each day. Sweet biscuit each day too.🤞