The staff was extremely helpful and friendly, they always tried to help and accommodate to our needs. The hotel in general is very good. Pool is nice and has a beautiful view. Also the room was very spacious

You have to reserve for the pool, I get it is to avoid being overcrowded but its a bit annoying. They charge you for everything, for instance 4€ for an orange juice and also they can charge your car but it's with extra charge (extra from the parking price) and the price was really expensive a more than 1€ per Khw!! They reduced it at the end, but still it remains expensive.

Everything ! Coming from EHL in Switzerland, I rarely do a comment regarding hotels ! But this hotel deserved it ! - only 3 stars.... However, this place offer everything you need ! People happy and always available ! beautiful garden which dig you into Italian charm and peaceful location ! all furnitures seem new and designed with the hotel spirit. Swimming pool with a 5 stars hotel view (roof top) where there is also a Sauna a small fitness! Breakfast is also remarkable ! This hotel is like an oasis (flowers everywhere) in the middle of the town and close to every touristic place. Thx again to Federica (director) for the experience we've been through into her Hotel ! I've rarely seen an hotel where I would give more than I paid ! Quality / price , Fantastic !

Just too make a small comment, bed could be a slightly short for people who are more than 1.8m tall. But easily acceptable !

Breakfast was great, home made and fresh cakes and lots of choice. Got a larger room than we thought with balcony and was always perfectly air-conditioned. Lovely roof terrace with a hot tub, looks like recently done and great views from here. We found it super hard to find any hotel with some sort of pool so were really happy with our choice. Staff was very friendly and so helpful and quick to respond to our queries. Is located in the centre of Santa Margherita, which was a great base for all means of transportation and main sights.

Not necessarily the hotel but in general be aware that driving and parking in this area is just busy and tricky. You can have a parking space which is secured in a garage and the staff keeps the key. We tried not to use the car; the boat, bus and train are really good.

Great location, nice air conditioned room, comfortable bed and pillows: Very clean. Beautiful gardens. Our flight was late and we arrived just before midnight. The manager greeted us with a smile and went out of his way to make us feel welcome. The staff are so friendly and helpful and you feel they really care that you have a great holiday as a guest in their hotel.

I wish it had a bigger pool rather than a large jacuzzi

Beautiful hotel with lots of natural elements, the garden which is just a paradise to enjoy for breakfast, together with a perfect cappuccino prepared by Gilda who was always attentive to details. Luciano from Reception, was great and gave all the information and support that was needed for me to run my trip smoothly and to take the best of Santa Margherita, Portofino area and 5 Terre places, really professional and attentive. Also the rest of the team were very nice and welcoming. The rooms are comfortable with a large balcony to enjoy the views of the surrounding; the style and design of the walls is elegant with a vintage type; appreciated the use of ecological hygienic products in the bathroom, very clean, professional hairdryer and other great facilities, as well as biliard room, the Spa or the terasse, which just saw but was no time to take advantage of. So overall, this hotel is a little paradise behind all the town's movements(except the rooms noise proof which can be improved) , with lots of nature and fantastic staff who make you feel like at home. Definitely is a top hotel to stay and I highly recommend for everyone who wants a special, authentic place without paying a high price but receiving a high quality instead! 😀👍👍 Thanks a lot for this experience and my best regards! 🤗❤️

The noise proof for the rooms, because it was possible to hear the neighbors when coming late in the night or the morning being loud as well, same as the noise from a kind of electric saw device used nearby the windows.

Wonderful family run hotel. More like a upscale Bed and Breakfast. Breakfast was wonderful! Location is great easy walk to everything but on a quiet street. Owners went above and beyond to assure stay was amazing. Even set up taxi for early departure to train station and even made us early cups of coffee to go. Thank you to the whole staff.

Rooms could use more modern safes and more hangers. Other than that great rooms, great stay!

The staff were so helpful, friendly and on hand to help with anything including taxi bookings, rail bookings, directions, where to find a supermarket and which beach to visit. The breakfast was lovely and the staff were brilliant with my gluten free needs. Super clean facilities and a spacious room.

The property was in a very quiet location which was great, but it was a little walk to the centre of town.

The service was outstanding, I've never been to a hotel 3, 4 or 5 star with anything close to the level of attention from all staff but especially Fredericka. We had a refurbished room which was exceptionally clean and up to date. Although there isn't a pool there is a large jacuzzi and decking area at the top of the hotel with lovely views across Santa Margherita.

Everything; the hotel was in a very convenient location. The staff was excellent and they took the extra steps to make everything we did so easy. Our room was very comfortable, clean and spacious. The owners were hands on and were accommodating to any requests we had. We did not use the bikes but took advantage of the beautiful rooftop pool and deck with beautiful views of the harbor.to

Nothing! I have stayed all over Europe (150+ trips) and I highly recommend this hotel. I would stay here again in a heartbeat.

Excellent location, very central but on a quiet street. We had a lovely room with balcony overlooking the inner courtyard. All management and staff we encountered were friendly and professional. Great choices for breakfast, and lovely to sit in the garden for it.

Nothing.