Perfect location, room size was okay. Staff was extremely welcoming- we arrived very early (around 9 am) and we were able to get our room, even though we didnt ask for earlier check in and would have been happy just to give our luggage away. Breakfast selection was not the biggest, but the quality was great and everything was fresh, so I would say thats even more important. Room was cleaned every day. Our windows were facing the street and even though there was an intersection right in front of our windows, the street noise didnt bother us. Of course with a hotel in downtown you have to consider with somewhat traffic noise, but in our opinion the windows were enough soundproof.

Carpets cleanliness was rather questionable. We had a crawling baby with us, thats why we noticed it.

So close city centre and public transport. Breakfast is really nice

Elevators are not enough especially during peak time. Sometimes we had to wait more than 10min and we couldnt use stairs bcz we have baby. They cant put new ones but maybe change their logic to better use.

The breakfast is very tasty and accommodated people from different cultures which is really nice (Very diverse). The location is great because it was a movable distance to the Christmas market, tv tower, Berlin dom, station and most popular stores. There is also a tram stop right in front of the hotel which I think is great.

The location of the hotel is excellent - it is near public transport, walking distance to everything in the city centre, and all the nice eateries in Prenzlauer Berg are easily accessible. As out room faced the courtyard, it was surprisingly quiet, considering that the hotel is by a busy road. Breakfast is plentiful, even though the selection is a bit generic.

Elevators are a bit slow at times, so being on a higher floor can be somewhat annoying. A bit more attention to detail might be nice - for example, at breakfast, the fruit salad was frozen solid one morning.

Room was comfortable and well stocked with hairdryer, iron, coffee/tea facilities and air con. Breakfast buffet was exceptional - wide variety of food for all tastes - cereal, fruit, salads, cold meats, hot food, pancakes, pastries, breads, yoghurts - however the waffle iron was a hit with my youngest child! Food was replenished quickly despite the rush between 8.30 and 9.30. It’s served between 6am and 11am so you’ve plenty of time. Staff were friendly and accommodating- our room was ready before the official check in time which was great and the luggage storage facility was offered to us in our final day. The hotel location is fantastic- 3 minute walk to alexanderplatz which is well connected with trains, buses and trains for exploring Berlin. The platz itself is very lively with shopping, dining and entertainment options on offer.

It would be great if the hotel had a restaurant for lunch and evening meals. There are options nearby though so it’s not a major disadvantage.

The breakfast was very good. There were many varieties for the food that was served and they tasted good as well. The room of the hotel was equipped and fine. The location is very good. The train station is just in front of the hotel which makes it super easy to access everywhere.

The room for breakfast: The tables beside the windows were not very cozy and comfortable as the cold wind passed through the windows. The room at the hotel we stayed in: The room we had was a family room but still I found it a bit small. During our 6 days of stay, our sheets were never changed which I was expecting the sheets were changed once. Even when the beds were made everyday, the stray of hair on it was not taken. Also, during the 6 days, not once the floor was vacuumed. There were litter on the floor during the whole stay.

Good, clean room with very comfortable beds. Nice ensuite, great shower pressure. Great large TV screen. Great breakfast, wonderful variety of fresh fruits, yoghurts, nuts and seeds. Freshly baked goods, including delicious chocolate cake and marble cake. Cooked and cold meats and a very good selection of vegetarian and vegan options. I noticed many non-dairy options, oat/soy/almond milk and yoghurt also. Waffle maker a great hit with the children and Nutella pump! 🤣 Lovely coffee from.machine. A great, central.location for seeing Berlin. Alexanderplatz has a host of shop and food options. We ate at two great restaurants, Piazza Rossa and Palm Beach - nice family friendly spots. Tram and Bus stops nearby for further travel, a great trip to the Zoo and Aquarium. Berlin Cathedral and museum island only a short walk and absolutely stunning!

Rooms are only cleaned on alternative days, I requested milk sachets on the second day, for making coffee in our room.and they weren't delivered. We booked two rooms, as a family of six, and they weren't next to each other. ☹️

The staff and the breakfast, they so nice

Good drinking water in the room

Hotel was very well located, clean, warm and friendly.

The breakfast area is extremely small for the number of guests. Tensions were extremely high at times when guests were waiting for food refills or just trying to get past each other. There was not enough utensils for the amount of guests.... Breakfast time felt like a mission at times, whereas it should be the relaxing start to your day. Noise from the front side of the hotel, where the tram stop is located was loud at times. Not a lot the hotel can do about it. It can disrupt your sleep. But overall, the room was comfortable and cosy.

Room was clean and well equipped with kettle and coffee etc. It would have been helpful to have had water or access to water for kettle. Shower was excellent and towels changed daily.

When I asked why there was such a huge police presence in the square at Alexanderplatz, I was told it was nothing - it was normal. This was not true as prior to the day this happened there were no police visible, or after. I was concerned as there were lots of police vans and the area did not feel safe. Your member of staff should have found out what was happening and not merely dismissed me as a neurotic woman. Very upset about this and spoke to another member of staff who was a lot more reassuring. For this reason - a very important one of safety - I was not happy with this response and member of staff.