The receptionists Viola and Will were super helpful and friendly. Viola did everything to make us comfortable and to explain to us where to go, gave us tips about sightseeing and is just in general a great asset to the hotel. It is a budget hotel where the room was great for a great price. Everything worked and everything was clean. The location is perfect, it is within walking distance to Termini, so we were very happy with that. The hotel has a lift, so we didn't have to carry our heavy suitcases up the stairs. The hotel is very quiet, it is out of the hustle and bustle, we could get a good night's sleep every night that we were there.

Nothing to complain about.

Great Location near to train station. Clean room. Very good price for what you get. Nearby restaurants and local food stores. Free WiFi. The girl at the desk who spoke English was very helpful and friendly. Quiet rooms! As a solo budget traveler I was very happy with my stay.

Nothing much. Old furniture in the rooms. Also, front desk was closed when I tried to check-out at 3am. I rang the bell outside reception and waited but no one was around. Couldn't wait as I had to catch my flight home. Left the keys outside the reception door. They could have had a box outside reception to drop the keys into if no one is there.

As someone who travels often this hotel was great. Keep in mind how cheap it is, so it won’t be some modern day 5 star hotel obviously. But the room was comfy and clean. I was on the 5th floor so I had a beautiful balcony with a great view. This location is perfect for tourists. Easy to get around the whole city with transportation all very close to the building. Some great food spots local too. The staff were great. Super helpful. As soon as I arrived the girl on the desk gave me a whiole annotated map of Rome of places she recommends and places she goes to herself. Allowed early check ins and held my luggage between checkout and when u left for the airport.

On the last morning as I was getting ready to check out the taps weren’t working briefly but they came on after 5 minutes. I assume this issue would be fixed in the near future so probably not something to stress about.

Very nice location

Be ready to pay for air conditioning (5€ a day) and towels (2€), but the price of accommodation is affordable so it was not a problem

Outstanding comfort, location, Welcoming, price and flexibility on the top of that. They recommended me some restaurants, very good ones (Re Basilico,...), and provided me with roma card and explain me all the trips to take into account to have a wonderful stay in the mythic city. I highly recommend this hotel.

Nothing.

Hotel Lella is the best value for money in Rome. Just a short walk from the centre. The staff were really friendly and extremely helpful during my stay. I had to stay a few extra nights due to an emergency and the staff here handled this situation better than most hotels would. I would highly recommend Hotel Lella and if I return, I'll choose this hotel again.

Viola was wonderful, accommodating and making sure we had a phenomenal time in Roma. Thanks again for everything! Hot water, wifi, fresh towels, prime location, and great price. Cafes around the corner, walking distance to all the must-see locations.

Convenient location, nice price, the room is clean, and most importantly, the employees who made my stay even better, very polite and responsive people, you will receive a map of Rome upon check-in and a very interesting story from the best administrator I have ever met)

Great location

The hotel was in great location 10 -13 minutes and you can see everything by walking, also the Will the the guy who work at reception show as a great guide around Roma , but the perfect thing was that he didn’t charge me anything only the city talk which you will pay anyway, and the room was clean everything works fine.

The room is suitable for a short stay and the location is perfect. The building is a bit old but the room was okay overall.

Sometimes the staff is not available at reception but when we call them they always respond.