Staff was great, particularly the bellman. They stored our luggage and put it in the room when ready. He remembered our name when we left two days later. Room size was great. Location is close to the train station, and an easy walk to the square.

Good location, very friendly and helpful staff. Comfortable beds.

No parking available at the hotel. You need to park at the public parking nearby. Even though it is close by walking, with the car, you need to make multiple tours around to go and back to hotel. Breakfast is not included and 25 Eur/person additional cost. For a hotel at this price level, breakfast should have been included. As it is very close to the bahnhof, during the night there were a lot of noises outside, both trains and loud people.

Our experience at the hotel and in the room was lovely. Staff was WONDERFUL. So helpful and gave excellent recommendations for eating out and traveling to and fro on the trains. Daily room cleaning was great. Loved the sconces on the walls in our room. The old world sink and bathroom was such a nice change from all the modern finishes most hotels put in nowadays. It was absolutely charming! Just the right amount of furniture and also a nice desk to use during the stay. Our room also had a cozy little sofa to relax on instead of the bed only. Plenty of storage space and a bathtub. Turndown and chocolates would have been a nice touch :) Overall, we loved our time here.

The breakfast was really lacking. Options were ok. The coffee really needs improved. I was so looking forward to a nice strong espresso and found out it was pod coffee, basically. No flavor and tasted like Nespresso pod coffee. Very disappointing and I left everyday feeling sad I didn't get a nice cup of coffee. Bad hotel coffee can ruin a breakfast experience. I would stay here agin in the hopes you can improve the coffee situation. I know alot of times, hotels try to accommodate tourists but truly good or signature European espresso is a MUST.

location was excellent, within walking distance from the train station. The only problem is that it was very hard to find with all the constructions going on around the train station, and the hotel staff gave me very unhelpful directions by email. Needless to say how frustrated I was trying to find this hotel which is supposed to be just 5 mins by walking. I ended up walked a long route, on foot, with luggage, by following the very misleading directions given to me by the hotel. I was very upset when I got to the hotel. The rest of the stay was just excellent.

Hotel staff giving very unhelpful direction. Hotel really needs to post clear and accurate direction for guests arriving by train, by subway, by taxi etc respectively.

I loved to be able to really control the room temperature (not having the constant AC all day long, like at some hotels), the bathtub was great, the bed was very comfortable, the staff did an excellent job of cleaning daily, the location was also great: the REWE is very close, and the train station is not very far. A bonus was having the hotel provide a bathrobe and slippers.

I did not like the coffee espresso machine--could not figure out how to use it. It would be a good idea to have a non-slippage mat inside the bathtub. Also, because of all the construction going on, it was hard to find the front entrance to the hotel, for the friend who dropped us off. The young lady at the reception gave us a print-out for next time, since google maps were no help.

The breakfast buffet was quite excellent and we should have taken advantage of it sooner. The nearest coffee shop was about 10 minutes away otherwise. The hotel is only a few meteres from the Karlsplatz train station making travel quite convenient. The hotel interior is quite beautiful providing a spacious bedroom and bathroom. The staff were very helpful indeed and we had no trouble at all with our limited German language skills!

My only negative remark is that the bathtub is rather high sided with a round bottom - people with mobility or balance issues might be challenged entering or standing in the tub totake a shower.

Excellent location, very convenient, close to central train station, yet very quiet. Walking distance to everywhere we want to visit in Munich. The room is small but very clean. The beds are comfortable too.

This is not about the hotel itself, but rather the labeling at booking.com. The booking.com website shows rooms with different options, with classic double room as having shared bathroom, and deluxe double room as having private bathroom. I booked the more expensive deluxe double room. When checking with the receptionist at the hotel, I was told all rooms at Excelsior have private bathroom. The staff don't understand what the shared bathroom means.

Lovely, cosy hotel, with excellent warm service. The buffet breakfast is simple but satisfying, and the staff go out of their way to make you feel comfortable. We enjoyed the option to not have our room serviced every day, and used the credits for the mini-bar, which was a nice touch. The hotel is located right by the main train station for Munich which makes it very convenient for arrival by train or onward travel by train, and it’s a short walk into the central tourist areas of Munich. It’s our second time at the hotel, this time with our children, who were both accommodated in our room. The rooms are not spacious, but they are recently refurbished and very clean and cosy.

Nothing, it’s a lovely hotel.

We stay in this hotel every time we are in Munich. We choose it fot its great location and very good value for money. Breakfast was very good, staff is always professional, helpfull and very kind.

We made our last 2 bookings this year through Booking.Com and to our surprice we got a very small room (compared to what we get when we book directly with the property). We have stayed in this Hotels many times and we didn't even know they had some rooms that small.

The hotel is old (since 1900), but very charming. Before I made the reservation, I was a little worried it might be too dated, but I was pleasantly surprised by the modern updates that made our stay very comfortable. The hotel staff were very welcoming, responsive and hospitable, and super helpful with all of our requests and questions throughout the stay. The breakfast spread was excellent with many options to choose from, and I appreciated the fresh eggs and coffee that are made to order. The rooms are furnished beautifully, with cohesive design throughout the hotel. Our room was quite spacious with extra seating area which was very helpful with our active son. My mom's room was quite a bit smaller but sufficient for one person. Though some of the upholstery showed wear and tear, the bed linens were spotless and crisp, and mattresses are very comfortable. The location is great - just a short walk from the bustling shopping area & Marienplatz. Immediately next to the hotel, you can find a Rewe grocery store as well as a DM drugstore which were very useful since we were travelling with a toddler who needed milk and fresh fruit for snacks. We ended up walking a lot, and taking Ubers a couple times, but there is also trams and subways right by the hotel. We stayed two nights here and left to explore another part of Germany, then returned to Munich several days later. We made the mistake of booking another hotel for our 2nd stay in Munich, and we sorely regretted that decision. If there's an opportunity to travel to Munich again, I would absolutely stay here again. :)

Some of the upholstered furniture in the rooms looked like they could use re-upholstering.