Good location

The rooms were a bit too small, but that was to be expected. What bothered me the most was that you could hear other people talking on the hallway and they could hear you as well from inside your room, so privacy was an issue. Also we noticed a lot of dust on the walls next to the bed, spots you should also be wary of from now on.

Breakfast and staff in cafe and room service

The front office staff can smile with and show some courtesy towards the guests, rather than being like the robot that they have in the lobby. If the line is long, they don't need to panic and ignore the guests, smile, and ask how they are and tell them they will come to serve them quickly. Seeing the staff panicking is the last thing a guest wants to see after a long travel

everything you needed. nothing you didn’t

they don’t answer the phone.

Good location, nice restaurant. The room is the tiniest I've ever been, but it had everything needed. Even more. The hairdryer was a good one with power, not like the typical hotel, useless types. Umbrella, torch, coffee, slipper, just to mention other nice additions provided in the room.

The food in the restaurant was medium, was disappointed. (Breakfast was good, and cocktails very good). The bed was not comfortable for me, too soft. Was also strange that only huge towels were provided, but no small hand towels.

The location is close to the metro. The staff were helpful. The concept and the robots were fun. We had Yolanda deliver some towels. The facility was clean and the breakfast had a great variety of choices.. The bed was comfortable. With good linens. The view was great. I like that they supplied you with as many free water bottles that you desired

The rooms were extremely humid. The air conditioning only worked when you were in your room so the heat and humidity would build during the day. Everything left in the room felt damp.

We like the robot service dan the location

We should pay 15 dollar for each cleaning service. And they charge us 3 times, but the only really clean and make up the bed 1 time

From the reception staff to the house keeping personnel, they are very welcoming and friendly. Great customer service.

1. They don't make up room daily Only if you stay more than 2 nights, and on the 3rd night. With the price that we are paying it is about the same as some other big brand hotel in Orchard road which they offer daily room service to ensure the guest have a more pleasant stay. 2. The room have a little bit of moldy smell 3. Toilet blind have some spot stain which make the room presentation not perfect.

Extremely friendly and helpful staff at the front desk. Super convenient location, on Orchard, full of coffees and restaurants walking distance yet not in a noisy or super busy are at all.

Found restaurant a bit pricey, and food/drinks were not as great! Rooms are a little small, I don't think a couple or two people could fit comfortably. But if you're traveling solo and for a couple of days, its perfect!

Compact but good comfortable rooms

The check-in proces is a bit troublesome and error-prone but luckily there is nice staff to take care of it

The location of the hotel was excellent, surrounded by malls which made it really easy to find places to eat. The room was cosy, I really like the rain shower and bidet.

The room was quite small, there was limited walking space. The bed would also 'sink' to one side if the other party was heavier