Perfect location near Subway and is located next to many transport and food facilities, restaurants, cafes. Room and shower with a lot of space, clean .Basic breakfast

There isn't a smoking area inside the hotel area despite the fact that actually there is an open yard where smoking is not allowed same for the rooms. This is forcing any smoker to being outside hotel front door even in early morning hours and makes it really unpleasant experience for smokers that have to get out every time to just do something normal that could be easily done inside the internal yard.. was too annoying that every time we had to be outside the whole hotel to smoke. I am not sure if in Berlin this is normal but in other hotels in Europe never had this problem of absence of a place located inside hotel boundaries for smokers.

Excellent location. Clean, inviting design. Accommodating staff. Great breakfast with gluten free bread available.

The lift was out of order. A big problem for my husband who has mobility problems. We were relocated to the first floor (second level) and had assistance with luggage when we arrived. No help available at check out and the daily challenge for my husband was pretty exhausting. There was no communication before hand so that we could make other arrangements.

I am very appreciative of the assistance and empathy I received from the gentleman on the front desk the evening of September 7 when I experienced some medical difficulty due to the intense heat in Berlin that day. He was very helpful in getting me ice and eventually calling the ambulance, and I am so grateful it was him who was on duty that night. Please let him know my bicycle trip went well! The breakfast buffet was excellent, so plentiful and clean, and the staff were very efficient and welcoming. Having the breakfast buffet to start the tourist day was a big reason for us to choose Hotel 38.

It was unfortunate the elevator suffered a serious breakdown over the September 7 and 8 weekend. The staff did react well enough to assisting with baggage transport down the steps.

This is a lovely, boutique hotel in Berlin's Mitte, in easy strolling distance of transport links, bars and restaurants. It's a superb location to be based in if you want to explore the city, particularly the arty and creative sector where the hotel is located. Great shower, comfy beds (notwithstanding Berlin pillows!) and a good buffet breakfast.

There was no air conditioning in our room (Room C), just an electric fan which was okay but in temperatures of 33-34C, air conditioning is essential. Although the breakfast was beautifully presented and top quality, it became tedious after four mornings.

Hotel 38 is well presented and my room was super clean and tidy when I arrived. The location is fabulous and the breakfast is lovely. I liked being able to sit outside on the terrace. Check in was effortless. Staff are all friendly and polite.

Check out was confusing as a non-German speaking individual leaving before 7am (I didn’t understand the form at all). The complimentary coffee in the room was awful - not sure if the machine I had was broken but it was just a cup of brown, bitty water… not much of a coffee at all! Also, I wish breakfast started a little earlier than 8 (not sure if this is just a weekend thing though?) My room faced onto the road so was a little loud with the s-Bahn but the windows did a good job at drowning most of it out.

Room - spacious, very comfy bedding except the pillows are not fluffy, bathroom was also very good (water pressure, quality of materials very good) Breakfast - 2 point out of 5 - not very interesting, it's a decent buffet, I find it disappointing to see Nescafe for the breakfast buffet in a hotel where you pay 200 EUR per night. They could make a good filter coffee at least. Location - great

The receptionist was a very nice, welcoming, talkative gentleman There was another woman again in the reception team I guess, she was super rude, and one of my family members was late for check out. Instead of calling the room, or going to the room, she kept coming back to us and annoying us, speaking very mad, impolitely - as if I managed everyone else's room. She should learn manners ;)

Free bag storage available to use. Easy access to transport. Like that the windows can open for fresh air. Clean room and comfortable bed.

The lift was not operating and our room was up 4 flights of stairs (The staff carried our bags up, i am afraid we made noise getting our bags back down the stairs early more hours). pillows were flat but they provided extra when asked. room was very small, only space for one suitcase really.

The location was great and the quality of the free breakfast was a nice surprise. The room was functional and clean.

We were on the third floor and the elevator didn’t work. While not a problem to walk up and down the stairs, lugging up 2 over-packed suitcases and smaller bags was quite a chore for a pair of 68 year olds. We had the impression that the elevator was not going to be repaired any time soon as it had been out of order for at least 2 weeks and the person at reception didn’t seem to have an idea when it would be repaired

I liked this place very much, everything was perfect, starting from its location to the cleanness of the room. The staff are amazing — helpful, welcoming, always ready to solve any issue which occurs. Breakfast is good, I’m vegetarian and was pretty comfortable with the meal options they provided. Special thanks to the tea from samovar ❤️😃 The interior design of the hotel is so stylish, it was pleasure to stay there. The room itself was super comfortable, I literally have nothing to complain about. Scent, cleanness, bed sheets, interior, bath, space — everything was great, all the necessities were by hand. The location is also convenient, 17 mins walk to the Gates, the area is safe and clean, there are many nice places to eat out, REWE right on the corner, pharmacy in case you need it, coffee shops. In addition to this, S-Bahn, Tram, Bus and U-Bahn stations can be reached within 2-5 mins from the hotel.

The wait before check-in was a little bit long, but even given that the staff still did their best to accommodate me as soon as possible before the official check-in hour (3 pm). During the wait time I could sit in the lobby, drink coffee and work, for additional price (8 euro) I also had breakfast.

The free breakfast in the morning was phenomenal. They put out a wonderful array of food, juices, cereals cold meats, breads, rolls, coffee, tea, etc. and the staff always keep everything replenished. They were very efficient in cleaning off tables also to make room for more guests.

The bathroom shower, essentially a wet room, with no door for privacy and the sink was waaaaay too big for the counter space it was on. The sink was not a good design at all. Water tended to splash everywhere and there was no room at all around the sink to put any of your toiletries. Smaller sinks would work best.