Beds are always comfortable, pillows are ok. Bathroom is good with nice showers. Reception staff were friendly. Breakfast staff were excellent, helpful when there wasn't a table and always spot on with clearing tables. Breakfast was OK, would prefer tomatoes rather than omelette style eggs. Good choice of cereals etc, and lovely coffee. Close to ExCel centre.

Room wasn't cleaned much, but we did have lots of stuff around the room. Needs an extra chest of drawers or more storage space for clothes. Windows were filthy with view of hotel next door. Breakfast- tomatoes rather than omelette, bring back mini tubs of jam rather than the squeezy things.

excellent breakfast. It was so easy to get into the city centre with a train leaving every ten minutes. London Cable cars were close too. Staff were very nice and helpful and the front desk as well as the bar were open 24/7. The room was clean and the bed was nice.

We had the pull out couch, next to the double bed (as we stayed with 3 people in the room). It made the room fairly small and sometimes difficult to move around, for example it was almost impossible to sit at the desk. A normal family room, with more space, would have been better. Sometimes you would have to wait a long time before a table became available at breakfast.

The location was great for what we needed (access to O2 arena). The staff were all attentive and pleasant. The room was great and very much exceeded my expectation. We had a corner room with lots of light (floor to ceiling windows), plenty of space, modern amenities and all very clean. We would recommend and stay there again. The breakfast on offer was a standard 'full english' type with the option for more continental, can't really complain for saying it was included in the price.

The breakfast was the least impressive part, but it wasn't that bad at all. A little bit more choice would have been good. No real complaints!

It had everything you needed. It has a nice a gym, open bar 24/7 including hot snacks, they had a diverse amount of drinks and snacks. The lobby was a great area to chill. Breakfasts was delicious just a bit crowded. Staff was overall friendly.

The pillows were uncomfortable, and some of the staff people weren’t friendly. Housecleaning didn’t take back the used wine glasses or dishes. The hotel is a little far from central London. We had to take the DLR, Jubilee and Picadilly line to make it to central London. But it was doable.

Great location close to DLR to get to the 02 and into central London. Quiet, clean, spacious room, great value and excellent breakfast. Easy to park our at location and good value for 24hrs.

Minor issues of provided Hairdryer blowing up / smoking (we think this had happened to previous room occupancies, however they had not reported it. We reported and gave it to reception on morning on leaving after using that morning. Shower drain plug must been blocked in someway as was flooding up and not draining sufficiently, again reported to staff at reception. Neither of these negatively affected our stay or enjoyment of the hotel.

We stayed here before flying from London City Airport. We literally checked in, slept and checked out as we had an early 7.30am flight. We have stayed in this chain before at Edinburgh Airport - so knew what we were getting and it delivered - a perfectly decent, quiet hotel with a good sized bathroom in a very convenient location for the airport. I did think the included breakfast would start a bit earlier than 6am (my fault for not reading up on things - but the Edinburgh one started at 4am!) so I was a bit disappointed we might miss it - but we decided to stay for breakfast and then take a taxi instead of the 20 minute walk to the airport.

Location and great value for money breakfast was fab option to leave luggage prior to and after check in/out was real positive. Staff were attentive, hotel was spotless and breakfast was great choice.

All had been great until we witnessed the manager having a total blowout at the receptionists who had helped a resident of the apartments next door heat a bottle of milk due to an electrical outage. The outburst was embarrassing and unacceptable I would have left total positive feedback had it not been for this totally unprofessional outburst really does not endorse taking care of patrons.

The hotel receptionist (Lina) was very helpful and friendly, She ensured we had rooms close together. Although a room apart it was still fine as we were on the same floor. One room was a corner room and one two rooms up. Another lovely lady called Jody was so friendly too and helped with ensuring our car was registered and helpful with that. Reception staff also bought up extra pillows for us which meant my son had more than one. We couldn't fault the staff who were all so friendly. Even the lovely lady in the morning for breakfast was so nice to our son and warmed up some milk for his cereal. Such a tasty breakfast and so much to choose from. Everything was hot too!

There wasn't anything we didn't like. Maybe to make it even better a few extra tea bags and more milk but that was an issue as soon as we asked within 5 mins we were brought more to the room. No faults to mention.

We stayed 3 nights with family in London and had 3 rooms. The staff was willing and helpful, they even gave us 2 rooms for an earlier check in, as we arrived on an early morning flight. which I greatly appreciate. the hotel is clean and well maintained, the rooms are quiet and the beds are comfortable, I slept well, there was no noise at night and the hotel guests are travelers who go to bed early after a busy day and do not make noise around the hotel. The breakfast includes a decent base and everyone can find something. The hotel is very close to the DLR station and you can reach Tower Hill in 20 minutes. Absolute satisfaction for me and I would love to come back.

I have no negative experience...

the staff were abive and beyond friendly and professional any time we had to interact with them. the room and all facilities were clean and well maintained, during breakfast there were multiple staff members cleaning tables, refilling items and helping it run like clockwork. check in and check out was easy, quick and hassle free.

the bed was the most uncomfortable thing we've ever laid on, to the point where my friend slept on the chair in the room instead, it's like trying to sleep on the ironing board, so hard and uncomfortable. the room was also warm, despite our visit being in late october and we couldn't work the heating to turn it down. PG Tips in a marriott also surprised us, we wpuld have expected a nicer brand of tea. We also thought the venue would be walking distance to the excel centre but it took 15-20 minutes to walk through busy carparks, across roads and through areas with no smooth foot path so difficult if you have mobility issues or lots of luggage