Large and luxurious rooms, comfortable beds. Good location (think Zone 10 generally is good): 15 minutes drive from the airport, 15 minutes drive from the centre of town (Zona 1); lots of malls and restaurants by the hotel.

Seems common in Guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially as nowhere in the shower to put the soap without it falling down Small gym seemed ok, but didn't use it as couldn't find it at first : Signs all over the hotel and in the lift wrongly say it's on 1st floor, when I asked at reception my last day they said it's actually on the top floor.

Hotel is in a perfect location in the city, which is called Zona 10. A short drive from airport. There was some work being done to the outside of the property, but the inside was clean, more than I expected, and had a unique charm. Room was huge! Staff was super friendly and even helped us book transportation to Lake Atitlan for the following day. Its walking distance from malls, food, and entertainment. There is a bar/restaurant on property but we didn't make it there since both times we stayed, our arrival time didn't match opening hours. If you check out their website the pictures are exactly true to what you'll get. Would definitely stay again!

The hotel location (zone 10) was convenient shopping, restaurants and more importantly in a safe zone. The suites were very large and comfortable and reasonably priced. Motorcycle parking in the underground parking garage was a bonus.

Nothing worth mentioning. It’s not a new building so it’s a bit dated but otherwise in good repair.

Awesome hotel, great location near restaurants, shopping, and nightlife. The suites are large with cooking facilities, living room and balconies. Rooms are well furnished with antiques and heavy wooden furniture, wooden floors and nice amenities. Basic gym with universal and cardio equipment. NIce restaurant with outdoor seating.

B.eds could be a little softer, definitely not sagging.

All the rooms are nice sized apartments with a nice kitchen area. Location is perfect, next to the best dining, shopping and bar area in Guat city. Beautiful hard wood floors and furnishings. Staff polite and helpful. I speak Spanish but i think they all spoke English. There is a balcony in the bedroom and dining area. There is a nice restaurant and the hotel is very quiet.

The beds are a little hard.

The room was very nice and clean. The staff was very friendly and helpful. The location was very convenient and very walkable.

There was a kitchen but it was not furnished with any flatware or any tableware.

Central location, plenty of space in the room. Fully functional fridge freezer which would be practical for those people staying for more than a few days. Friendly and helpful staff.

There was dust on the floor which seemed to indicate the room had not been used for a while.

I like the location, everything is nearby and it’s a comfortable place.

I asked for dishes, cutlery, pans and even though I got them, the people carrying them to the room were kinda mad and didn’t show willingness to help me.

Good location, good restaurant, good wifi, good staff

The rooms are Huge, bright, clean and well-stocked. It is one of the better places in South America we have stayed at. It felt very comfortable like being in your own apartment. We felt it was a bargain for the quality. It is way better than the more expensive American chains next door.

The elevators were designed way too small for this hotel. They can be overwhelmed and cramped easily.