Fabulous location, right on the canal in the Speicherstadt and I had a lovely view out towards the nearby church as well. Staff were extremely friendly and helpful at check-in. Room was spacious, and I think the shower was the best I've ever used in a hotel!

The "air conditioning" unit would only let me adjust it by a couple of degrees (think 20°C was the lowest). In the day, I'd leave the windows open to cool it down naturally instead, but wanted them shut at night (early in the morning once the traffic on the main road started it was waking me up with windows open). One night I woke up sweating, to see the temperature was showing as 23°C - I assume the air con had reset itself perhaps?? At that point I had to throw the windows open and deal with the noise. Such a shame because otherwise the hotel was absolutely perfect!!

The rooms were very cozy and had a good and spacious layout. We also really enjoyed the restaurant area where breakfast was served and found the atmosphere very warm. Breakfast itself was fantastic, not crazy amounts of food but well selected and also good options for vegetarians. Coffee was very good too.

Probably the bar area. We went down for a drink but it was just lacking atmosphere and intimacy that was found everywhere else. Even the seating area next to the reception was cozier. It probably just needs a bit of attention, dim lights, a bit more mellow music to turn it around.

Great location. Walking distance to all of the city. The room was very well appointed, even though quite small. Great staff and great bar.

I expect a hotel of this quality to have a decent hairdryer in the room. This one was a flimsy travel hairdryer which kept overheating and cutting out. People rely on hotels having a decent hairdryer because they don't bring one with them due to weight restrictions on flights. It's a very small issue but needs to be said.

The property is in the Speicherstadt and is right on the waterway. The room was very nice inside with a large, comfortable bed, walk-in closet, and great view. The walk to the breakfast restaurant includes a section over the waterway that the tour boats traverse. The staff were helpful and found a free toiletry kit for an item I ran out of.

The room 502 is near the service elevator and I could hear the cleaning staff in the mid-morning going through the doorway to the guest hallway. I opened the door and looked out to see if someone had knocked on the door and then decided to ignore the sounds.

This place rocks! The location was perfect for us, there's a ton of things to see right within walking distance. The room that we had was very nicely furnished and had plenty of room and comfortable features. Although it's a bit expensive, it felt like it was justified. There was always someone at the front desk to ask questions and give directions, it just felt very high end. Again, we found the location to be very enchanting near the canals, with tons of restaurants within walking distance. The metro is also very close by and there is absolutely no problem getting around the town.

We liked everything!

The staff is exceptionally professional, efficient and kind. Location is well positioned to explore, primarily Speicherstadt but other parts of the city as well. Gym is small, but new, with a view on Speicherstadt canals. SPA are with relaxation room and sauna is clean and comfortable, two types of saunas finish and IR. Will stay with AMERON Hamburg again!

Nothing to explicitly point out. If needed to be picky the room temperature was initially a bit low, however was easy to regulate through AC heating

•The location •The room and the view •The coffee machine in the room •Early check-in opportunity (thanks for that)

•Coffee cream/milk seemed not to be renewed on our arrival (the next day it was renewed). Also, we recognized that one of the sugar packages was open (left like that) in the kit. Maybe the coffee kit should be checked more regularly. •One bottle of water is never enough for two people. When we asked for the second one, it has been mentioned as it is a favor for that time which was not acceptable for a double room + especially with the coffee machine. For the third bottle, we are advised to buy a bottle then we bought a big one from the bar. •The sanitary bag was not refilled.

The staff were very friendly and the room was great. It was very clean and despite being out towards the road it wasn’t noisy. The hotel is in a great location and I’m told is the only hotel in the Speicherstadt. You can walk pretty much anywhere from there. Having the car park next door was great. I definitely want to go back.

Not sure about the bathroom not having a door or having two TVs in the room. One kept switching on when changing channel on the other one.

Breakfast was beyond expectations. Sweet and savory selections all excellent. Lots of fruit and greens as well, five types of yogurt!

I had ordered some candy that is only available in the Hamburg area to be delivered to the hotel. Unfortunately it hadn’t arrived on the last day we were there and I asked if the hotel could send it on if it arrived after our departure. One clerk, very polite, said they would check with his colleagues. Of course we would have paid the charges. Another employee, upon overhearing us, immediately said no, they could not send it on, they were not a post office. We were taken aback but made a joke and said it was candy and they could all enjoy it. But frankly, we didn’t appreciate the lack of hospitality on the part of the one employee.

There are a lot of attractions in the immediate vicinity of the hotel, like the International Maritime Museum Hamburg and the Speicherstadt. It's easy to go either to the Hafencity, the city center and the Landungsbrücken.

The breakfast was too expensive and I decided to eat outside instead. I used the fitness room, and the display for the stepper had a framerate of < 0.5 fps. There's a major road with 6 lanes right in front of the hotel with too much traffic noise.