Staff were very friendly and helpful. They were very professional and patient when dealing with a rude guest and they handled a difficult situation very well Good sized room for a city hotel. Food was really good

No hairdryer in room /Toilet flush was a bit dodgy Both issues dealt with

The deluxe room is well furnished and comfortable

The breakfast quality and quantity was basic. The breakfast hall is not spacious enough nor aired properly and gets very easilty crowded. There are some signs indicating which rush hours we should avoid having brakfast, but this makes no sense when you are on a business trip. Overall, such a large and 4-star hotel should offer larger halls, more variety and higher quality of breakfast.

We went to the candlelight concert at the castle in the parc l'orangerie. It was only a few minutes away, so it worked out great for us.

I don't know how I got a handicapped room. Probably did not pay attention on the reservation. Ordinarily I would ask for the change, but I was in a hurry to get to the concert. It would have been nice, if someone at the reception mention to us that we were getting handicapped room since no one in our party was disabled.

The beds are so comfy and the pillows and linen incredible… the room was stylishly decorated and a typical hotel I used to stay in for work. As a family stay, we were very comfortable. When we arrived, our room had two singles pushed together with a king mattress topper. I called to ask for a proper king and the manager responded immediately. We also had a 3rd bed added to the children’s room and and all was done when we arrived.

The boom-gate cannot be opened from reception which is a massive problem when you have an apocalyptic storm and a right hand drive car. We called reception to open for us but they didn’t explain and I had a second shower, a useless wet qr code and was pretty annoyed. Other than that, we had no complaint.

Room was par with Hilton reputation. Location is good for tourism - not too far from center. Nearby private parking saves the day if hotel parking is full.

Construction around was not appealing. Could not use hotel parking - this needs to be specified as I was told that parking is always available, we just need to pull up - so disappointed there. Front desk was very business like.

Clean, new renovation.

1. they demand ! A physical card….. I offered the wallet ( electronical), no didn’t work.. the receptionist A… was really nervous, made me stop laughing ( said I laugh about him, didn’t let me speak). It’s such an old style system in a rather big and famous hotel chain. A bit disappointing. He also threatened me that can’t check in without the card . Else- cool property for a rather low price

Right by event center for the annual wine festival. Short walk to tram stop into town center. Dinner at restaurant was reasonably priced and food received quickly

Told parking would be available in hotel lot at reduced rate, but when arrived, itt was full due to the wine festival. Used multistory car park for higher price. Hotel is older, rooms could use upgrades.

Straightforward hotel with good facilities and excellent staff.

Only thing that let it down was a strange buzz in the evening and into the night which became quite loud at bedtime. Very noticeable throughout the second floor.

room was very clean and there was an extra bed for my child in the room when we arrived, although we did not request it. Staff are friendly and we received a 50% discount on parking because we booked through Booking.com.

breakfast options were a little limited. the hotel is not directly in the city center but we had a car so was no problem for us.

The Hotel is situated in a very quiet place not far away from the S-Bahn station with a big parking place and the possibility to part even o n the street without to pay. Breakfast was various and tasty. Rooms are very spacious and very clean a double room is more than enough for a family with 1 child.

when there are big group of tourists the breakfast can be served only at the certain hour otherwise it is unlikely to find a free table. Also at the lobby bar they not serving any cocktails only normal drinks.