Nice big room and bathroom but as a single traveller I would have preferred the sofa not to be made up as bed. Your staff are excellent, very friendly and helpful. I found a damaged hair dryer in my room and once I'd reported it, it was replaced within the hour. The breakfast is very good too and so is the food in the restaurant. The Westend location is excellent and it was very quiet.

Actually I would have given a 10 out 10 rating, were it not for the following: Poor lighting in the room and no make-up mirror in the bathroom (best lighting is in the lifts...). There are many sockets in the room but not a single USB charging point. Whilst the food in your restaurant is very good, the portions are on the small side given the price. If you fix these issues it will be a 10/10 at my next stay.

Staff were super friendly and the breakfast was varied and simply amazing! The location is not very central but it is very well connected with a tram (6 stops from Marienplatz), bus or underground.

We had a booking including one child and it may have slipped my mind to ask for a baby cot when I initially made the booking. I asked for it on arrival and the receptionist took note. However, it was not sent to our room for the first night, which was a bit of an inconvenience. I asked for it again on the second day and it was then sent to our room.

I liked the room size and room was very clean as well. Breakfast was really yummi. With tram infront of hotel you are in city center in 8 mintes.

I did not like; that when I was checking in, front desk agent has not advised me that I would be deducted 150 euro from my card for security fee for 3 days stay. Which I think is a lot. What if I would be staying for 10 days, my security fee would be 500 euros? Insane As well on third day I was expecting my room to be cleaned, but I needed to chase houskeeping to get clean towels and for them to change bed sheets.

It’s quite close to the train station. However, not easy to carry your suitcase down and up a flight of stairs. Rooms are comfortable with Crab Tree & Evelyn toiletries. Breakfast was good with a waffle maker. There’s also a delicious 3 course meal during dinner at the restaurant which was yummy. Staff were generally very helpful and friendly.

There’s a flight of stairs that you need to take walking to the hotel from the train station. Very inconvenient.

It is simply a great hotel. Professional in each detail. Two things are worth to emphasize: the very welcoming staff and the location that is simply perfect: the same distance from the airport regardless if S1 or S8 is used, it's located next to one of the stations where all the S-Bahn trains are available, trams 18 and 19 to the city center, one stop from ZOB and two stops from the main railway station (by S-Bahn). Grocieries next to the hotel - the small EDEKA next to the hotel and the big EDEKA on the other side of the bridge. If you're going for a concert in Backstage - it's in a walking distance or one stop by any S-Bahn.

The hotel was nice, and clean, room had all needed amenities and the breakfast was nice. staff was attentive and they also kept our luggages on checkout. its located near a train station that makes it easily reachable from the city center (round 10 min) by train

Need more attention to detail, the toiletries offered by the hotel were empty for both nights,

Buffet breakfast was fabulous with a very good spread. Location is close to the train station so accessible to the centre. The staff are very helpful and courteous.

Towels and napkins should be ready in the room and we should not be asking for it. However, we got it immediately when we asked. The staff was very kind.

Exceptional stay. Room was spacious, and very clean, with all needed amenities. Beds super comfortable. Location perfect. One of the highlights of the stay was very professional and friendly staff Boris who is very welcoming and helped us with all our inquiries. I have travelled a lot, and surely can say the level of staff service in Hilton Garden Inn is top tier.

The room was very clean and comfortable. The front desk staff were very helpful in arranging a taxi to the station for me in the morning.

I couldn't sign into the WiFi. I was given instructions on arrival but they didn't work. I'm sure this would have been resolved if I'd been staying more than 6 hours overnight, but I was too exhausted to ask about it at the time.

Conveniently located next to train and tram stations Clean rooms and shared premises A classic breakfast buffet for 22 E Shower water pressure so strong I almost got bruises :D

Can get a bit noisy due to the proximity of a highway and railway