Overall good experience. Great location at walking distance to the key sightseeing places. Small but rather comfy room with bath. Own spacy parking with relatively fair cost considering the location - 20 EUR per 24 hrs. Worth taking the breakfast if you are travelling with kids. Not only because of the varieties but cost-wise as well. For example, a family with two kids (2 adults + 2 kids) will pay : 4 EUR per kid + 27 EUR per adult = 62 EUR. Yeah, not too cheap, but again, trying to find a better one in this area could be a challenge.

Nothing major to mention except the air conditioning system in the room, which way working (or not working at all) was odd. Considering all parameters together - definitely one of the high priority places to stay for a short period.

Breakfast was excellent. Plenty of variety. The safe worked very easily. The umbrellas were handy.

For the price of this hotel and a request for two beds, Novotel Berlin should be able to provide more than a pullout couch as a second bed. Even a cheap hotel will offer two twin or two queen size beds. When we requested two beds, at no point were we informed that one bed would be a pullout couch. Very disappointed. Housekeeping could use a bit of education on customer service. We had to ask the desk for extra coffee each night, and one night we had to get towels and Kleenex from the front desk.

The staff were great throughout ensuring that the guests were comfortable and were getting a great service. At breakfast time all the staff were great but Diane ( hopefully spelling is correct) was exceptional going the extra mile to ensure the runners before and after the marathon were okay. Congratulating us. I even got a bouquet of flowers at my breakfast table congratulating me for completing the Berlin marathon. The bed was comfortable, hotel within walking distance to monuments and museums and the U( underground) Would stay again. Stayed from 26th September to 3rd October. Thank you 🙏🙏🙏

N/A

The fantastic help of Johannes, front desk, during our stay there. Regarding the hotel their availability to receive families (rooms by four persons), and their fantastic location, very near to the subway and interesting places.

The room assigned to us required a deep cleaning of their carpet, or replace their carpet. Under and behind the furnitures need to pass the aspirator. We arrived two hours before the check inn, the first receptionist (he) that receive us didn’t help us delivering soon our room, I can understand the unavailability of rooms, however he also didn’t help to save our luggage to take a lunch with our daughters.

Our room was quite large by German standards. It was clean, comfortable, and well appointed. There is a bus stop close by, but it only serves one route. We paid extra for breakfast which was great. Very large buffet. Most items stayed the same, but there was some variation from day to day. There's also a small kids play area in the lobby, which was nice for when the adults had a drink in the bar area.

Parking is an extra 20 Euro a day. The garage is only 1.9m high and it wouldn't fit our camper van. We managed to get some street parking just behind the hotel, it was about 40 Euro a day, but Sunday is free.

We used the hotel just for sleeping and bathroom. As we did not use restaurant, it is hard to tell about the food. People on reception were eager to help us during the stay, especially on check-in. The location was awesome. We were able to reach the main destinations on foot and the others by public transportation. The room was large enough for a family of 3, one of which is a 3-year-old child. Safe is a good detail for ones leaving valuables in the room. Overall rating is great.

There was not enough space in wardrobe to unpack stuff out of our luggage, so be prepared accordingly. While there was a plug socket on one side of the bed, it was not possible to reach the electricity on the other side. One must use sockets at the desk side for electricity.

The room was clean and was exactly what we needed, the location wasn’t too far from the main centre and the route to get there was fairly straightforward, and close enough to tram stops to be convenient.

Initially thought we’d booked breakfast, but found out on the day we hadn’t, and left adding it on due to breakfast being over £20 each per breakfast, way too pricy in comparison to the cost of the room, and room could have been a bit bigger, although we did have a sofa bed made up so that might be where the extra space would have come from.

We stayed for 3 Nights to celebrate my wife’s Birthday. The hotel staff arranged a surprise cake on the request, and they did so free of charge! That was a pleasant surprise! The staff were always friendly and helpful and we had a really pleasant stay and would definitely come back. Location is very good, walking distance from Spittelmarkt U-barn, bus 200 station and Alexanderplatz. So very attractive location.

Rooms could be bigger. Parking is available but at a price of 20€ per day which I found to be on expensive side. I realise it’s a metropolis but I think parking for guests should be free of cost.

The location was very good since the bus 200 that goes through potsdamer platz to berlin zoo and in the opposite direction to alexander platz, was running every 12-15 minutes right outside the hotel. We could store our bags without any cost in the locker room, so we could go early on check in day to leave our bags and explore the city. We came later that night at 21.00 and checked in to our room. We did that also on our check out day. We checked out early and came back to the hotel when it was our time to leave Berlin.

I found the price of the breakfast too high at €27 for adults even though kids pay only €4. We did not get the breakfast so i dont know what it offered.

Excellent location. 5-10min walk to Alexanderplatz. 10-15mins to Brandenburg Gate. Very close to the shopping areas and plenty of restaurants all within short walking distance. Public transport systems are also all very near by. Berlin day tour bus drop/pickup 5mins walk. Parking is secure and spacious below hotel. 20euro a day. Rooms are big. Beds were firm and comfortable. The pillows did not suit my preference but were decent. Staff are friendly and efficient. The breakfast is sufficient, good quality but could be better if more options and variety was added. Minibar items were free of charge. It’s an excellent hotel especially if traveling with children.

Nothing really.